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  • Question

  • I am receiving this notice about purchasing the WGA eveytime I turn on computer.  I am not interested in purchasing and would like to know how to eliminate the question from my computer.  I also have a star in the right hand corner of my screen that does not go away.  Look forward to the help.
    Wednesday, August 16, 2006 5:31 PM

Answers

  • TLBH,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

    Wednesday, August 16, 2006 8:41 PM

All replies

  • TLBH,

    To help me understand the issue further can you please follow the steps below?

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

    Thanks,

    Wednesday, August 16, 2006 5:48 PM
  • Thanks for the reply Derrick,

    I copied to clip board, but were do I get the information to paste to forum?  In other words I clicked copy to Clipboard and nothing happened. 

     

    Thanks

    Wednesday, August 16, 2006 5:57 PM
  • Click the copy to clipboard button... then open a new reply here, and while your cursor is in the body of the message to post, hit Ctrl-V or select Edit | Paste from your browser menu.
    Wednesday, August 16, 2006 6:07 PM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-RKFBP-P4V4X-JBK3X
    Windows Product Key Hash: 6c8YEHo8NapnnI/zuyEkLDo6wFk=
    Windows Product ID: 55274-642-0215677-23570
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: G74QY3G
    ID: {E12E009D-CA9C-434E-B0A2-5673DD9701DD}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    Cache refresh Interval: 22003 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 108
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E12E009D-CA9C-434E-B0A2-5673DD9701DD}</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-JBK3X</PKey><PID>55274-642-0215677-23570</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-57989841-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-6712</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>25463AC70184204B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>24E7A70E82F8500</Val><Hash>myysDSg/QhQvgYKa2aZxX63EzZk=</Hash><Pid>73931-640-3898007-57743</Pid></Product></Products></Office></Software></GenuineResults> 

    Thank you, hope this helps

    Wednesday, August 16, 2006 6:25 PM
  • TLBH,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

    Wednesday, August 16, 2006 8:41 PM
  • Thanks for the response, but I have not purchase anything.  As, I mentioned, I would like the reminder removed every time I turn on my computer.

     

    Thanks

    Wednesday, August 16, 2006 8:47 PM
  • 1.5.540.0 WGA Notifications is not designed to be removed for non-genuine users.

     

    -phil

    Wednesday, August 16, 2006 9:02 PM
  • Thanks for the help.  One last question.  You put something on my computer and you are telling me I can not take it off?  Every time I turn on my computer I have to answer the question about purchasing the WGA and have this star in the right hand corner of my screen.  Are you saying the question will never go away?

    Thanks 

    Wednesday, August 16, 2006 9:16 PM
  • The WGA Notifications program is strictly opt-in at this point (the EULA screen did appear).

     

    You can, however, disable some notifications options via the web-configurations panel. This can be reached by right clicking the system tray icon, then "Change Notifications Settings".

     

    I hope this helps,

    -phil

    Wednesday, August 16, 2006 9:22 PM
  • Thanks again for the quick response.  I have tried what you said and here is the response.

    You have reached this web page in error. The web page is for Windows Genuine Advantage Notifications.

     

    Do you have any other suggestions and could you explain what EULA is in simple?

    Could you please answer me if the question to purchase will continue on my computer every time I turn it on.

     

    Thanks

     

     

    Wednesday, August 16, 2006 9:33 PM
  • TLBH,

    MS is telling you that you are using their operating system software without buying permission (a license) to use it.

    MS does not like it when people do that.

    With your permission (you clicked OK on an End User Licensing Agreement to give them permission), MS installed a program that reminds you that you are using their operating system software without buying permission (a license) to use it.

    MS's program is displaying reminder messages in the hope that you will buy permission (a license) to use their operating system software.

    If you have no plans to purchase permission (a license) to use MS's operating system software, please back up your data, and then navigate to http://www.bootdisk.com and download a bootdisk with fdisk on it, then use fdisk to remove MS's operating system software from your computer.

    You will no longer encounter MS's program that displays reminder messages in the hope that you will buy permission (a license) to use their operating system software.

     

    Thursday, August 17, 2006 1:13 AM
  • TLBH:


    Can you go to www.microsoft.com/genuine/diag? There is probably a browser setting issue that is preventing you from using the WGA Notifications web control panel.

     

    -phil

    Thursday, August 17, 2006 1:49 AM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-HGQDV-VD2PP-KV778
    Windows Product Key Hash: fU68spJ0aJsJstFvbk7E65Mg5yE=
    Windows Product ID: 55274-640-1514631-23269
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: PP7SRRF
    ID: 25c575f8-7b0c-42e2-a03e-a34422c71a39
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 0
    Cache refresh Interval: 3584 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics: E2AD56EA-341-b018_E2AD56EA-342-0_16E0B333-57-80004005_B4D0AA8B-836-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>25c575f8-7b0c-42e2-a03e-a34422c71a39</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-KV778</PKey><PID>55274-640-1514631-23269</PID><PIDType>1</PIDType><SID>S-1-5-21-57989841-813497703-1708537768</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>D300                            </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>062710                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20000715000000.000000+000</Date></BIOS><HWID>F39435CF0184C056</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>120</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B3F769C6553EF0A</Val><Hash>tprjYroSXZrz0YW7dhg4xSBs5bw=</Hash><Pid>73931-OEM-5790142-22197</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, August 17, 2006 6:33 AM