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Acer machine, 3 1/2 years old Windows Vista Activation Problem RRS feed

  • Question

  • Ok, been reading the text of several of these messages and this started on my husband's machine about 3 or 4 days ago. Can't use the machine if it's online because the blurb

    pops up to Validate windows or contact Acer and if you click validate online, it pops up to a Microsoft page with no validation window. It's been running aok off the OEM SLP until then. From reading seems like lots of OEM machines are having this problem. Contacted Acer, not getting very far there, except them saying to reinstall windows off the recovery CD's ...

    I have the COA key, but seem to be lacking a phone number to Microsoft....the one I found asked if I had the validation window open (Well no, didn't pop up one) if you say no, it terminates the phone call :/

    Ideas?

     

    Tuesday, June 21, 2011 6:45 PM

Answers

  • "Connie68" wrote in message news:2ab86cda-8977-4d72-aa0e-93878f093af6...

    First run, after I got rid of the annoying pop up, which appeared again when I ran the MGADIAG..AVAST still in it..

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {31AFBDD0-A0D0-4126-BFB4-34436800DD7B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.100218-0019
    TTS Error: K:20110606124830224-M:20110620115117773-


    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(732, 9) (null): 0xC004D401

     
    Yep - classic Avast problem:(
     
    One interesting point is that the Kernel Mode tamper hasn't been seen since the 6th June (usually that one doesn't appear until after the Mod-Auth Tamper). Do you have some sort of a timeline for the recent history on this machine?
     
    Please see the advice in the Note to Avast users post here....
      
     http://social.microsoft.com/Forums/en-US/genuinevista/thread/E2F066B3-2517-41BC-8FAD-4C036F2F4AC8
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 21, 2011 8:03 PM
    Moderator

All replies

  • "Connie68" wrote in message news:e535a619-820a-4bf9-b5c5-2c6b3f4c4552...

    Ok, been reading the text of several of these messages and this started on my husband's machine about 3 or 4 days ago. Can't use the machine if it's online because the blurb

    pops up to Validate windows or contact Acer and if you click validate online, it pops up to a Microsoft page with no validation window. It's been running aok off the OEM SLP until then. From reading seems like lots of OEM machines are having this problem. Contacted Acer, not getting very far there, except them saying to reinstall windows off the recovery CD's ...

    I have the COA key, but seem to be lacking a phone number to Microsoft....the one I found asked if I had the validation window open (Well no, didn't pop up one) if you say no, it terminates the phone call :/

    Ideas?

     


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     - IN YOUR OWN THREAD, please

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 21, 2011 7:05 PM
    Moderator
  • Noel, I've downloaded it and have to go to that machine and run it, offline, cause it's not pretty online LOL Can't get past the pop up :/ Copy it, come back to this machine (Vista 64bit) and paste it here...be a few. I take it MGADiag is similar to Hyjack this ;>)

    It may be an Avast problem, it is WIN32, Service pack 2 though, but AVAST 6.0.1125, have the removal tool for it downloaded if I can't get it off in Windows Add/remove programs.

    Tuesday, June 21, 2011 7:19 PM
  • "Connie68" wrote in message news:df154bb9-f3c6-411b-9f33-e18525e53ade...

    Noel, I've downloaded it and have to go to that machine and run it, offline, cause it's not pretty online LOL Can't get past the pop up :/ Copy it, come back to this machine (Vista 64bit) and paste it here...be a few. I take it MGADiag is similar to Hyjack this ;>)

    It may be an Avast problem, it is WIN32, Service pack 2 though, but AVAST 6.0.1125, have the removal tool for it downloaded if I can't get it off in Windows Add/remove programs.


    Certainly there's a good chance of it being Avast, from experience here.
    Try uninstalling it from Safe Mode and rebooting to Normal - that should be enough to test if it is the only problem, but you should keep it off the system until the problem is solved.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 21, 2011 7:32 PM
    Moderator
  • First run, after I got rid of the annoying pop up, which appeared again when I ran the MGADIAG..AVAST still in it..

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {31AFBDD0-A0D0-4126-BFB4-34436800DD7B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.100218-0019
    TTS Error: K:20110606124830224-M:20110620115117773-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{31AFBDD0-A0D0-4126-BFB4-34436800DD7B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-4194312193-3429779581-571373966</SID><SYSTEM><Manufacturer>Acer                </Manufacturer><Model>Aspire M5100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20071010000000.000000+000</Date></BIOS><HWID>FB313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(732, 9) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GE0m2BDMB3MRZCmuJEyHAKz8vTqRSolKKmsVibp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT


     

    Tuesday, June 21, 2011 7:45 PM
  • "Connie68" wrote in message news:2ab86cda-8977-4d72-aa0e-93878f093af6...

    First run, after I got rid of the annoying pop up, which appeared again when I ran the MGADIAG..AVAST still in it..

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {31AFBDD0-A0D0-4126-BFB4-34436800DD7B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.100218-0019
    TTS Error: K:20110606124830224-M:20110620115117773-


    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(732, 9) (null): 0xC004D401

     
    Yep - classic Avast problem:(
     
    One interesting point is that the Kernel Mode tamper hasn't been seen since the 6th June (usually that one doesn't appear until after the Mod-Auth Tamper). Do you have some sort of a timeline for the recent history on this machine?
     
    Please see the advice in the Note to Avast users post here....
      
     http://social.microsoft.com/Forums/en-US/genuinevista/thread/E2F066B3-2517-41BC-8FAD-4C036F2F4AC8
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 21, 2011 8:03 PM
    Moderator
  • No can't remember when Avast was updated on that machine. It's my husband's and he's always behind..could have been around that time line that he did change to the newer version of Avast...

    Just ran it after I removed AVAST...and the pop up didn't appear this time.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {31AFBDD0-A0D0-4126-BFB4-34436800DD7B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.100218-0019
    TTS Error: K:20110621153556623-M:20110621153140661-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{31AFBDD0-A0D0-4126-BFB4-34436800DD7B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-4194312193-3429779581-571373966</SID><SYSTEM><Manufacturer>Acer                </Manufacturer><Model>Aspire M5100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20071010000000.000000+000</Date></BIOS><HWID>FB313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500211-02-1033-6000.0000-0032010
    Installation ID: 258604089154830092272661135972498520269622336162333684
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 6CJ97
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GE0m2BDMB3MRZCmuJEyHAKz8vTqRSolKKmsVibp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT


    Tuesday, June 21, 2011 8:08 PM
  • "Connie68" wrote in message news:ad1d05e0-a43a-4f73-873a-682f7a0fcd51...

    No can't remember when Avast was updated on that machine. It's my husband's and he's always behind..could have been around that time line that he did change to the newer version of Avast...

    Just ran it after I removed AVAST...and the pop up didn't appear this time.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {31AFBDD0-A0D0-4126-BFB4-34436800DD7B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.100218-0019
    TTS Error: K:20110621153556623-M:20110621153140661-


    That's better :)
    BUT! the Kernel Mode Tamper has updated itself.
    Reboot, and run another MGADiag report. So long as the highlighted part hasn't changed, then I think we can call it a success.
    The only things that then remain to do are to install an alternative AV, and to clear the last remaining error by going to the Validation site, and validating Windows.
    If it passes, you'll be offered IE9 and MSE (so you could do that before installing an AV and download MSE from there)
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 21, 2011 9:12 PM
    Moderator
  • It's doing fine on the net, will have to see if it needs validation or not since there is no pop up now. I've downloaded and installed AVG, so that will have to hold it for while. We're having storms and I've shut it down...I will run the Diagnostic later tonight and let y'all know :) Have no use for IE 9..thanks anyway LOL

     

    Thank you for the help :)

    Tuesday, June 21, 2011 9:45 PM
  • "Connie68" wrote in message news:50174146-f2d4-41cf-b000-de67698d6e8e...

    It's doing fine on the net, will have to see if it needs validation or not since there is no pop up now. I've downloaded and installed AVG, so that will have to hold it for while. We're having storms and I've shut it down...I will run the Diagnostic later tonight and let y'all know :) Have no use for IE 9..thanks anyway LOL

     

    Thank you for the help :)


    You're welcome - you didn't really need my help anyhow, it seems to me you'd have got there pretty quick without any directions from me :)
     
    Good Luck! (and keep dry<g>)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 21, 2011 9:57 PM
    Moderator
  • LOL Noel..I just thought can't be after 3 years the key is suddenly invalid...something else is wrong ..and looks like Avast was it.

    Glad y'all found the problem though..I could have been days on it if it wasn't for you :) I was ready though with the ISO for Ubuntu Linux ..LOL

    But I will run the Diagnostics later and see how it looks and post it here. :)

    Tuesday, June 21, 2011 11:34 PM
  • Noel,

    Re-ran after re-boot it and the values are constant now :) No change, just a few strange things...like Windows didn't know what file association for an rtf file, Browser has lost his home page???? Clock was an hour ahead but set for CDT Time Zone..date was right though. Small silly things...but no pop up screen for validation :)

     

    Thank you again :)

    Wednesday, June 22, 2011 3:44 AM
  • "Connie68" wrote in message news:8d9ce36c-180a-4047-8afc-b1aeb9d4507e...

    Noel,

    Re-ran after re-boot it and the values are constant now :) No change, just a few strange things...like Windows didn't know what file association for an rtf file, Browser has lost his home page???? Clock was an hour ahead but set for CDT Time Zone..date was right though. Small silly things...but no pop up screen for validation :)

     

    Thank you again :)


    You're welcome - it sounds as if your malware problems are not solved yet?. I'd suggest running Malwarebytes Anti-Malware over the system - see what it finds.
     
    Good luck
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 24, 2011 9:01 AM
    Moderator