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CRM 2011 (Rollup 12) IFD Production is not working on other browsers, but UAT environment is working RRS feed

  • Question

  • Team,

    We are facing issue with the CRM 2011 (Rollup 12) IFD production organization; Whenever we are browsing the site on other browsers  other than IE site is not working.But we setup the same organization on UAT environment. we are able to browse the UAT site without any issues on all supported browsers.

    The only diffenrence between these organizations

    Production: Application serer is different than the Database server.

    UAT : Application and Database are on same server.

    Both organizations got setup on same domain only.

    Here is the error which we are getting when we browse the site on Firefox.

    and the script error which we are getting is

    Microsoft Dynamics CRM Error Report Contents

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>TypeError: window.attachEvent is not a function</Message>
       <Line>1</Line>
       <URL>/_static/_common/scripts/maincontrols.js?ver=231350131</URL>
       <PageURL>/main.aspx</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0</BrowserUserAgent>
       <BrowserLanguage>undefined</BrowserLanguage>
       <SystemLanguage>undefined</SystemLanguage>
       <UserLanguage>undefined</UserLanguage>
       <ScreenResolution>1280x1024</ScreenResolution>
       <ClientName>Web</ClientName>
       <ClientTime>2013-05-21T15:55:22</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <OrgID>{3040196F-B169-E011-89D3-00155D0B2400}</OrgID>
        <UserID>{3F4A1056-0E65-E011-AC4C-00155D0B2400}</UserID>
        <CRMVersion>5.0.9690.3448</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    Please share your thoughts

    Thank you,

    Babu

    Friday, May 24, 2013 9:44 AM

Answers

  • Team,

    We found the cause and fix for this.

    Issue is with "maincontrols.js" file. somehow this file was not get updated when we install Rollup 12. "window.attachEvent" is not supported in Mozilla. but our production version of Js file has this code.

    When i replace our UAT copy on production it started working fine.

    Thank you,

    Babu

    Tuesday, May 28, 2013 9:22 AM