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OneCare Your subscription will renew in 15 days RRS feed

  • Question

  • I have a retail canadian version of onecare running on my vista pc.  I noticed today that it says  Your subsciption will renew in 15 days.
    I've been reading the forums and learned that I am supposed to get a letter to activate another 6mos free?. 
    Is this true also for my version? I have not received a letter.
    If I go to billing it shows:

    Renewal scheduled for:
    06/12/2009
    renew this service

    Not sure what happens now or why I wasn't informed.
    Thank you for your help

     

    Saturday, November 21, 2009 8:07 AM

Answers

All replies

  • I don't know about the e-mail but you should get a free six month extension of your subscription.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Saturday, November 21, 2009 12:59 PM
    Moderator
  • Go to https://billing.microsoft.com and sign in with your subscription LiveID. Click on the OneCare subscription renew link, if offered, and you will most likely see the message about the extension. Proceed to renew (for free) and ignore the statement upon completion about being charged on the renewal date - they didn't change the boilerplate messaging.

    If you are charged for renewal, and I am 99% certain that you won't be, contact support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, November 23, 2009 2:22 PM
    Moderator