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    The trouble shooter failed to fix this problem- directvobsub filter codec- how can I find out why so I can get it fixed?
    Saturday, May 8, 2010 6:42 PM

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    Dear Customer,

    The messages you got meant to say that the "Video freezes or crashes in Internet Explorer or Windows programs" troubleshooter found the "DriectVobSub filter" codec on your computer system--a codec that has been reported to cause video frozen or crash problems. Since you selected the option to automatically fix found issues when running the troubleshooter, Fix it Center disabled the codec. Having that said, the codec may not be the root cause of the display issue in your particular case.

    To help me better understand your issue, please provide more info.

    For #3, does the display freezes or skips when certain applications are running? If so, which are they?

    The Help and Support Center on Windows XP comes with video troubleshooters that help diagnose some video problems. Please give them a try:

    1. From the Start menu, select "Help and Support".

    2. When the "Help and Support Center" application shows up, pick the "Music, video, games, and photos" help topic from the list.

    3. Click on "Video", and then on "Fixing a video problem".

    4. Pick a problem category that best describes the video problem you encountered.

    5. Follow the instructions provided on screen.

    If the Help and Support Center cannot fix your problem, may I suggest that you double check that the display adapter on your computer is one that is compatible with Windows XP and the driver currently installed for your display adapter is one that specifically targets the adapter. Generic display adapter driver is known to provide sub-optimal display experience.

    I'd also suggest that you re-post your video problem on the Windows XP Pictures and Videos forum http://social.answers.microsoft.com/Forums/en-US/xppictures/threads. Experts on that forum may better help solve your problem.

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Thursday, May 13, 2010 2:55 AM
    Moderator

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    Dear Customer,

    Thank you for your interest in Microsoft Fix it Center (Beta).

     

    To help me better understand your problem, please provide the following information:

    1. Your computer's basic configuration information. e.g. OS, service pack level, 32-bit vs 64-bit, etc

    2. How did you obtain directvobsub.

    3. What was not working before you tried the troubleshooter. (Which application failed to work. What is to be fixed.)

    4. Which troubleshooter did you try.

    5. What's the exact message you received from trying the troubleshooter.

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Saturday, May 8, 2010 11:53 PM
    Moderator
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    Thank you for the time... here is the basic comp  info:

    1. xp pro., service pack 3, 32 bit

    2. ?

    3. Graphics fail, (freeze and skip)

    4. I'm not sure if there is a version but I down loaded Microsoft Fix it Center Cllient Application from microsoft web site, less then a week ago. Then tried the "video freezes or crashes in internet explorer"

    5. 

    Issues found
    DirectVobSub filter codec
    DirectVobSub filter codec may cause potential problems.
    		 Not fixed
    Disable DirectVobSub filter codec
    Succeeded
    Tuesday, May 11, 2010 11:06 PM
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    Dear Customer,

    The messages you got meant to say that the "Video freezes or crashes in Internet Explorer or Windows programs" troubleshooter found the "DriectVobSub filter" codec on your computer system--a codec that has been reported to cause video frozen or crash problems. Since you selected the option to automatically fix found issues when running the troubleshooter, Fix it Center disabled the codec. Having that said, the codec may not be the root cause of the display issue in your particular case.

    To help me better understand your issue, please provide more info.

    For #3, does the display freezes or skips when certain applications are running? If so, which are they?

    The Help and Support Center on Windows XP comes with video troubleshooters that help diagnose some video problems. Please give them a try:

    1. From the Start menu, select "Help and Support".

    2. When the "Help and Support Center" application shows up, pick the "Music, video, games, and photos" help topic from the list.

    3. Click on "Video", and then on "Fixing a video problem".

    4. Pick a problem category that best describes the video problem you encountered.

    5. Follow the instructions provided on screen.

    If the Help and Support Center cannot fix your problem, may I suggest that you double check that the display adapter on your computer is one that is compatible with Windows XP and the driver currently installed for your display adapter is one that specifically targets the adapter. Generic display adapter driver is known to provide sub-optimal display experience.

    I'd also suggest that you re-post your video problem on the Windows XP Pictures and Videos forum http://social.answers.microsoft.com/Forums/en-US/xppictures/threads. Experts on that forum may better help solve your problem.

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Thursday, May 13, 2010 2:55 AM
    Moderator