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Not Genuine - after about 18 months... RRS feed

  • Question

  • Hi

    I have had my Acer Revo about 18 months, and this week it just suddenly started showing the 'not genuine' message. The system was bought from a major UK retailer and has been fine. Any help appreciated...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6BF60413-ADEB-48B1-BC02-662E59C533E2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-395-80004005_672A8F41-254-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Revo\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6BF60413-ADEB-48B1-BC02-662E59C533E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1558512311-714310810-1051867847</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>RL100</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS><HWID>A40C3107018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>94324AA3FBA5F10</Val><Hash>uq2gT6w6atkXg8AbuxWcNM1tGgY=</Hash><Pid>81602-904-2386736-68503</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2722010
    Installation ID: 019785723996569432692250080301027923047151598051663161
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Initial grace period
    Time remaining: 40500 minute(s) (28 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 08/04/2012 18:18:26

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 06:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAIAAAACAAAAAgABAAEA6GEMkbBFkgDUx9jOlKrOcCgL/GiCdDnLS1YYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   071210  APIC1735
      FACP   071210  FACP1735
      HPET   071210  OEMHPET0
      MCFG   071210  OEMMCFG
      WDRT   071210  NV-WDRT
      SLIC   ACRSYS  ACRPRDCT
      OEMB   071210  OEMB1735
      AWMI   071210  OEMB1735
      SSDT   A M I   POWERNOW


    • Edited by spooksman Sunday, April 8, 2012 5:23 PM
    Sunday, April 8, 2012 5:23 PM

Answers

  • Here's the latest...

    After two more attempts by Microsoft to work out what is wrong with my PC (to be honest, they repeated the same things with the same results, there's a shock), they have admitted defeat and told me they have no idea what is wrong and that I have to complete a full system re-install. Deep joy.

    What still amazes me is that the PC said it was successfully activated and also passed validation on the web, but still popped the message saying it was not genuine. This simple thing MS could not fix (doesn't sound too hard to me!).

    Last time I saw my PC it had finished re-installing Win7 and was showing a Windows Update message that there were 107 updates to install - glad I now have a 60Mb connection :-)

    Thanks for your support anyways...

    G


    • Edited by spooksman Tuesday, April 24, 2012 7:11 PM
    • Marked as answer by Darin Smith MS Tuesday, April 24, 2012 7:12 PM
    Tuesday, April 24, 2012 11:54 AM

All replies

  • OEM SLP copies of Windows like yours need to link with the SLIC table in the BIOS in order to remain activated.  The manufacturer has provided a back up product key for when this fails.  Find the COA sticker affixed to the bottom of your computer or in the battery compartment.  Copy the product key.  Click Start, type "slui.exe 3" and hit Enter.  Follow the instructions.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Sunday, April 8, 2012 5:32 PM
    Answerer
  • You, my good man, are a star.

    One question, what changed to make this necessary?

    G

    Sunday, April 8, 2012 6:12 PM
  • Can't tell but it was probably a corrupted file.  Make sure you copy that product code and put it away.  After a while the labels can wear.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Sunday, April 8, 2012 6:21 PM
    Answerer
  • ok - problem returned today - same thing. Any ideas?
    Tuesday, April 10, 2012 5:35 PM
  • Post a new report so we can see what changed.
    Tuesday, April 10, 2012 5:41 PM
    Answerer
  • Ooops, already did the 'slui' thing again, I was getting earache from the family who needed a PC with no 'warnings' in the way of their films. If it does it again, I'll post it. I have restarted and it still thinks it is activated at teh moment.

    Thanks for the reply.

    G

    Tuesday, April 10, 2012 5:49 PM
  • I have removed the "Answered" flag from this thread and replace it with "Proposed Answered".  Will wait till spooksman confirms the issue is resolved (or 4 days has passed without reply) to re-flag the thread as Answered.

    Thank you,


    Darin MS

    Tuesday, April 10, 2012 7:51 PM
  • OK - the couterfeiting message was back this morning. Here is the output...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6BF60413-ADEB-48B1-BC02-662E59C533E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-395-80004005_672A8F41-254-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Revo\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6BF60413-ADEB-48B1-BC02-662E59C533E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1558512311-714310810-1051867847</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>RL100</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS><HWID>A40C3107018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>94324AA3FBA5F10</Val><Hash>uq2gT6w6atkXg8AbuxWcNM1tGgY=</Hash><Pid>81602-904-2386736-68503</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-125-446452-02-2057-7601.0000-1012012
    Installation ID: 004154970965088966402856230392386405704362287602615364
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2XTGM
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/04/2012 06:58:59

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 06:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAACAAAAAQABAAEA6GEMkbBFkgDUx9jOlKrOcCgL/GiCdEtWGHk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   071210  APIC1735
      FACP   071210  FACP1735
      HPET   071210  OEMHPET0
      MCFG   071210  OEMMCFG
      WDRT   071210  NV-WDRT
      SLIC   ACRSYS  ACRPRDCT
      OEMB   071210  OEMB1735
      AWMI   071210  OEMB1735
      SSDT   A M I   POWERNOW

    I look forward to hearing from you.

    Wednesday, April 11, 2012 6:00 AM
  • "spooksman" wrote in message news:a5666bac-498b-47ae-9a90-1927149eb317...

    OK - the couterfeiting message was back this morning. Here is the output...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>RL100</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Partial Product Key: 2XTGM
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/04/2012 06:58:59

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
      SLIC   ACRSYS  ACRPRDCT

    I look forward to hearing from you.

     
     
    I can see no obvious reason for the non-genuine status - which probably means that the problem lies in the Licensing Store.
     
    Try recreating the Licensing Store.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    You may have to use telephone activation.


    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 11, 2012 7:51 AM
    Moderator
  • OK. Done as requested, and again it would appear to have suceeded (been here before though!). Tried to create the file again, but the app now generates an error when clicking on the Copy button to get the output.

    This is real hard work!

    Wednesday, April 11, 2012 5:13 PM
  • The error concerns output files.  The MGADiag report is not an output file.  The tool puts a copy of the report on your clipboard.  Just paste (Ctrl-V) into your reply.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Wednesday, April 11, 2012 5:19 PM
    Answerer
  • Here we go...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6BF60413-ADEB-48B1-BC02-662E59C533E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-395-80004005_672A8F41-254-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Revo\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6BF60413-ADEB-48B1-BC02-662E59C533E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1558512311-714310810-1051867847</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>RL100</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS><HWID>A40C3107018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>94324AA3FBA5F10</Val><Hash>uq2gT6w6atkXg8AbuxWcNM1tGgY=</Hash><Pid>81602-904-2386736-68503</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-125-446452-02-2057-7601.0000-1012012
    Installation ID: 004154970965088966402856230392386405704362287602615364
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2XTGM
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/04/2012 18:22:42

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 06:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAACAAAAAQABAAEA6GEMkbBFkgDUx9jOlKrOcCgL/GiCdEtWGHk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   071210  APIC1735
      FACP   071210  FACP1735
      HPET   071210  OEMHPET0
      MCFG   071210  OEMMCFG
      WDRT   071210  NV-WDRT
      SLIC   ACRSYS  ACRPRDCT
      OEMB   071210  OEMB1735
      AWMI   071210  OEMB1735
      SSDT   A M I   POWERNOW

    Wednesday, April 11, 2012 5:26 PM
  • "spooksman" wrote in message news:094a8b36-9583-4cdb-b098-a80416074c7c...

    Here we go...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>RL100</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Partial Product Key: 2XTGM
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/04/2012 18:22:42

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 06:13

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001

      SLIC   ACRSYS  ACRPRDCT

     
     
     
    OK - the installation now appears to be properly licensed :)
     
    Please go to the validation page at www.microsoft.com/genuine/validate and see what happens.
     
    Please run another MGADiag report, and post the results, together with the results of validation.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 11, 2012 6:07 PM
    Moderator
  • Validation appears to fail...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6BF60413-ADEB-48B1-BC02-662E59C533E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-395-80004005_672A8F41-254-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Revo\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6BF60413-ADEB-48B1-BC02-662E59C533E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1558512311-714310810-1051867847</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>RL100</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS><HWID>A40C3107018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>94324AA3FBA5F10</Val><Hash>uq2gT6w6atkXg8AbuxWcNM1tGgY=</Hash><Pid>81602-904-2386736-68503</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 06:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAACAAAAAQABAAEA6GEMkbBFkgDUx9jOlKrOcCgL/GiCdEtWGHk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   071210  APIC1735
      FACP   071210  FACP1735
      HPET   071210  OEMHPET0
      MCFG   071210  OEMMCFG
      WDRT   071210  NV-WDRT
      SLIC   ACRSYS  ACRPRDCT
      OEMB   071210  OEMB1735
      AWMI   071210  OEMB1735
      SSDT   A M I   POWERNOW

    The activation app now fails as well

    Thanks for your help so far, but I must admit to being a bit miffed that a fully paid for version of Windows that has been fine for ages is causing these issues, it really shouldn't be this hard to run software that I bought.

    Wednesday, April 11, 2012 6:20 PM
  • "spooksman" wrote in message news:26beefeb-2166-4537-b5dd-07983f3d3462...

    Validation appears to fail...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>RL100</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 06:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    your help so far, but I must admit to being a bit miffed that a fully paid for version of Windows that has been fine for ages is causing these issues, it really shouldn't be this hard to run software that I bought.

     
     
    I can understand your being miffed! I would be too.
    Unfortunately, it seems that the current systems cannot isolate the problem - the Validation failure should have updated the highlighted line, but has not done so. This is likely to mean that permissions for areas of the OS are corrupted.
     
    My best suggestion is that you attempt a System Restore back to the beginning of last week (say 30 March or earlier), and see if that helps.
     
    If that doesn't work, then all I can do is refer you to WGA support for assistance - hopefully they can fix it without having to resort to a repair install or a reformat/reinstall.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 11, 2012 7:15 PM
    Moderator
  • I only seemed to have a restore point from 2 days ago - not much help really. I ran the restore anyway and now the WGA Tool say the follwong:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6BF60413-ADEB-48B1-BC02-662E59C533E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-395-80004005_672A8F41-254-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Revo\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6BF60413-ADEB-48B1-BC02-662E59C533E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1558512311-714310810-1051867847</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>RL100</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS><HWID>A40C3107018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>94324AA3FBA5F10</Val><Hash>uq2gT6w6atkXg8AbuxWcNM1tGgY=</Hash><Pid>81602-904-2386736-68503</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 06:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAACAAAAAQABAAEA6GEMkbBFkgDUx9jOlKrOcCgL/GiCdEtWGHk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   071210  APIC1735
      FACP   071210  FACP1735
      HPET   071210  OEMHPET0
      MCFG   071210  OEMMCFG
      WDRT   071210  NV-WDRT
      SLIC   ACRSYS  ACRPRDCT
      OEMB   071210  OEMB1735
      AWMI   071210  OEMB1735
      SSDT   A M I   POWERNOW

    If I try the slui things again it now says that the key that was valid earlier is no longer valid

    The outside North America link you privided does not seem to be WGA specifc - is there a better one?

    Wednesday, April 11, 2012 8:23 PM
  • "spooksman" wrote in message news:64755ea6-90b4-421a-8dfd-a7c2a92f91e1...

    I only seemed to have a restore point from 2 days ago - not much help really. I ran the restore anyway and now the WGA Tool say the follwong:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

     

    The outside North America link you privided does not seem to be WGA specifc - is there a better one?

     
     
    Unfortunately not - it's a bit of a maze, I realise.
    Sometimes it's easier to use the Activation Wizard to get the telephone number for the local Activation Center, and call them direct (it's usually Toll-free).
    If you're in the UK, the number is 0800 018 8354.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 12, 2012 6:19 AM
    Moderator
  • Cheers

    Sadly my Activation Wizard just tells me to Reinstall now :-(

    I am awaiting feedback from MS on the support case I raised last night and I will keep you guys posted. However, I feel a 'you need to reinstall' reply may be coming.

    Thursday, April 12, 2012 7:42 AM
  • Just so you know I haven't forgotten, I am still waiting for Microsoft - they want to call me, but will only do so between 9am and 5pm on weekdays, and as I work, we are struggling...

    G

    Monday, April 16, 2012 7:44 AM
  • Yeah - I'd forgotten that 'minor' problem with CS!

    It always strikes me as daft that they can't transfer it to another timezone's CS and therefore get 24-hour coverage.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, April 16, 2012 9:14 AM
    Moderator
  • Whoa - stop with the creative thinking over there...

    :-)

    Monday, April 16, 2012 10:21 AM
  • Thought an update was in order...

    MS phoned and went through stuff, took control of my PC and after typing a lot of commands, decided that I would need a new product key (to replace the one on the bottom of my PC). This was generated, entered, activated and validated. Job was closed.

    That same evening, same message back on the screen, not activated, counterfeit etc. Went back to MS and they again took control of my PC, and decided the the product key they enetred yesterday had 'changed', and hence the issue. BTW the PC had not been used at all between them fixing it and it going wrong again.

    The PC is now running a MS Security Scan to check for and viruses - when I left home this morning it was just about complete and had found nothing...

    I'll keep you posted.

    Wednesday, April 18, 2012 7:17 AM
  • Thanks for the update!

    At least I didn't miss anything obvious :)

    Next time you speak, please see if you can get some kind of explanation from them - I'd love to hear it! <eg>


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 18, 2012 7:51 AM
    Moderator
  • Next time you speak, please see if you can get some kind of explanation from them - I'd love to hear it! <eg>


    As would I.

     I assume they think it was caused by Malware?


    Darin MS

    Wednesday, April 18, 2012 9:46 PM
  • And more...

    So they did suspect some malware, and downloaded a 70Mb app that took 4 hours to run to check. It proudly announced there we NO infected files or problems. Hmmmm...

    It is fascinating that the activation app says the PC is activated, the Windows Validation page says the PC is valid, but the system is still showing 'not genuine' and 'might be counterfeit' at the same time!

    I subsequently got allocated a 'Researcher' to call and do a more in depth study. He called last night, and went through pretty much the same steps - although he first restarted the machine with all non-MS services disabled. Sadly, he didn't appear to be a 'guru' of any kind, just a more senior 'bought in' resource. Interestingly no-one has looked at the event log yet - that is the first place I'd have looked personally...

    It would appear that the system is 'randomly' generating itself new product IDs that are not valid, and they have no real clue why. However the researcher installed a few bits and bobs last night, and then ran a bunch of scripts to 'reset all the permissions on the system files'. This took about 20 minutes to complete. He then restarted the machine and asked me to keep an eye on things (with everything remaining disabled) for 24hrs and report back. It only took 2hrs to report itself as bogus again - so STILL not fixed after about a week.

    Judging by the conversation I had, the next step will be a complete re-install of Windows - deep joy! From a few of the posts around the net I have seen where people have similar problems, the re-install has not necessarily fixed the issue!

    I'm more than a little cheesed that the poor activation technology and 'false positives' at their end is causing this type of grief for me.

    I will post another update when there is more info...

    G



    • Edited by spooksman Friday, April 20, 2012 1:07 PM
    Friday, April 20, 2012 1:04 PM
  • "spooksman" wrote in message news:1602bdf0-c8a6-4ec2-a590-1e70b9afc4e7...

     

    I'm more than a little cheesed that the poor activation technology and 'false positives' at their end is causing this type of grief for me.

    I will post another update when there is more info...

     

     
     
    I can understand your frustrations.
    I look forward to hearing the next episode!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 20, 2012 2:00 PM
    Moderator
  • Here's the latest...

    After two more attempts by Microsoft to work out what is wrong with my PC (to be honest, they repeated the same things with the same results, there's a shock), they have admitted defeat and told me they have no idea what is wrong and that I have to complete a full system re-install. Deep joy.

    What still amazes me is that the PC said it was successfully activated and also passed validation on the web, but still popped the message saying it was not genuine. This simple thing MS could not fix (doesn't sound too hard to me!).

    Last time I saw my PC it had finished re-installing Win7 and was showing a Windows Update message that there were 107 updates to install - glad I now have a 60Mb connection :-)

    Thanks for your support anyways...

    G


    • Edited by spooksman Tuesday, April 24, 2012 7:11 PM
    • Marked as answer by Darin Smith MS Tuesday, April 24, 2012 7:12 PM
    Tuesday, April 24, 2012 11:54 AM
  • "spooksman" wrote in message news:a5460898-74b5-43e6-96e4-0f0f85a56828...

    Here's the latest...

    After two more attempts by Microsoft to work out what is wrong with my PC (to be honest, they repeated the same things with the same results, there's a shock), they have admitted defeat and told me they have no idea what is wrong and that I have to complete a full system re-install. Deep joy.

    What still amazes me is that the PC said it was successfully activated and also passed validation on the web, but still popped the message saying it was no genuine. This simple thing MS could not fix (doesn't sound too hard to me!).

    Last time I saw my PC it had finished re-installing Win7 and was showing a Windows Update message that there were 107 updates to install - glad I now have a 60Mb connection :-)

    Thanks for your support anyways...

    G

    I would *dearly* love to get my hands on that machine!  I have a sneaky suspicion that I could solve that problem, give time and access.
    Living in the real world, however, means that I (having already admitted defeat once) have to say that your best option was a clean install.
     
    Good luck with the updates! (it's better than the option when you have XP installed - believe me!)
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 24, 2012 7:03 PM
    Moderator