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Plugin trigger twice (Assign & route message) RRS feed

  • Question

  • Hi all,

    I build a plugin on incident change, send a email to user. I put all assign and route message (if else statement) in same DLL, easy for deploy
    Now my problem is if user open incident and change the owner lookup, the plugin will fire ASSIGN message, and then fire ROUTE message.

    result of that 2 same emails received by user, which is duplicate!

    Any one faced this before?

    regards,
    Toong Yang
    http://eastoceantechnical.blogspot.com/
    Friday, July 24, 2009 3:53 AM

Answers

  • Hi Toong,
    I can suggest you to use update message in child pipeline.

    Regards,
    Grzegorz
    Friday, July 24, 2009 11:58 AM

All replies

  • Anyone face the same problem as me before?
    I still cant figure it out...
    http://eastoceantechnical.blogspot.com/
    Friday, July 24, 2009 7:16 AM
  • Hi Toong,
    I can suggest you to use update message in child pipeline.

    Regards,
    Grzegorz
    Friday, July 24, 2009 11:58 AM