Never received my access code for MCP RRS feed

  • Question

  • Hi, I passed my first exam last week and received my email today with my MCID. However, I didn't receive an access code with it.

    I went to https://mcp.microsoft.com/Authenticate/Home/ResetCode to reset my access code and after I put in my information, I receive an error that states: We were unable to send your access code: Please try again later.

    How can I move passed this to get my code? I would call the regional center but it is a weekend and I want to get this all situated for work on Monday.


    • Edited by Dboyle23 Sunday, March 23, 2014 6:22 AM
    Sunday, March 23, 2014 6:14 AM


  • Hi, Dboyle23.

    Gather all your information, including the emails, your MCP ID number, and your Prometric Candidate ID, which is printed on your passed exam result sheet.

    For fastest results, you can contact your Microsoft Regional Service Center on the phone. Calling them will usually give you the fastest response. Unfortunately, you may need to wait until a weekday to call them. Please be ready to write down your case number so you can track the progress.

    Please use the following web page to find the correct contact information for help.

    This web page includes phone and email contact information for your geographic location so you can call or email them directly. They will help you get this figured out.

    Alternately, you can send an email to Microsoft Learning Support. Their email address is mcphelp@microsoft.com

    NOTE: This public forum is usually monitored by fellow IT professionals like you and me but not by Microsoft employees.

    Good luck!

    Best wishes, Davin Mickelson

    Sunday, March 23, 2014 1:43 PM