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Crm 2016/365: How get statecode/statuscode in preUpdate of Incident?

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Hi,

When a CRM user want to resolve a Case (Incident) I need to use the Pre-Update trigger step to check the statecode/statuscode.
How do i achieve this? For me, these fields appear empty..

regards,

Marius H. Enerud

Tuesday, February 21, 2017 11:04 PM

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Hi Marius,

Perhaps configuring your pre-validation plugin with a Pre and/or post images should get you the data you're after.

Here is two resources that might help you. The second one is using CRM2011 examples but the concept and coding is similar to CMR2016

https://msdn.microsoft.com/en-us/library/gg309673.aspx

http://www.magnetismsolutions.com/blog/12-01-11/Creating_an_Audit_Plugin_in_Dynamics_CRM_2011.aspx

Hope this helps.
Eric UNG [Senior Analyst Programmer :: Sydney, Australia]

Wednesday, February 22, 2017 5:46 AM
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When user Resolves the case it basically triggers SetState or SetStateDynamicEntity plugin Message. Hence if you are catching Pre-Update you would not get the desire results.
MaKeer
- Proposed as answer by Makarand Keer Monday, February 27, 2017 3:46 AM
Friday, February 24, 2017 7:49 PM
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The update plugin should trigger twice when you do a statecode/statuscode update. So are you getting blank value in both the execution?

Monday, February 27, 2017 9:26 AM