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OCS 2007 R2 reporting system?

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Hello all,

I come from the PBX world, more specific Avaya Platforms. Avaya is well known for their call center solutions which include a nice reporting tool called CMS. CMS makes reporting, both real time and historical.

My question is, does OCS 2007 R2 have a similar reporting tool, and if not, will it be on the roadmap?

I can't seem to find any information regarding this question.

Hopefully someone here can help me out with the question :)

Kind regards,

Thomas Laursen

Tuesday, August 18, 2009 8:57 AM

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For Reporting services maybe you can read through these:
http://msdn.microsoft.com/en-us/library/ms159106.aspx
http://books.google.ch/books?id=_XclABzTLNgC&printsec=frontcover#v=onepage&q=&f=false

For explanation on what going inside OCS CDR Reports maybe you can take the QoE papers from this page:
http://blog.insideocs.com/2009/04/27/ocs-quality-of-experience-qoe-quick-facts/

HTH

Cheers
Werner
- Proposed as answer by Werner Helbig Friday, August 21, 2009 7:15 AM
- Marked as answer by Gavin-ZhangModerator Monday, August 24, 2009 9:59 AM
Tuesday, August 18, 2009 11:38 AM

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Hi Thomas

I do not know what Avaya is showing, but you will have Reporting in OCS 2007 R2 if you installed Monitor server with Reporting Services

Cheers
Werner

Tuesday, August 18, 2009 10:28 AM
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Hi,

Thx for answering.

CMS in Avaya will show detailed reports on the call center agents. It's not Call detail records.

Do you have a good document describing the Reporting services? :)
Kind regards, Thomas Laursen

Tuesday, August 18, 2009 11:13 AM
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For Reporting services maybe you can read through these:
http://msdn.microsoft.com/en-us/library/ms159106.aspx
http://books.google.ch/books?id=_XclABzTLNgC&printsec=frontcover#v=onepage&q=&f=false

For explanation on what going inside OCS CDR Reports maybe you can take the QoE papers from this page:
http://blog.insideocs.com/2009/04/27/ocs-quality-of-experience-qoe-quick-facts/

HTH

Cheers
Werner
- Proposed as answer by Werner Helbig Friday, August 21, 2009 7:15 AM
- Marked as answer by Gavin-ZhangModerator Monday, August 24, 2009 9:59 AM
Tuesday, August 18, 2009 11:38 AM
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Thank you mate.

Cheers :D
Kind regards, Thomas Laursen

Tuesday, August 18, 2009 11:45 AM