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Office Professional 2007 Not Genuine Message RRS feed

  • Question

  • I recently installed Office Professional 2007, entered the product key which was accepted and the programs are all working. However I am getting a message that says it's not genuine.  I have Windows Vista.  I previously was running Office Professional 2003.  I had downloaded a trial version of Office Small Business and then decided to buy a retail version of Office Professional 2007.  I am wondering if I am getting that not genuine message because I installed it wrong.  Maybe I should have uninstalled the other versions first.  Please help.
    Friday, January 15, 2010 3:20 PM

Answers

  • Hello paterg1,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Your Dell's current installation of Office Professional Plus 2007 is a Volume Licensing installation, and the installation was done with an Invalid Volume Licensing Product Key (VLK).

    Invalid VLK means that the product key used to install Office Professional Plus 2007 was never a genuine product key issued by Microsoft.  This invalid key was instead made by a pirating program known as a Key generator, or keygen for short.

    If you are an individual consumer and purchased this copy of Office Professional Plus 2007 from a seller thinking it was a retail license of Office Professional 2007 normally sold to consumers like you, then you should not have been sold this Volume Licensing software and should certainly not have been given this invalid key by the seller.  Your should contact the seller and demand to return the software to the seller for a full refund.  Please read the FAQ to see if you qualify for participation in the Office Genuine Offer for discounted or complimentary replacement of your nongenuine Office:  
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    It seems that a favorite tactic of software counterfeiters is to sell genuine-looking retail packages for Office Professional 2007 that have counterfeit discs inside that actually install a nongenuine copy of Office Professional Plus 2007, an edition of Office that is a volume licensing product only.  Please visit www.howtotell.com to see samples of genuine Office software and samples of counterfeit copies of Office.

    In order to participate in the Office Genuine Offer (see the FAQ link above) and apply for either the discounted Office Offer or the Complimentary Office Offer, you have to initiate the application by following the prompts that the Notifier Utility is displaying to "Learn More Online."


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 9:55 PM
    Friday, January 15, 2010 8:53 PM
  • Thank you for your quick response Dan.  After reading postings by other people in this forum in the same situation as me, I tried to prepare myself for such a response, however it is disturbing to learn I actually purchased a pirated program. It brings a whole new meaning to "buyer beware" for me. I will investigate the options available to me as recommended. Thanks again for your help.

    • Marked as answer by paterg1 Saturday, January 16, 2010 12:06 AM
    • Unmarked as answer by paterg1 Saturday, January 16, 2010 12:06 AM
    • Marked as answer by paterg1 Saturday, January 16, 2010 12:08 AM
    Saturday, January 16, 2010 12:05 AM

All replies

  • Hello paterg1,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, January 15, 2010 4:18 PM
  • Hello paterg1,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {7DA089F9-A053-467E-AE51-609817C9BE01}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7DA089F9-A053-467E-AE51-609817C9BE01}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2014286064-3865420138-3822549007</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070323000000.000000+000</Date></BIOS><HWID>C2303507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>634ADBD51A51586</Val><Hash>HKxOtDnEz/sZG4/T9IRrXu/vgqA=</Hash><Pid>89409-707-9255984-65711</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-4105-6000.0000-1082007
    Installation ID: 109073186371503916437933275915591944901095936194879292
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAAABAAIAAgACAAAAAwABAAEAJJT2Lmy1Kpd4jL58yo7y9FplR0l/y8p9rFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      DUMY   DELL    B8K   
      SLIC   DELL    B8K   


    I ran the Genuine Diagnostics tool and the report is posted above.

    Friday, January 15, 2010 4:49 PM
  • Hello paterg1,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Your Dell's current installation of Office Professional Plus 2007 is a Volume Licensing installation, and the installation was done with an Invalid Volume Licensing Product Key (VLK).

    Invalid VLK means that the product key used to install Office Professional Plus 2007 was never a genuine product key issued by Microsoft.  This invalid key was instead made by a pirating program known as a Key generator, or keygen for short.

    If you are an individual consumer and purchased this copy of Office Professional Plus 2007 from a seller thinking it was a retail license of Office Professional 2007 normally sold to consumers like you, then you should not have been sold this Volume Licensing software and should certainly not have been given this invalid key by the seller.  Your should contact the seller and demand to return the software to the seller for a full refund.  Please read the FAQ to see if you qualify for participation in the Office Genuine Offer for discounted or complimentary replacement of your nongenuine Office:  
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    It seems that a favorite tactic of software counterfeiters is to sell genuine-looking retail packages for Office Professional 2007 that have counterfeit discs inside that actually install a nongenuine copy of Office Professional Plus 2007, an edition of Office that is a volume licensing product only.  Please visit www.howtotell.com to see samples of genuine Office software and samples of counterfeit copies of Office.

    In order to participate in the Office Genuine Offer (see the FAQ link above) and apply for either the discounted Office Offer or the Complimentary Office Offer, you have to initiate the application by following the prompts that the Notifier Utility is displaying to "Learn More Online."


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 9:55 PM
    Friday, January 15, 2010 8:53 PM
  • Thank you for your quick response Dan.  After reading postings by other people in this forum in the same situation as me, I tried to prepare myself for such a response, however it is disturbing to learn I actually purchased a pirated program. It brings a whole new meaning to "buyer beware" for me. I will investigate the options available to me as recommended. Thanks again for your help.

    • Marked as answer by paterg1 Saturday, January 16, 2010 12:06 AM
    • Unmarked as answer by paterg1 Saturday, January 16, 2010 12:06 AM
    • Marked as answer by paterg1 Saturday, January 16, 2010 12:08 AM
    Saturday, January 16, 2010 12:05 AM