locked
Telling me to renew RRS feed

  • Question

  • My onecare is telling me to renew even though my subscription is due to end 07/08/2010.

    Is there anyway I can stop it asking me to renew because it shows as At Risk all the time now???

    Please help!
    Monday, October 19, 2009 11:51 AM

Answers

  • Check your computer date and time. Incorrect date or time can cause incorrect subscription ststus.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Monday, October 19, 2009 1:39 PM
    Moderator

All replies

  • Check your computer date and time. Incorrect date or time can cause incorrect subscription ststus.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Monday, October 19, 2009 1:39 PM
    Moderator
  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, October 19, 2009 1:54 PM
    Moderator