locked
Windows not validating on Dell Computer RRS feed

  • Question

  • I purchased a new Dell desktop about 2 years ago... this morning i turn it on and MSFT tells me that I have an invalid copy of windows.

    In a problem i can only assume is related, my computer now (for the first time in 2 years) continuously locks up when i tri to explore my c: drive.

    When i run the diagnostics, it tells me my version is Genuine (see below)?????

    I can't stand this.... please help!

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: QLJBN79
    ID: 6fc9d795-23ee-41e4-a868-89f730f0f25b
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 850 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: N/A

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6fc9d795-23ee-41e4-a868-89f730f0f25b</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3954458021-43557853-1628896418</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension 4700               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20041123000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>E1F83B870184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17167</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Friday, August 11, 2006 3:49 PM

Answers

  • Basbasbas,

    While your XP is genuine (but having temporary difficulties that will be fixed), it appears that your installation of Microsoft Office XP Professional with FrontPage is nongenuine.

    Office Status=114 means nongenuine.

    If this comes as a surprise to you, may I suggest that you return to the place you purchased Office and demand that they provide a genuine licensed copy of Office or issue a refund?

    Friday, August 11, 2006 5:13 PM

All replies

  • basbasbas,

    The issue seems to lie with the "unknown" signature that is coming up more commonly now. The "unknown" signature denotes a problem with detecting digital signatures.

                

    Can you try these steps?

     

    1. Click Start, and then click Run.
    2. In the Open box, type cmd, and then click OK.
    3. At the command prompt, type "regsvr32 softpub.dll", and then press ENTER.
    4. Click OK when you receive the message that DllRegisterServer in Softpub.dll succeeded.
    5. Repeat steps 1 through 4 for the following files: Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll, Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, Mssip32.dll, and Cryptdlg.dll.
    6. Type exit, and then press ENTER to quit Command Prompt.

    Friday, August 11, 2006 4:11 PM
  • Basbasbas,

    While your XP is genuine (but having temporary difficulties that will be fixed), it appears that your installation of Microsoft Office XP Professional with FrontPage is nongenuine.

    Office Status=114 means nongenuine.

    If this comes as a surprise to you, may I suggest that you return to the place you purchased Office and demand that they provide a genuine licensed copy of Office or issue a refund?

    Friday, August 11, 2006 5:13 PM