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problems with vista RRS feed

  • Question

  • my computer is saying the the liscense is not genuine and that there was an unauthorized change made.................I can not get to the control panel to take my computer back a few days or so.........can someone help me?  I ran the diagnostics report and it is below...........please help.

    Thank you in advance,

    Sherry

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-CQF6Q-TRF3C-WXW63
    Windows Product Key Hash: Pw+nPI4w6CiyLUfSv5k8LaDJIkw=
    Windows Product ID: 89578-OEM-7352443-28335
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {F128B684-E6DF-4DC7-A028-8CBC3F914492}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110611082303548-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F128B684-E6DF-4DC7-A028-8CBC3F914492}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WXW63</PKey><PID>89578-OEM-7352443-28335</PID><PIDType>3</PIDType><SID>S-1-5-21-489239875-3648531054-2814434456</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR120E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0231Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080725000000.000000+000</Date></BIOS><HWID>CE333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAABoHAAAAAAAAYWECAASw+4HrLJZPMijMARhy9171jCizkdIEkQaJZ672qykDjlGsMvP6iTnZmc5kJCfxpobgaMC46aCZVXiLIFF0H9Oh+hJEw7XKSAShRbeQdHsnv3lSe1IJL/eBgilz1mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxypUpTYFJ/5Q9EhdGhJKYTJsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJSKiV4jGgT8kEgB4o5oWfL01jkigbZsrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      APIC   Sony  VAIO
      SLIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

     

     

    Saturday, June 11, 2011 1:11 PM

Answers

  • "sherryberry0917" wrote in message news:e5bcd11d-7c5c-4ddf-84b1-bc42697a4976...

    my computer is saying the the liscense is not genuine and that there was an unauthorized change made.................I can not get to the control panel to take my computer back a few days or so.........can someone help me?  I ran the diagnostics report and it is below...........please help.

    Thank you in advance,

    Sherry

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-CQF6Q-TRF3C-WXW63
    Windows Product Key Hash: Pw+nPI4w6CiyLUfSv5k8LaDJIkw=
    Windows Product ID: 89578-OEM-7352443-28335
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

     

     

    Please see the advice in the Note to Avast users post here....
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 1:41 PM
    Moderator
  • "sherryberry0917" wrote in message news:a886289b-e4fb-4d9c-8c4c-f36a0df25cd6...
    Thank you for your response.  I can not get to my control panel.  Is there a way to just restore the entire computer back to factory settings?

    You should be OK in Safe Mode
    If I remember right, Avast has its own uninstaller which you can access from the Programs menu, as well.
     
     - if you go back to factory settings you'll lose ALL your data and ALL your installed programs, you really don't want to do that:)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 2:46 PM
    Moderator

All replies

  • "sherryberry0917" wrote in message news:e5bcd11d-7c5c-4ddf-84b1-bc42697a4976...

    my computer is saying the the liscense is not genuine and that there was an unauthorized change made.................I can not get to the control panel to take my computer back a few days or so.........can someone help me?  I ran the diagnostics report and it is below...........please help.

    Thank you in advance,

    Sherry

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-CQF6Q-TRF3C-WXW63
    Windows Product Key Hash: Pw+nPI4w6CiyLUfSv5k8LaDJIkw=
    Windows Product ID: 89578-OEM-7352443-28335
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

     

     

    Please see the advice in the Note to Avast users post here....
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 1:41 PM
    Moderator
  • Thank you for your response.  I can not get to my control panel.  Is there a way to just restore the entire computer back to factory settings?
    Saturday, June 11, 2011 1:54 PM
  • "sherryberry0917" wrote in message news:a886289b-e4fb-4d9c-8c4c-f36a0df25cd6...
    Thank you for your response.  I can not get to my control panel.  Is there a way to just restore the entire computer back to factory settings?

    You should be OK in Safe Mode
    If I remember right, Avast has its own uninstaller which you can access from the Programs menu, as well.
     
     - if you go back to factory settings you'll lose ALL your data and ALL your installed programs, you really don't want to do that:)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 11, 2011 2:46 PM
    Moderator