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Not Genuine Software message RRS feed

  • Question

  • My laptop from my employer is loaded with genuine software, but after doing a windows update, it now give the message, my software may not be genuine. How do I resolve this? My employer is a major corporation and I know for a fact that the software is genuine, with a product key on the bottom of my laptop.
    Wednesday, August 2, 2006 5:31 PM

Answers

  • Fred,

    You will also want to bring this to the attention of the IT support personnel at your company.

    Wednesday, August 2, 2006 5:39 PM

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Wednesday, August 2, 2006 5:34 PM
    Moderator
  • Fred,

    You will also want to bring this to the attention of the IT support personnel at your company.

    Wednesday, August 2, 2006 5:39 PM