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0xc004e003 windows 7 RRS feed

  • Question

  • Hey everyone, I had just received my ASUS laptop back from RMA (repairs), after it being left in the dust for about 6 months.

    Would have been a little happy with finally being able to use my lappy, if it wasn't for Windows prompting me that my copy was non-genuine. It was definitely running as genuine when I was using it 6+ months ago

    Just so you know, when I received my laptop back, all my files were intact (just as I had left it 6 months ago). Except for the date settings when still showed February, which I promptly changed.

    I tried the usual methods of activation (online activation) but it failed. I tried it with both the OEM SLP key (which I found through Speccy and it returned the 0xc004e003 error)

    and also tried the COA SLP key (which I found stuck at the back of my laptop but it returned invalid error)

    So... I 'attempted' to use the phone activation system (which most people have found to work), but this option is NEVER displayed.

    I tried the slui.exe 4 command, but I only ever get 3 options:

    1. Buy a new product key online

    2. Type a different product key

    3. Contact ASUSTeK Computer Inc. to help resolve this problem.

    Err, so yeah, I'll paste  the MGADiag report, hope someone can help me out..
    I really, really hope to have this settled without another RMA. I can't afford to have this laptop gone again since my usual spare is currently unavailable for use....

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9166DCBC-6E8C-4CAF-A7D1-8295C44D484C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9166DCBC-6E8C-4CAF-A7D1-8295C44D484C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1609197541-521817136-2118607369</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>G53SW</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G53SW.203</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>16993807018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-3081-7601.0000-2532011
    Installation ID: 089923471100893986904893386026413440857026041280201784
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 10/09/2011 12:23:44 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:6:2011 04:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAIAAQABAAEAAQABAAAAAgABAAEAln2cKhU/djko+/BanoJ39v7RkNPG1C5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			_ASUS_		Notebook
      FACP			_ASUS_		Notebook
      DBGP			_ASUS_		Notebook
      HPET			_ASUS_		Notebook
      MCFG			_ASUS_		Notebook
      ECDT			_ASUS_		Notebook
      SSDT			PmRef		Cpu0Ist
      SSDT			PmRef		Cpu0Ist
      ASF!			INTEL 		 HCG
    
    


     

    Friday, September 9, 2011 2:26 PM

Answers

  • "Aaron Stevenson" wrote in message news:e60bccea-9358-4746-88f8-6b3cd9648aa7...

    Hey everyone, I had just received my ASUS laptop back from RMA (repairs), after it being left in the dust for about 6 months.

    Would have been a little happy with finally being able to use my lappy, if it wasn't for Windows prompting me that my copy was non-genuine. It was definitely running as genuine when I was using it 6+ months ago

    Just so you know, when I received my laptop back, all my files were intact (just as I had left it 6 months ago). Except for the date settings when still showed February, which I promptly changed.

    I tried the usual methods of activation (online activation) but it failed. I tried it with both the OEM SLP key (which I found through Speccy and it returned the 0xc004e003 error)

    and also tried the COA SLP key (which I found stuck at the back of my laptop but it returned invalid error)

    So... I 'attempted' to use the phone activation system (which most people have found to work), but this option is NEVER displayed.

    I tried the slui.exe 4 command, but I only ever get 3 options:

    1. Buy a new product key online

    2. Type a different product key

    3. Contact ASUSTeK Computer Inc. to help resolve this problem.

    Err, so yeah, I'll paste  the MGADiag report, hope someone can help me out..
    I really, really hope to have this settled without another RMA. I can't afford to have this laptop gone again since my usual spare is currently unavailable for use....

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

     

    Your problem is that the computer is unable to see the SLIC table that should be present in the BIOS to be able to self-activate the OEM_SLP Key in use – you need to change the Key to the one on your COA sticker, and then activate by phone.
    If that Key is not accepted, then you probably typed it wrong – there are no Zero’s or i’s , and it’s very easy to misread some of the others.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, September 9, 2011 9:02 PM
    Friday, September 9, 2011 2:41 PM
    Moderator

All replies

  • "Aaron Stevenson" wrote in message news:e60bccea-9358-4746-88f8-6b3cd9648aa7...

    Hey everyone, I had just received my ASUS laptop back from RMA (repairs), after it being left in the dust for about 6 months.

    Would have been a little happy with finally being able to use my lappy, if it wasn't for Windows prompting me that my copy was non-genuine. It was definitely running as genuine when I was using it 6+ months ago

    Just so you know, when I received my laptop back, all my files were intact (just as I had left it 6 months ago). Except for the date settings when still showed February, which I promptly changed.

    I tried the usual methods of activation (online activation) but it failed. I tried it with both the OEM SLP key (which I found through Speccy and it returned the 0xc004e003 error)

    and also tried the COA SLP key (which I found stuck at the back of my laptop but it returned invalid error)

    So... I 'attempted' to use the phone activation system (which most people have found to work), but this option is NEVER displayed.

    I tried the slui.exe 4 command, but I only ever get 3 options:

    1. Buy a new product key online

    2. Type a different product key

    3. Contact ASUSTeK Computer Inc. to help resolve this problem.

    Err, so yeah, I'll paste  the MGADiag report, hope someone can help me out..
    I really, really hope to have this settled without another RMA. I can't afford to have this laptop gone again since my usual spare is currently unavailable for use....

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

     

    Your problem is that the computer is unable to see the SLIC table that should be present in the BIOS to be able to self-activate the OEM_SLP Key in use – you need to change the Key to the one on your COA sticker, and then activate by phone.
    If that Key is not accepted, then you probably typed it wrong – there are no Zero’s or i’s , and it’s very easy to misread some of the others.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, September 9, 2011 9:02 PM
    Friday, September 9, 2011 2:41 PM
    Moderator
  • Yep, I definitely misread it.. A faded 'B' turned into an '8' :D

    Umm, When I inserted the COA SLP key, Windows verified it and my activation was successful.

    I did not seem to have to go through any phone activation.. Is this 'normal'? Works for me either way... And I have never activated Win7 using the COA SLP key on this laptop before either..

    Wierd, but I hope things will turn out all right...

     

    Thanks a lot for your speedy response, Always prefer the forums to calling up Customer Service ;D

    Friday, September 9, 2011 3:01 PM
  • "Aaron Stevenson" wrote in message news:46ae0e62-cbdb-4487-bc28-343a744ea963...

    Yep, I definitely misread it.. A faded 'B' turned into an '8' :D

    Umm, When I inserted the COA SLP key, Windows verified it and my activation was successful.

    I did not seem to have to go through any phone activation.. Is this 'normal'? Works for me either way... And I have never activated Win7 using the COA SLP key on this laptop before either..

    Wierd, but I hope things will turn out all right...

     

    Thanks a lot for your speedy response, Always prefer the forums to calling up Customer Service ;D

    Please post another MGADiag report so we can check it out – the theory is that a COA_SLP Key requires telephone activation the first time, and will then internet-activate, so it’s possible that your machine had been activated previously.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 9, 2011 3:12 PM
    Moderator
  • Yep, here it is again

    Looks alright?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JHY3B-KHKRJ-G2TJ2
    Windows Product Key Hash: xdNJfY4QZLpcUe3iVn7O7HLlSd8=
    Windows Product ID: 00359-OEM-9814947-87626
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9166DCBC-6E8C-4CAF-A7D1-8295C44D484C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9166DCBC-6E8C-4CAF-A7D1-8295C44D484C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G2TJ2</PKey><PID>00359-OEM-9814947-87626</PID><PIDType>8</PIDType><SID>S-1-5-21-1609197541-521817136-2118607369</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>G53SW</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G53SW.203</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>16993807018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-149-487626-02-3081-7601.0000-2532011
    Installation ID: 107355018164750142027730764772212171721512046711421046
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: G2TJ2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/09/2011 1:19:16 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:6:2011 04:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAIAAQABAAEAAQABAAAAAgABAAEAln2cKhU/djko+/BanoJ39v7RkNPG1C5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			_ASUS_		Notebook
      FACP			_ASUS_		Notebook
      DBGP			_ASUS_		Notebook
      HPET			_ASUS_		Notebook
      MCFG			_ASUS_		Notebook
      ECDT			_ASUS_		Notebook
      SSDT			PmRef		Cpu0Ist
      SSDT			PmRef		Cpu0Ist
      ASF!			INTEL 		 HCG
    
    


    Friday, September 9, 2011 3:20 PM
  • "Aaron Stevenson" wrote in message news:a75feb32-4b71-48ff-bf2c-4eadc539ca8d...

    Yep, here it is again

    Looks alright?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JHY3B-KHKRJ-G2TJ2
    Windows Product Key Hash: xdNJfY4QZLpcUe3iVn7O7HLlSd8=
    Windows Product ID: 00359-OEM-9814947-87626
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Partial Product Key: G2TJ2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/09/2011 1:19:16 AM
    


     
     
     
    Look good to me too :)
     
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 9, 2011 3:36 PM
    Moderator
  • Ah yeah =)

    Thanks a bunch! :D

    Friday, September 9, 2011 3:39 PM