Can't install Live Care on clean intall of Vista. Fix tool provided does not intall >>Parameter incorrect message. RRS feed

  • Question

  • When I run this fix, I get an error message that says "parameter incorrect".

    I am getting an 0014-80072EE7 message when I try to install the security software.

    I have no anti-virus installed.  I have gone through all the recommended checks that I could find in Help.

    This is a completely clean install of Vista with only Office installed so far.
    Sunday, March 1, 2009 5:51 PM


All replies

  • When you say "when I run this fix", what fix are you referring to? The 0014 error means all of the installation files were not downloaded. See this Microsoft Knowledge Base article to resolve the 0014 error - http://support.microsoft.com/kb/930157
    You might also find help in this post on troubleshooting installation issues - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc and of course you can contact support for installation help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Sunday, March 1, 2009 6:26 PM
  • Jim,

    Below is the fix I was discussing.  I am not so sure it applies, but I was going to try it.  However, I got the "parameter" error.

    =================================== Stephen Boots

    On March 6, 2007, Microsoft released a utility to resolve this problem without the need for creating and running that code. Instructions for use and the download can be found here:



    I have been through the KB article suggested and tried the following:

    Method 1: Remove third-party firewall or antivirus programs

    New Vista install >>> no antivirus running, but the Windows firewall is on.  I understood that to be OK.

    Method 2: Install the Microsoft XML Parser 3.0 Service Pack 5

    I tried this but toward the end of the installation a dialog popped up with >>>Parser Install Ended Prematurely.

    Method 3: Uninstall and then reinstall the Microsoft .NET Framework 2.0 on a Windows XP-based computer

    I am on Vista and have .NET 3.5 on the system.

    Method 4: Verify that the Windows Installer service is running

    To uninstall and then reinstall the Microsoft .NET Framework 2.0, follow these steps:

    I did not do this one since I have .NET 3.5 on the system.

    Method 5: Install Windows Live OneCare in Selective Startup mode

    I have not tried this one yet.  Should !?

    Method 6: Uninstall and then reinstall Windows Live OneCare

    Never got it installed, so cannot uninstall.

    Sunday, March 1, 2009 10:33 PM
  • I would try the install cleanup tool because some files may have been installed even though the installation failed. Install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then try to install One Care. If the installation fails again I suggest contacting support for help with installation. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Monday, March 2, 2009 2:51 AM
  • Jim,

    I was succesful with the Selective Start-Up suggestion.  I did not have much installed on this system, but I did have a Netgear Storage Central system and iTunes 8 already installed.

    In any case, once I disabled all but the MS services as instructed in Method #5, the install completed just fine.  I rebooted, went back to the normal start-up configuration and everything seems fine.
    Monday, March 2, 2009 4:57 AM
  • I'm glad to read that you were successful with installation.
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, March 2, 2009 5:49 PM