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Microsoft - Windows Live oneCare is a rip off! RRS feed

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    I am writing to let Microsoft know that this jokingly called online help that cost me a bundle, is a piece of junk.

     

    2 weeks ago I wrote for some technical information.  Got nothing.

     

    This morning did a checkup.  Haven't gone anywhere but yahoo, ebay and paypal but tonight got a series of popups.  The kind that keep coming up with the same page.  Eventually had to shut down without savings.  Thanks for the freeking loss.

     

    I've tried defragmenting several times and get the information that my computer is too fragmented and that you have marked the parts for fixing.  Well it never gets done.  Well duh, it fragmented and that's why I wanted to defragment. To stop it because it is fragmented doesn't solve anything. It seems you are so anxious to get it down fast, you won't let it be done right.  A real rip off.

     

    Your automatic answering system, the robot, is so stupid that it can't understand most questions.

     

    I use to have an off brand computer with a shareware system, and it never got sick until it fell apart.  Never had to do anything but turn it on and it would appologize for not allowing virus's to come in because I didn't have a system 32.

     

    I should have listened to my daughter who said, Microsoft with new products uses people who bought their product as beta testers.

     

    What a rip off!

     

    Georgie out.

    Wednesday, April 23, 2008 1:39 AM

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    I'm sorry that you've encountered problems with OneCare and particularly with support.

    If you provide the case number for your support contact from 2 weeks ago, I can have it investigated. You may have received a reply, but it was diverted to your junk mail folder or blocked by spam filtering along the way.

    I don't know what you mean by a checkup, nor can I speak to the series of popups you encountered, though they may indicate an infection by malware/spyware/adware.

    As for the Defrag "warning" in Tune-up, ignore it. OneCare executes a timed Defrag pass on your hard drives. If it doesn't finish before time is up, your Tune-up report indicates that it didn't complete. Do a Defrag manually from the Start menu/Accessories/System Tools.

    I agree about the Instant Help question format. I prefer to search on key words and that typically brings back good results. Entering a question often returns nothing useful.

    Your daughter is incorrect in her assessment of Microsoft and OneCare, in my opinion, but she is entitled to that opinion. OneCare has been on the market for over 2 years, so I'd hardly call it a beta. It isn't perfect, but then what is?

    At this point, if you still need help, see the FAQ for how to contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Wednesday, April 23, 2008 1:09 PM
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