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The Validation process could not be completed..... RRS feed

  • Question

  • Hello,

    I had and have AVG for virus protection.

    I got  worm.win32.netboost.

    I got rid of.

    However, in the process, c:\windows\system32\catroot\*.* and catroot2\*.* got deleted.

    Since then, I get this message: This copy of Windows did not pass genuine validation because the validation process could not be completed.

     

    I have tried everything in Microsoft Knowledge Base article # 822798 and then some.

     

    Windows says my product is activated, The product key is the correct one.

     

    I do not know what to do else.

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-32PWM-PD26J-6WWBG
    Windows Product Key Hash: fgkL49qapORYFpwGtC5ou31PCAI=
    Windows Product ID: 76487-339-2577941-22270
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {38149099-0870-4283-A190-D14159683667}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Expression Web 2 February 2008 Beta - 121
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38149099-0870-4283-A190-D14159683667}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6WWBG</PKey><PID>76487-339-2577941-22270</PID><PIDType>0</PIDType><SID>S-1-5-21-1085031214-1383384898-839522115</SID><SYSTEM><Manufacturer>Acer                </Manufacturer><Model>Aspire M1100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20071010000000.000000+000</Date></BIOS><HWID>2B4B3C1701842076</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2 February 2008 Beta</Name><Ver>12</Ver><Val>1ADA0BBA844CCB2</Val><Hash>5RaLmvpexfExRNdGOlaF59Mn7Dw=</Hash><Pid>82503-601-0001616-58059</Pid><PidType>2</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>13110C08BDD671E</Val><Hash>sQ99rNVaGbybf9daK7pqQXWmh64=</Hash><Pid>81602-911-1665046-68253</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Monday, May 26, 2008 6:16 PM

Answers

  • Found the problem!!!
     
    The entry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProductId
     
    was modified to contain an invalidly formatted key: just plain text:"Virus Alert"
     
    Put my key instead and everything is fine.
    Monday, May 26, 2008 6:39 PM

All replies

  • Found the problem!!!
     
    The entry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProductId
     
    was modified to contain an invalidly formatted key: just plain text:"Virus Alert"
     
    Put my key instead and everything is fine.
    Monday, May 26, 2008 6:39 PM
  • JJlac,

     

    I'm glad to hear that the problem of seeing the activation messages are cleared up.  For any questions on Windows Genuine Advanatage, feel free to post to this forum.

     

     

    Lori MS

    Wednesday, May 28, 2008 6:08 PM