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Windows 7 Professional now saying it's not genuine RRS feed

  • Question

  • My copy of Windows 7 Professional (Build 7600) is now displaying the 'not genuine' warning. I bought it through Amazon and it came sealed. The DVD looks very geniune as does the product key label, packaging, slip-case etc. It installed ok and activated ok and has received all updates but has now decided it's not genuine. I've tried re-entering the product key and using the telephone service but the key has been blocked. I've run the diagnostic test with the following results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-WTJK2-MTQ43-X4B8H
    Windows Product Key Hash: jKvWCy8gc34QXw0DXnB8c44lwvE=
    Windows Product ID: 00371-221-1581312-86304
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {7A6EAFB9-AC33-49BD-A3BD-07B1F21C4257}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A6EAFB9-AC33-49BD-A3BD-07B1F21C4257}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-X4B8H</PKey><PID>00371-221-1581312-86304</PID><PIDType>5</PIDType><SID>S-1-5-21-793550780-437746084-1071453023</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.80</Version><SMBIOSVersion major="2" minor="5"/><Date>20100622000000.000000+000</Date></BIOS><HWID>ABB93607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-158131-00-2057-7600.0000-0052011
    Installation ID: 019982416870092860146205706171007835076262931206510514
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: X4B8H
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 05/01/2011 22:19:54

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:5:2011 19:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAACAAAAAQABAAEA6GEmUXwslpJaiFYQVNKOoDbz+AHI6Nvp7ZKOLg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   062210  APIC1742
      FACP   A_M_I   OEMFACP
      SRAT   AMD     FAM_F_10
      MCFG   062210  OEMMCFG
      OEMB   062210  OEMB1742
      AAFT   062210  OEMAAFT
      INFO   062210  AMDINFO
      NVHD   062210  NVHDCP
      SSDT   A M I   POWERNOW

    I've also tried the I bought this in good faith via a reputable source and any help would be appreciated.

    Wednesday, January 5, 2011 10:46 PM

Answers

  • From your MGA Report:

    Windows Product ID: 00371-221-1581312-86304

    Your issue is discussed in this thread: Blocked Product Keys

    Only purchase Microsoft software from a reliable, trusted and proven source, such as the  Microsoft Store.



    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, January 6, 2011 9:39 PM
    Wednesday, January 5, 2011 10:48 PM
    Moderator

All replies

  • From your MGA Report:

    Windows Product ID: 00371-221-1581312-86304

    Your issue is discussed in this thread: Blocked Product Keys

    Only purchase Microsoft software from a reliable, trusted and proven source, such as the  Microsoft Store.



    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, January 6, 2011 9:39 PM
    Wednesday, January 5, 2011 10:48 PM
    Moderator
  • Carey,

    Thank you for your answer but as I said above I thought it was a trustworthy source, in addition there is no way that I can tell that the product was pirated. If it was in a CD case with a home printed label then I would have returned it straightaway but it wasn't! The DVD certainly looks genuine it has a blue  center with the bronze effect holographic images around the outside which change between Microsoft and Genuine It was inside a case with an unbroken label Microsoft label on it, the case was inside a slip-case which was also sealed. I've compared the disk to another purchased from Microsoft and can see NO difference between them. If this was a copy it was VERY good and I have reason to doubt that it is. I've also read in other threads that these were blocked MSDN codes, but I can't see anything that would have alerted me to the fact that it was one of those.

    Thursday, January 6, 2011 6:52 PM
  • "dax123" wrote in message news:f721c830-2258-4917-85d7-180bca2359de...

    Carey,

    Thank you for your answer but as I said above I thought it was a trustworthy source, in addition there is no way that I can tell that the product was pirated. If it was in a CD case with a home printed label then I would have returned it straightaway but it wasn't! The DVD certainly looks genuine it has a blue  center with the bronze effect holographic images around the outside which change between Microsoft and Genuine It was inside a case with an unbroken label Microsoft label on it, the case was inside a slip-case which was also sealed. I've compared the disk to another purchased from Microsoft and can see NO difference between them. If this was a copy it was VERY good and I have reason to doubt that it is. I've also read in other threads that these were blocked MSDN codes, but I can't see anything that would have alerted me to the fact that it was one of those.


    The major indicator is the vendor itself - if you buy from a fleamarket, you will get fleas :)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 6, 2011 7:04 PM
    Moderator
  • That might be so but my copy seems to tick all the right boxes according to http://www.microsoft.com/howtotell/content.aspx?displaylang=en-gb&pg=prepurchase COA tick, holographic image tick, product packaging and documentation high quality tick.
    Thursday, January 6, 2011 8:01 PM
  • "dax123" wrote in message news:eaff0ea0-f860-4ac7-9fe0-72ec79e66fce...
    That might be so but my copy seems to tick all the right boxes according to http://www.microsoft.com/howtotell/content.aspx?displaylang=en-gb&pg=prepurchase COA tick, holographic image tick, product packaging and documentation high quality tick.

    ....but the major one - the reliabilty of the vendor... CROSS!
    please name and shame the vendor - we can soon tell you what his problems are!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 6, 2011 10:39 PM
    Moderator
  • well the feedback certainly looked ok.... but I've now got a query in with him, if I don't get a good enough resolution you can be sure I'll do that and give him some bad feedback on Amazon to warn anyone else off :)
    Thursday, January 6, 2011 11:26 PM
  • well the feedback certainly looked ok.... but I've now got a query in with him, if I don't get a good enough resolution you can be sure I'll do that and give him some bad feedback on Amazon to warn anyone else off :)

    The only safe way to purchase on Amazon Marketplace is to purchase only from those sites that say "fulfilled by Amazon" or from Amazon itself.  Otherwise it is just like purchasing from eBay.  A thief around every corner.  Give us the name and also let Amazon know.
    Friday, January 7, 2011 2:57 AM
  • For anyone still interested, I heard back from the supplier today, which was a bit of a surprise, anyway he's going to get in touch with MS and try to find out what's going on.

    Part of his email states "Sometimes when updating windows 7 it has flaws in the coding and it blocks genuine keys. I have no idea why this has happened and i will write to microsoft and my supplier and i will get back to you with what they say.... I hope Microsoft have a good explanation for me and yourself. I will get in touch soon. I am a genuine seller and will do my best."

    Not sure about the first part as I know the PID has been blocked anyway but if I get an explaination I'll post it as it may be of help to others.

    Monday, January 10, 2011 10:24 PM
  • I read similar statements many times from other bogus sellers.  Unfortunately, he just can't believe he got caught!  The only "flaw in the coding" is the fact he pirated "not-for-resale" MSDN produst keys and sold them.


    Carey Frisch

    Monday, January 10, 2011 10:48 PM
    Moderator
  • "dax123" wrote in message news:87d41a7c-b220-4626-85a8-c47b8ce1f074...

    For anyone still interested, I heard back from the supplier today, which was a bit of a surprise, anyway he's going to get in touch with MS and try to find out what's going on.

    Part of his email states "Sometimes when updating windows 7 it has flaws in the coding and it blocks genuine keys. I have no idea why this has happened and i will write to microsoft and my supplier and i will get back to you with what they say.... I hope Microsoft have a good explanation for me and yourself. I will get in touch soon. I am a genuine seller and will do my best."

    .

    Pure hogwash is a delight to see - it's surprising how many people fall for it,,even when they see their money disappearing over the horizon in someone else's pocket!
    If you believe any of the above,please make an appointment with your local psychiatric clinic.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 10, 2011 11:34 PM
    Moderator