Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows 7 activation help RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    I recently took in my notebook, a HP dv6-1375dx in to Staples for repair. It seems they were not able to resolve a virus removal successfully, so a re-install was performed. Some time later, I was asked to activate my MicroSoft product tools by entering a product key. Not having one, I went back to Staples and made a purchase for a new product key.

    Everything was fine, until now. I am being asked to activate Windows 7. I tried using the product key that was on the bottom of the notebook. This was an invalid product key.Next,  I tried entering the product key from the CD Staples had given me ending in 3Q6C9 and received Error Code: 0x3004E003, license evaluation failure. Now I am confused.

    I ran the diagnostic tool, and this is what was returned. I would greatly appreciate your assistance. Many thanks!

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5C1AF296-37E0-432D-BE35-EB0DF839E3F8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C1AF296-37E0-432D-BE35-EB0DF839E3F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1532507283-4079014714-812521437</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.44</Version><SMBIOSVersion major="2" minor="6"/><Date>20110406000000.000000+000</Date></BIOS><HWID>1E153907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A4900A613BB6F3E</Val><Hash>PzbbZORAS7YxA2J9F82FRWdy39Q=</Hash><Pid>81602-927-0443316-68368</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7601.0000-2852011
    Installation ID: 019416345874887795959861118810829226971933451242585764
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Initial grace period
    Time remaining: 9000 minute(s) (6 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 10/12/2011 3:12:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:28:2011 16:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEAonaW3l4RlhPUfZjBiolOidRfKDZMa56GRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      DMAR           
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

     

    Wednesday, October 12, 2011 10:37 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Greetings,

    Thanks for your message. Just wanted you to know that I purchased the Microsoft Office 2010 Home and Student (Product Key Card).  I was previously running the software suite 2007 Microsoft Office for Word, Powerpoint, etc, so I seized the opportunity for an upgrade.  I apologize for the confusion.

    This is first time I have asked for help using this support forum. I am grateful for the responses I have received. My problem has been solved.

    Again, MANY Thanks!

     

    Friday, October 14, 2011 1:43 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    "Pinatuba 123" wrote in message news:e6471a8d-d890-49b2-9086-b4eb6b8c3c2d...

    Hi,

    I recently took in my notebook, a HP dv6-1375dx in to Staples for repair. It seems they were not able to resolve a virus removal successfully, so a re-install was performed. Some time later, I was asked to activate my MicroSoft product tools by entering a product key. Not having one, I went back to Staples and made a purchase for a new product key.

    Everything was fine, until now. I am being asked to activate Windows 7. I tried using the product key that was on the bottom of the notebook. This was an invalid product key.Next,  I tried entering the product key from the CD Staples had given me ending in 3Q6C9 and received Error Code: 0x3004E003, license evaluation failure. Now I am confused.

    I ran the diagnostic tool, and this is what was returned. I would greatly appreciate your assistance. Many thanks!

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.44</Version><SMBIOSVersion major="2" minor="6"/><Date>20110406000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 3Q6C9
    License Status: Initial grace period
    Time remaining: 9000 minute(s) (6 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 10/12/2011 3:12:54 PM

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001

     

    For some reason, your PC can’t reconcile the BIOS SLIC table and the built-in certificates that should be in the OS.
    This means that the OEM_SLP Key is unable to self-activate as designed, and has attempted to activate using the MS servers – where it is blocked from doing so.
     
    You need to change the Key to the one on your COA sticker on the machines case (or inside the battery compartment) – using the Change Product Key link on the System Properties page.
    You will need to activate by phone
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 12, 2011 11:07 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    "Not having one, I went back to Staples and made a purchase for a new product key."

    What exactly did you purchase at Staples?  The only key Staples sells without Windows is an Anytime Upgrade key.  Is that what you bought?  Staples cannot sell just a product key.  Microsoft does not permit that.  An Anytime Upgrade key is of no use in activating the Windows you already have.

    Whatever you bought, your Windows is not a retail copy but it is a factory installed copy,

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    The problem is that you can only activate this type of Windows license manually with the COA key printed on the label affixed to your computer, just as Noel says.  Make sure you are entering the product key and not some other numbers.  The product key looks like the one in your report (but that key cannot be used manually). 

    *****-*****-73CQT-WMF7J-3Q6C9 (a typical key)

    Find the COA label on the case or inside the battery compartment (if a laptop) and copy down the five groups of five characters.  Press WinKey + Pause/Break, scroll to the bottom of the screen, and click on the Change Product Key link.  Enter the product key.  It is likely you will need to use phone activation.  Just follow the instructions.

    Be sure you are reading the alphanumeric characters correctly.  B looks like 8, etc. so use a magnifying glass to be sure.

    If it still does not work you need to return to Staples for help.  It is possible that they did not use the correct OEM copy of Windows on your computer.

     

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, October 12, 2011 11:25 PM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote
    Done! This was not as difficult as I first thought. I want to thank you so much for your help. ~ Pamela
    Friday, October 14, 2011 1:28 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Greetings,

    Thanks for your message. Just wanted you to know that I purchased the Microsoft Office 2010 Home and Student (Product Key Card).  I was previously running the software suite 2007 Microsoft Office for Word, Powerpoint, etc, so I seized the opportunity for an upgrade.  I apologize for the confusion.

    This is first time I have asked for help using this support forum. I am grateful for the responses I have received. My problem has been solved.

    Again, MANY Thanks!

     

    Friday, October 14, 2011 1:43 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    You're welcome.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, October 14, 2011 1:45 AM
    Answerer