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Windows 7 activation help

Question
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Hi,
I recently took in my notebook, a HP dv6-1375dx in to Staples for repair. It seems they were not able to resolve a virus removal successfully, so a re-install was performed. Some time later, I was asked to activate my MicroSoft product tools by entering a product key. Not having one, I went back to Staples and made a purchase for a new product key.
Everything was fine, until now. I am being asked to activate Windows 7. I tried using the product key that was on the bottom of the notebook. This was an invalid product key.Next, I tried entering the product key from the CD Staples had given me ending in 3Q6C9 and received Error Code: 0x3004E003, license evaluation failure. Now I am confused.
I ran the diagnostic tool, and this is what was returned. I would greatly appreciate your assistance. Many thanks!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5C1AF296-37E0-432D-BE35-EB0DF839E3F8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5C1AF296-37E0-432D-BE35-EB0DF839E3F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1532507283-4079014714-812521437</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.44</Version><SMBIOSVersion major="2" minor="6"/><Date>20110406000000.000000+000</Date></BIOS><HWID>1E153907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A4900A613BB6F3E</Val><Hash>PzbbZORAS7YxA2J9F82FRWdy39Q=</Hash><Pid>81602-927-0443316-68368</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-2852011
Installation ID: 019416345874887795959861118810829226971933451242585764
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Initial grace period
Time remaining: 9000 minute(s) (6 day(s))
Remaining Windows rearm count: 4
Trusted time: 10/12/2011 3:12:54 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2011 16:40
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEAonaW3l4RlhPUfZjBiolOidRfKDZMa56GRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
DMAR
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPmWednesday, October 12, 2011 10:37 PM
Answers
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Greetings,
Thanks for your message. Just wanted you to know that I purchased the Microsoft Office 2010 Home and Student (Product Key Card). I was previously running the software suite 2007 Microsoft Office for Word, Powerpoint, etc, so I seized the opportunity for an upgrade. I apologize for the confusion.
This is first time I have asked for help using this support forum. I am grateful for the responses I have received. My problem has been solved.
Again, MANY Thanks!
- Marked as answer by Carey FrischMVP, Moderator Friday, October 14, 2011 1:52 AM
Friday, October 14, 2011 1:43 AM
All replies
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"Pinatuba 123" wrote in message news:e6471a8d-d890-49b2-9086-b4eb6b8c3c2d...
Hi,
I recently took in my notebook, a HP dv6-1375dx in to Staples for repair. It seems they were not able to resolve a virus removal successfully, so a re-install was performed. Some time later, I was asked to activate my MicroSoft product tools by entering a product key. Not having one, I went back to Staples and made a purchase for a new product key.
Everything was fine, until now. I am being asked to activate Windows 7. I tried using the product key that was on the bottom of the notebook. This was an invalid product key.Next, I tried entering the product key from the CD Staples had given me ending in 3Q6C9 and received Error Code: 0x3004E003, license evaluation failure. Now I am confused.
I ran the diagnostic tool, and this is what was returned. I would greatly appreciate your assistance. Many thanks!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.44</Version><SMBIOSVersion major="2" minor="6"/><Date>20110406000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 3Q6C9
License Status: Initial grace period
Time remaining: 9000 minute(s) (6 day(s))
Remaining Windows rearm count: 4
Trusted time: 10/12/2011 3:12:54 PMOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
For some reason, your PC can’t reconcile the BIOS SLIC table and the built-in certificates that should be in the OS.This means that the OEM_SLP Key is unable to self-activate as designed, and has attempted to activate using the MS servers – where it is blocked from doing so.You need to change the Key to the one on your COA sticker on the machines case (or inside the battery compartment) – using the Change Product Key link on the System Properties page.You will need to activate by phone
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, October 12, 2011 11:07 PMModerator -
"Not having one, I went back to Staples and made a purchase for a new product key."
What exactly did you purchase at Staples? The only key Staples sells without Windows is an Anytime Upgrade key. Is that what you bought? Staples cannot sell just a product key. Microsoft does not permit that. An Anytime Upgrade key is of no use in activating the Windows you already have.
Whatever you bought, your Windows is not a retail copy but it is a factory installed copy,
Windows Product ID Type: 2
Windows License Type: OEM SLPThe problem is that you can only activate this type of Windows license manually with the COA key printed on the label affixed to your computer, just as Noel says. Make sure you are entering the product key and not some other numbers. The product key looks like the one in your report (but that key cannot be used manually).
*****-*****-73CQT-WMF7J-3Q6C9 (a typical key)
Find the COA label on the case or inside the battery compartment (if a laptop) and copy down the five groups of five characters. Press WinKey + Pause/Break, scroll to the bottom of the screen, and click on the Change Product Key link. Enter the product key. It is likely you will need to use phone activation. Just follow the instructions.
Be sure you are reading the alphanumeric characters correctly. B looks like 8, etc. so use a magnifying glass to be sure.
If it still does not work you need to return to Staples for help. It is possible that they did not use the correct OEM copy of Windows on your computer.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Edited by CbarnhorstEditor Wednesday, October 12, 2011 11:27 PM
Wednesday, October 12, 2011 11:25 PMAnswerer -
Done! This was not as difficult as I first thought. I want to thank you so much for your help. ~ PamelaFriday, October 14, 2011 1:28 AM
-
Greetings,
Thanks for your message. Just wanted you to know that I purchased the Microsoft Office 2010 Home and Student (Product Key Card). I was previously running the software suite 2007 Microsoft Office for Word, Powerpoint, etc, so I seized the opportunity for an upgrade. I apologize for the confusion.
This is first time I have asked for help using this support forum. I am grateful for the responses I have received. My problem has been solved.
Again, MANY Thanks!
- Marked as answer by Carey FrischMVP, Moderator Friday, October 14, 2011 1:52 AM
Friday, October 14, 2011 1:43 AM -
You're welcome.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Friday, October 14, 2011 1:45 AMAnswerer