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"Activate Windows" option not available RRS feed

  • Question

  • My computer restarted without warning a few hours ago: the screen went black, then restarted (straight back to BIOS etc). No BSOD.  When Windows restarted, it said that my copy of XP was not validated.  This is not true. I purchased the PC from a registered dealer.  The PC Case has a genuine "Windows XP Home Edition OEM Software" sticker.  The diagnostics report for the crash said that an unknown device driver had encountered a "Stop" statement.

     

    At the time of the crash, the computer was downloading Windows Updates and Virus checker updates (Trend PCCillin 2008).  I only have dial-up access to the internet, so Windows almost always appears to be downloading one update or another.

     

    Currently the System Summary says:

     OS Name            Microsoft Windows XP Home Edition
     Version            5.1.2600 Service Pack 2 Build 2600
     OS Manufacturer    Microsoft Corporation
     Activation Status  Activation Pending (3 days remaining)

    .......etc etc

     

    Once Windows XP is up and running, there is a pale blue 'snowflake' icon in the system tray.  Double clicking on this icon leads to instructions telling me to buy another licence or activate my existing one as follows:

     

    Start>All Programs>Accessories>System Tools>Activate Windows

     

    The problem is: The System Tools Menu DOES NOT HAVE AN "ACTIVATE WINDOWS" OPTION.

     

    The other opportunity I have to re-register Windows, at windows startup, dials Microsoft's server (a 1800 number here in Australia) but fails to complete the registration, saying there is a service error.

     

    I have run the Microsoft Genuine Advantage Diagnostics: All categories passed.  I then press the "Validate Windows" button and complete a full circle where I am told how to Activate Windows all over again.

     

    I have already wasted several hours getting this far.  The 3-day grace period will expire before the Eater holday period is over.  What should I do?

     

    -Peter

    Friday, March 21, 2008 3:08 PM

Answers

  • Peter,

     

    Is there a possibility you may be infected with a virus or possible maleware? There are a few things which you may try but there is a great possibility you may have to perform a complete re-installation of your operating system. Run a complete antivirus scan of your system first. Next try and use Super Anti-Spyware program. This is a free program which you may use for home use. Next use Ad Adware program. Also I use Windows Defender which runs in the background and detects any problems which may arise. The other two programs do not run in the background unless you pay for them but you can use them for free but you must manually run which isn't a bad deal. A great option is purchasing Microsoft's Live One care suite. Please look @ this suite and research if this would benefit your usage. 

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm

    WGA Forum Volunteer

    Tuesday, April 1, 2008 3:40 AM

All replies

  • Peter,

     

    Is there a possibility you may be infected with a virus or possible maleware? There are a few things which you may try but there is a great possibility you may have to perform a complete re-installation of your operating system. Run a complete antivirus scan of your system first. Next try and use Super Anti-Spyware program. This is a free program which you may use for home use. Next use Ad Adware program. Also I use Windows Defender which runs in the background and detects any problems which may arise. The other two programs do not run in the background unless you pay for them but you can use them for free but you must manually run which isn't a bad deal. A great option is purchasing Microsoft's Live One care suite. Please look @ this suite and research if this would benefit your usage. 

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm

    WGA Forum Volunteer

    Tuesday, April 1, 2008 3:40 AM
  • I'm having the same problem with Windows 7 Home Premium x64.  I had almost the same situation (running windows update).  I've run the validation diagnostic and and attaching to this post.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {C9872E97-3C3B-4934-AE08-90674B8DF54D}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office Home and Student 2007 - 100 Genuine

    Microsoft Office Enterprise 2007 - 101 Not Activated

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Mark\AppData\Roaming\Maxthon2\Maxthon.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Prompt

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Prompt

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[Hr = 0x80004005]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C9872E97-3C3B-4934-AE08-90674B8DF54D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-62096956-696561768-2775146876</SID><SYSTEM><Manufacturer>eMachines </Manufacturer><Model>eMachines E725  </Model></SYSTEM><BIOS><Manufacturer>eMachines </Manufacturer><Version>V3.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20100210000000.000000+000</Date></BIOS><HWID>B5BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3ABD86600C21338</Val><Hash>V56wvgHuLsbxrbGiqhAJ+v37H8k=</Hash><Pid>81602-412-7567665-68087</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B5F79E691E19ED4</Val><Hash>oOTbAMS2cYGs7hyvLZtBmQR6S5g=</Hash><Pid>81599-874-6075872-65292</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3092009

    Installation ID: 002600108484214184187383713603176204425123253771447790

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 7QJB7

    License Status: Licensed

    Remaining Windows rearm count: 2

    Trusted time: 6/14/2010 9:51:01 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000100

    Event Time Stamp: 6:12:2010 03:26

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAQABAAIAAAADAAAAAwABAAEAeqj6B+ARxAOcvgwHrjZ+XQ6vON2+3MIX4NNGyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name      OEMID Value                  OEMTableID Value

      APIC                                                           ACRSYS                                ACRPRDCT

      FACP                                                          ACRSYS                                ACRPRDCT

      HPET                                                          ACRSYS                                ACRPRDCT

      BOOT                                                         ACRSYS                                ACRPRDCT

      MCFG                                                        ACRSYS                                ACRPRDCT

      ASF!                                                           ACRSYS                                ACRPRDCT

      SLIC                                                            ACRSYS                                ACRPRDCT

      SSDT                                                          PmRef                                 CpuPm

     

     

     

    Tuesday, June 15, 2010 4:59 AM
  • "Edward Markovich" wrote in message news:cfb140fd-586a-459c-a017-d5a98154aed4...

    I'm having the same problem with Windows 7 Home Premium x64.  I had almost the same situation (running windows update).  I've run the validation diagnostic and and attaching to this post.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Please REPOST your problem in the Genuine Win 7 forum - this forum deals wit XP
     

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 15, 2010 5:37 AM
    Moderator
  • "Edward Markovich" wrote in message news:cfb140fd-586a-459c-a017-d5a98154aed4...

    I'm having the same problem with Windows 7 Home Premium x64.  I had almost the same situation (running windows update).  I've run the validation diagnostic and and attaching to this post.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

      

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Please REPOST your problem in the Genuine Win 7 forum - this forum deals wit XP
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KP686-D8T7X-HDMQ8
    Windows Product Key Hash: qqt6kUxM7yW5toc+6+PHdNdh2os=
    Windows Product ID: 55274-645-2775716-23701
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1477C77E-4140-42B9-9C7E-4CB70C119BC8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1
    Browser Data-->
    Proxy settings: hpserver:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Documents and Settings\accounts04\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.3244], Hr = 0x800b0100
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1477C77E-4140-42B9-9C7E-4CB70C119BC8}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HDMQ8</PKey><PID>55274-645-2775716-23701</PID><PIDType>1</PIDType><SID>S-1-5-21-1275210071-1364589140-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 790</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20110411000000.000000+000</Date></BIOS><HWID>02EB37FF0184E07E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65634</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
    Licensing Data-->
    N/A
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    N/A
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14821:Dell Inc|14821:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    OEM Activation 2.0 Data-->
    N/A
    Thursday, January 19, 2012 9:14 AM
  •  
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KP686-D8T7X-HDMQ8
    Windows Product Key Hash: qqt6kUxM7yW5toc+6+PHdNdh2os=
    Windows Product ID: 55274-645-2775716-23701
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
     
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
     
    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.3244], Hr = 0x800b0100
    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 790</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20110411000000.000000+000</Date></BIOS
     
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14821:Dell Inc|14821:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
     
     
    Please repost your report in your OWN NEW thread – where it can receive proper attention, and avoid confusion.
     
    Having said that, your problem is simple – Your installations of both Windows and Office are non-genuine.
    XP is based on a license Key that was never issued by MS – it was generated by a hacker’s KeyGen utility.
    Office is based on a Blocked Volume License Key.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 19, 2012 10:44 AM
    Moderator
  • Please do not resurrect old threads (this one is over 3 years old)

    If you have a Validation or Activation related issue, please create your own thread for your own particular issue.


    Darin MS
    Tuesday, January 24, 2012 8:57 PM