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my product will not work for windows xp home edition RRS feed

  • Question

  • i need a new key lost first but have cd dont want to have pay for new been ill and did  not activate in time i guess i don't kow help
    Thursday, February 22, 2007 5:33 AM

Answers

  • Amajai088,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Need some help locating or identifying your COA?  Have a look here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, February 22, 2007 5:41 AM