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COA and Product key but saying it's not valid??? RRS feed

  • Question

  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-
    Windows Product Key Hash: Bl2MWfx+QKppWAUWgjggWiT7ZgQ=
    Windows Product ID: 76487-024-5236883-22136
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2B2A6B2F-C122-4901-9135-1FD0E8203654}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2B2A6B2F-C122-4901-9135-1FD0E8203654}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FFPRM</PKey><PID>76487-024-5236883-22136</PID><PIDType>5</PIDType><SID>S-1-5-21-1004336348-492894223-1343024091</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA S1</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.20</Version><SMBIOSVersion major="2" minor="3"/><Date>20040510000000.000000+000</Date></BIOS><HWID>B0D13C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FED0:Inventec(Taipei)|A984:Semp Toshiba Informatica Ltda|A984:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, June 17, 2009 12:22 AM

Answers

  • Good Morning Tom

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. Did you purchase the Toshiba Tecra computer new or used? Did you receive all the original Toshiba Recovery Media software with the computer @ the time of purchase?  We understand the inconvenience you are currently experiencing. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Using your favorite search engine please look up the product key C6388-DTB2R-FFPRM identified from the MGA Diagnostic results. As you can tell this key receives many hits. 

        Right now, the computer has a Retail License edition of Windows XP Professional identified. The installation was done with a now-blocked License Key. Keys are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Professional using that key than authorized. 

        Tom have you ever had the computer serviced by a local business or individual? If so this may be a contributing factor.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed WGA validation. Here you may purchase an OGA Kit from Microsoft and become genuine. Next I would contact
    Toshiba Technical Support @
    (800) 457-7777.  Briefly explain your situation and request them to mail you the OEM Recovery Media for your computer. Once you receive the Recovery Medial you may contact Technical Support again for guidance as how to restore the computer.  Please keep in mind you will first need to back up any files. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity. 

    Welcome To Toshiba  

    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp

    Last I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Thank you


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 17, 2009 5:43 PM
    Wednesday, June 17, 2009 5:43 PM

All replies

  • Hello Tom,

    Thank you for posting with us.  Can you re-run the MGA Diagnostic Tool and post us the unedited results please?


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, June 17, 2009 12:28 AM
  • sorry.....




    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-C6388-DTB2R-FFPRM
    Windows Product Key Hash: Bl2MWfx+QKppWAUWgjggWiT7ZgQ=
    Windows Product ID: 76487-024-5236883-22136
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2B2A6B2F-C122-4901-9135-1FD0E8203654}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2B2A6B2F-C122-4901-9135-1FD0E8203654}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FFPRM</PKey><PID>76487-024-5236883-22136</PID><PIDType>5</PIDType><SID>S-1-5-21-1004336348-492894223-1343024091</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA S1</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.20</Version><SMBIOSVersion major="2" minor="3"/><Date>20040510000000.000000+000</Date></BIOS><HWID>B0D13C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FED0:Inventec(Taipei)|A984:Semp Toshiba Informatica Ltda|A984:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, June 17, 2009 12:29 AM
  • Your key ending in "C6388-DTB2R-FFPRM" is a publicly posted "leaked" product key. This key is a retail key, and you may use the Product Key Update Tool found at http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx to change the product key to the one found on our Certificate of Authenticity (COA) found on the side, back, or top of your computer.
    Wednesday, June 17, 2009 12:02 PM
  • Good Morning Tom

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. Did you purchase the Toshiba Tecra computer new or used? Did you receive all the original Toshiba Recovery Media software with the computer @ the time of purchase?  We understand the inconvenience you are currently experiencing. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Using your favorite search engine please look up the product key C6388-DTB2R-FFPRM identified from the MGA Diagnostic results. As you can tell this key receives many hits. 

        Right now, the computer has a Retail License edition of Windows XP Professional identified. The installation was done with a now-blocked License Key. Keys are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Professional using that key than authorized. 

        Tom have you ever had the computer serviced by a local business or individual? If so this may be a contributing factor.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed WGA validation. Here you may purchase an OGA Kit from Microsoft and become genuine. Next I would contact
    Toshiba Technical Support @
    (800) 457-7777.  Briefly explain your situation and request them to mail you the OEM Recovery Media for your computer. Once you receive the Recovery Medial you may contact Technical Support again for guidance as how to restore the computer.  Please keep in mind you will first need to back up any files. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity. 

    Welcome To Toshiba  

    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp

    Last I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Thank you


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 17, 2009 5:43 PM
    Wednesday, June 17, 2009 5:43 PM