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Windows activation error RRS feed

  • Question

  • My computer had a problem, I sent it back to HP to be fixed under the warranty, when I got it back it would no longer let me use Windows Update.  When I tried to manually do updates it says it can't pass Windows Genuine advantage.  It also now says Windows isn't activated, but when I tell it to activate it again it says a problem occurred and gives error code 0x80070426.  I ran the WGA Diagnostics tool and have pasted that information below.  Please tell me what I need to do to resolve this issue.  I am using a legal serial code, it is the copy that came straight from HP with basically all the same hardware etc.  I need this to validate.


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XXJ3X-RVVYT-W9Q7H
    Windows Product Key Hash: J2XZ5iaIINOZOWh/efrCl578atI=
    Windows Product ID: 89578-OEM-7215733-43582
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {78D6302D-2FE2-45A2-93A5-3D377C996F7A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{78D6302D-2FE2-45A2-93A5-3D377C996F7A}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W9Q7H</PKey><PID>89578-OEM-7215733-43582</PID><PIDType>8</PIDType><SID>S-1-5-21-2852438428-3463579877-2856121645</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (RU972UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3E    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071227000000.000000+000</Date></BIOS><HWID>AD313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65562</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEAJJQ2HiyeWtlqWWIeCuXUVEgkYIC83/L04gzQs65NrFb6/A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   HP      MCP51M 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC


     

    Sunday, March 22, 2009 9:31 PM

Answers

  • Hi LSGC,


      We have seen an increase in the number of "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service is part of the WGA sub-system, the process for starting and stopping services fall under Core Vista system and would normally be supported by Vista Support. But since the first indication of a problem is when Vista goes into a Non-Genuine state, I would like to find the cause.

      We categorize this issue into sub-issues, by the error message that user gets when he/she tries to restart the Service. 


     'System Error 2' and 'System Error 3' are both caused by a registry error (related to the use of a Registry Cleaner). You state you have not used a Registry Cleaner, but if 'System Error 2' and 'System Error 3' are caused by a certain Registry Errors, it's possible that the 'System Error 57346' is also, but related to something other then a Registry Cleaner.

    "4)  Scanned, program found no problems.  OneCare Safety Scan said it found 5 registry items. 1 cleaned, 4 errors, 0 skipped by user."

    Did the Safety Scan give any information about what registry errors it found (like the name of the Registry Item(s)  that has the error, what Registry Key the Registry Item is located in, the address of the Registry Key...so on)?  Maybe even (if it's not too much trouble) take a screenshot of the Safety Scan result page, save the screenshot as an image, post the image on one of the free photo hosting sites and post the image's URL in this thread?

    This could be the breakthru we've been looking for in understanding the cause of this specific type of Software Licensing service has stopped issue. 


    Thanks for your help,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 26, 2009 12:08 AM

All replies

  • Hello LSGC,

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:

    If you have access to the Start button:
    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc

    If you do not have access to the Start button:
    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc


    A) If the error message is "System Error 3, The system cannot find the path specified." then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"



    B) If you get any other error, please follow and answer the below steps and questions

    1) What was the Full error message, you received, when you attempted to restart the Service?
    2) Have you recently installed or replaced any Hardware or Software?
    3) Do you have any Registry Cleaner software installed?  (include the name and version)
    4) Do you have a Anti-Virus program that is up-to-date with all updates and signature files?
       a) If so, run a complete scan. Did it find anything?
       b) Also go to
    http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 23, 2009 9:06 PM
  • Darin Smith MS said:

    Hello LSGC,

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:

    If you have access to the Start button:
    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc

    If you do not have access to the Start button:
    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc


    A) If the error message is "System Error 3, The system cannot find the path specified." then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"



    B) If you get any other error, please follow and answer the below steps and questions

    1) What was the Full error message, you received, when you attempted to restart the Service?
    2) Have you recently installed or replaced any Hardware or Software?
    3) Do you have any Registry Cleaner software installed?  (include the name and version)
    4) Do you have a Anti-Virus program that is up-to-date with all updates and signature files?
       a) If so, run a complete scan. Did it find anything?
       b) Also go to
    http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.



    1) "The Software Licensing service could not be started.

    A system error has occurred.

    System error 57346 has occurred."

    2)  I recently sent in the laptop to HP to be fixed under the warranty.  I don't know what they replaced, but it's possible they gave me a new video card.

    3)  No registry cleaner software.

    4)  Scanned, program found no problems.  OneCare Safety Scan said it found 5 registry items. 1 cleaned, 4 errors, 0 skipped by user.

    Thank you!
    Wednesday, March 25, 2009 10:52 PM
  • Hi LSGC,


      We have seen an increase in the number of "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service is part of the WGA sub-system, the process for starting and stopping services fall under Core Vista system and would normally be supported by Vista Support. But since the first indication of a problem is when Vista goes into a Non-Genuine state, I would like to find the cause.

      We categorize this issue into sub-issues, by the error message that user gets when he/she tries to restart the Service. 


     'System Error 2' and 'System Error 3' are both caused by a registry error (related to the use of a Registry Cleaner). You state you have not used a Registry Cleaner, but if 'System Error 2' and 'System Error 3' are caused by a certain Registry Errors, it's possible that the 'System Error 57346' is also, but related to something other then a Registry Cleaner.

    "4)  Scanned, program found no problems.  OneCare Safety Scan said it found 5 registry items. 1 cleaned, 4 errors, 0 skipped by user."

    Did the Safety Scan give any information about what registry errors it found (like the name of the Registry Item(s)  that has the error, what Registry Key the Registry Item is located in, the address of the Registry Key...so on)?  Maybe even (if it's not too much trouble) take a screenshot of the Safety Scan result page, save the screenshot as an image, post the image on one of the free photo hosting sites and post the image's URL in this thread?

    This could be the breakthru we've been looking for in understanding the cause of this specific type of Software Licensing service has stopped issue. 


    Thanks for your help,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 26, 2009 12:08 AM