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Reinstalling One Care

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I recently got my computer back after it pretty much died. When I got it back, it was like brand new (meaning there was nothing on there except when comes on it when you buy a computer with vista). I recieved this laptop as a present a year ago, along with Windows Live OneCare. I obviously made a windows live id, but now I don't remember which ID I used for this computer, and whenever I log on so that I can subscribe to WLOC, there is nothing associated with the only account I can remember.

I have the physical box for the WLOC, but I can't find any way to activate my one care. Will I end up having to buy a whole new product key?

If any of this is confusing, just let me know, it's late and I'm really confused about this whole situation! haha.

Sunday, January 20, 2008 6:28 AM

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If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

Sunday, January 20, 2008 1:58 PM