Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Tune up -back up to cd/dvd RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    When I try to back up the tune up on a dvd, my computer says there is no disc in drive. please insert a blank recordable disc into the disc burner and then click ok.  I have used dvd+r and cd-r and nothing seems to work.  my computer says the drive is okay.  Help.
    Thursday, November 15, 2007 5:33 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Just to confirm - the discs that you have tried are brand new blanks, not erased RW discs, right?

    The most common reason for this would be other burner or media watch software taking ownership of your burner, causing OneCare to not be able to see the discs for writing. You can contact support for help with this:

    Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

    -steve

    Thursday, November 15, 2007 7:35 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Just to confirm - the discs that you have tried are brand new blanks, not erased RW discs, right?

    The most common reason for this would be other burner or media watch software taking ownership of your burner, causing OneCare to not be able to see the discs for writing. You can contact support for help with this:

    Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

    -steve

    Thursday, November 15, 2007 7:35 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    now when I try to get support it says I don't have a valid contract.  I paid for a full year last march.

     

    Monday, November 26, 2007 10:36 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    If the support form doesn't recognize your account, you may have signed in with an incorrect LiveID. Nevertheless, the support flow has changed since your last post and we are now at v2, so I'm moving your thread.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Wednesday, November 28, 2007 5:58 PM
    Moderator