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my comp was repaired with non genuine RRS feed

  • Question

  • The system i bought came with Windows xp professional but not with the CD itself, several months ago i took my computer to have it fixed because of some viruses and since then my copy has not been genuine and i have decided to do something about it, i want to know if i need to buy the CD or does Microsoft helps me in any way?
    Monday, March 19, 2007 2:00 AM

Answers

  • Hi Miguelitoux,

    First, lets take a look and see what the problem is first.

    Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

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    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
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    Tuesday, March 20, 2007 12:01 AM