Hi, I hope someone can help me with this problem as it's doing my head in!
I bought a Gateway ML6226b laptop in the middle of June this year.
It worked fine until about a week ago, when it informed me that the copy of Vista Home Basic installed on the system was not genuine.
Since this came to light, I have only been able to access the internet for short periods at a time (15 - 60 mins) before the laptop restarts itself.
Everytime I log in to my account on the laptop, I am prompted to enter my Home Basic Product Key.
I have done this numerous times, using the correct product key, and yet I am still unable to use my laptop.
Any suggestions please?!
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Detailed Status: 0xc004f012
Cached / Grace status: 0xc004c4a8 / 0x0
Windows Product Key: *****-*****-B8G2H-24K6X-TBR9B
Windows Product Key Hash: OzwSngs8fydNVk3/1NFaMYSMl4s=
Windows Product ID: 89572-OEM-7232241-87325
Windows Product ID Type: 8
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.000
ID: {3AAE6AC4-E137-4F75-A2C6-1635C74BF490}(1)
Is Admin: Yes
Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
WGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AAE6AC4-E137-4F75-A2C6-1635C74BF490}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TBR9B</PKey><PID>89572-OEM-7232241-87325</PID><PIDType>8</PIDType><SID>S-1-5-21-3336550809-1632545878-288475455</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>ML6226B </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.10 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070306000000.000000+000</Date></BIOS><HWID>DA333507018400DA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>
