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windows is not genuine

    Question

  • Some guy took advantage of my grandmother saying he was going to fix her computer and actually stole her validation key. It shows windows is not genuine and shuts off after an hour. Here is a copy of her diagnotic.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85487
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {65097EFE-A8A9-4AF7-BBE8-7AF0F07F43F2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{65097EFE-A8A9-4AF7-BBE8-7AF0F07F43F2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85487</PID><PIDType>1</PIDType><SID>S-1-5-21-1503656106-3481455920-2575307429</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.5</Version><SMBIOSVersion major="2" minor="5"/><Date>20070914000000.000000+000</Date></BIOS><HWID>CDE83907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7601.0000-2102013
    Installation ID: 010002788875647573926235359184164576838275195576887361
    Partial Product Key: HVTHH
    License Status: Notification
    Notification Reason: 0xC004F00F.
    Remaining Windows rearm count: 4
    Trusted time: 7/2/2014 8:18:36 PM
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:26:2014 09:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAJJTifvhxtllk/vJ7iP1ugexQRCVuTyqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   FX09   
      FACP DELL   FX09   
      HPET DELL   FX09   
      MCFG DELL   FX09   
      SLIC DELL   FX09   
      OSFR DELL   FX09   
      SSDT PmRef CpuPm

    Thursday, July 3, 2014 1:29 AM

Answers

  • Unfortunately, it appears someone installed a pirated copy of Windows 7 Enterprise on your Dell PC.  If you wish to continue using Windows 7, you can purchase Windows 7 Home Premium and perform a "clean install".  Note: I don't recommend trying to reinstall Windows Vista as that operating system has not lived up to its full potential and is fast becoming obsolete.

    Carey Frisch


    Thursday, July 3, 2014 2:48 PM
    Moderator
  • I disagree totally with Carey's evaluation of Vista - with SP2 installed, Vista is a very good operating system.

    However, his assessment of the essential problem is correct. The current installation is counterfeit - as shown by the facts that

    1) the installed Product Key is a KMS Key - only valid in corporate environments with more than 25 users.

    2) The machine was shipped from the manufacturer with Vista installed, as evidenced by its BIOS date, and the BIOS SLIC table data.

    You need to reformat and reinstall using genuine media and Key - preferably the manufacturer's Recovery media. (see the Dell website for ordering the media if you don't have them)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, July 4, 2014 8:45 PM
    Moderator

All replies

  • Unfortunately, it appears someone installed a pirated copy of Windows 7 Enterprise on your Dell PC.  If you wish to continue using Windows 7, you can purchase Windows 7 Home Premium and perform a "clean install".  Note: I don't recommend trying to reinstall Windows Vista as that operating system has not lived up to its full potential and is fast becoming obsolete.

    Carey Frisch


    Thursday, July 3, 2014 2:48 PM
    Moderator
  • I disagree totally with Carey's evaluation of Vista - with SP2 installed, Vista is a very good operating system.

    However, his assessment of the essential problem is correct. The current installation is counterfeit - as shown by the facts that

    1) the installed Product Key is a KMS Key - only valid in corporate environments with more than 25 users.

    2) The machine was shipped from the manufacturer with Vista installed, as evidenced by its BIOS date, and the BIOS SLIC table data.

    You need to reformat and reinstall using genuine media and Key - preferably the manufacturer's Recovery media. (see the Dell website for ordering the media if you don't have them)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, July 4, 2014 8:45 PM
    Moderator