Windows 7 Ultimate (64-bit) Product Key Blocked

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  For assistance with blocked product keys, please open a no-charge support incident: Microsoft WGA Support

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  Carey Frisch

  • Proposed as answer by Lookkk Thursday, September 13, 2012 6:11 PM
  • Unproposed as answer by Noel D PatonModerator Thursday, September 13, 2012 10:23 PM

  Wednesday, July 18, 2012 6:18 AM

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  Please attempt validation at www.microsoft.com/genuine/validate

  then post a new MGADiag report.

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, July 18, 2012 9:08 AM

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  Thank you, Carey. I have opened a no-charge support incident with Microsoft WGA Support.
  
  Noel, I attempted validation at the URL you provided me with, but all it did was redirect me to here: http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=en&PageName=validate. I've tried this on the both the latest version of Internet Explorer and Mozilla Firefox.

  
  Anyway, I ran the MGADiag again afterwards, and here is my new report:
  
  

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-B97DY-GMGFD-8FFK9
  Windows Product Key Hash: lFn6PJwCMJwX1tOrXrh+tvy0ZJQ=
  Windows Product ID: 00426-437-1880083-85357
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {C50EAE45-D047-4526-A3DB-B34823D3BE29}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C50EAE45-D047-4526-A3DB-B34823D3BE29}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8FFK9</PKey><PID>00426-437-1880083-85357</PID><PIDType>5</PIDType><SID>S-1-5-21-3789420334-3897275531-4029551335</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Inspiron N4110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="6"/><Date>20120209000000.000000+000</Date></BIOS><HWID>AAE93107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00170-437-188008-01-1033-7601.0000-2002012
  Installation ID: 016621454613040333828080531523576923348111623043421276
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 8FFK9
  License Status: Initial grace period
  Time remaining: 37860 minute(s) (26 day(s))
  Remaining Windows rearm count: 4
  Trusted time: 7/18/2012 11:33:09 AM

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 7:18:2012 11:30
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEAeqgkhhCs5guWXMoF3AWohS7klF7ahi5z

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL    QA09  
    FACP   DELL    QA09  
    HPET   DELL    QA09  
    BOOT     
    MCFG   DELL    QA09  
    SLIC   DELL    QA09  
    SSDT   DELL    PtidDevc
    ASF!   DELL    QA09  
    SSDT   DELL    PtidDevc
    SSDT   DELL    PtidDevc
    UEFI   DELL    QA09  
    UEFI   DELL    QA09  
    UEFI   DELL    QA09  

  Wednesday, July 18, 2012 3:35 PM
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  I was hoping that the page would produce a different response - but your machine is not yet out of grace period,  so it went for the default 'pass' option :(

  From where did you acquire this copy of Windows? It has none of the usual signs of the fake - it's not an MSDMN or Volume Key.

  It may simply be complaing about the number of times it's been activated.

  Try using Telephone activation, and speak to an operator...

  
  telephone activation (operator calls)
   Click on the Start button
  in the Search box, type
  SLUI 4
   and hit the Enter key
  follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, July 18, 2012 4:09 PM

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  you're not alone! I just had the same thing happen last night. Exact same products and I bought the upgrade FROM the Microsoft Store last May. I'll let you know what I found.

  I chatted with two different customer service reps who had no idea what I was talking about and gave me the wrong nubmers for tech support. I actually called Tech Support (once I found the right number), they sent me to Customer Service, who said to call the Microsoft Store because my license was showing being refunded. Waited for the store to open (3 hours), called, they said my license was good and active. I explained my product key was being blocked and they asked how I knew. I explained I went through the validation process and I got that message every time (that my key wasn't genuine). They transferred me to the activation department, attempted to fix the issue, and when it failed said they had no idea why my key was blocked. They told me I'd have to talk to the Order desk who could help me with this issue, unfortunately, they are only open Monday-Friday 5am-7pm Pacific time.

  So, after 5 customer reps, explaining my problem about 10 times in detail, 2 chat sessions, 4 phone calls with 3 transfers, all I have to show for it is another phone number.

  Here it is: 1-800-360-7561 (order desk) supposedly, they should be able to resolve the issue (I'm hoping it's with a replacement product key).

  • Proposed as answer by Lookkk Thursday, September 13, 2012 6:10 PM

  Saturday, July 21, 2012 5:28 PM
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  jovemako.

  Please start a new thread of your own, with your own MGADiag report.

  There are many reasons why a system may show as being non-genuine - and it's rare for two systems to show the exact same results.

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 21, 2012 5:56 PM

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  I just thought I'd update this post. I submitted a support ticket with Microsoft WGA Support, but they told me to call the Microsoft Product Activation Team for assistance in their reply. I would prefer not to call because I am no longer in the U.S. So, I decided to obtain a product key for Windows 7 Ultimate SP1 (64-bit) and use it. This worked fine and activated Windows!

  • Proposed as answer by Noel D PatonModerator Saturday, July 21, 2012 10:09 PM
  • Marked as answer by Carey FrischMVP, Moderator Wednesday, July 25, 2012 5:48 AM

  Saturday, July 21, 2012 10:04 PM
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  Thanks for the update!

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 21, 2012 10:09 PM

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  I wasn't saying my MGADiag report is the same. I was simply commenting sympathically and letting them know where I had gotten with it so they wouldn't have to go through the same speedbumps I'm hitting with getting it fixed. That's all.

  Monday, July 23, 2012 2:54 AM
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  PLease post a report in your own thread, anyhow - it owuld be interesting to see what your problem actually is, and we may be able to solve it here.

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, July 23, 2012 7:20 AM

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  You wanted to see the thread, here you go:

  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/77253523-5cec-4994-a620-bdedb5039562

  Wednesday, July 25, 2012 1:55 AM