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New Office Installation fails validation RRS feed

  • Question

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    I have a new HP Pavilion with XP Media Center. It came with Office 2003 Professional installed. My company wanted to assure that I have all the advantages of an up to date fully functional Office 2003 Professional, so they ordered a copy that came in the box. It appears to be a real version of Microsoft Office 2003 Professional. I would be happy to provide all ordering information and any numbers of interest from the Microsoft Office Professional Editino 2003 box that it came in.

    While attempting to download and install a Microsoft update / upgrade, I went through the Genuine Advantage validation process, and it failed. Below is the diagnostic.

     

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8
    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=
    Windows Product ID: 76487-OEM-2211906-00803
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 298ce1f3-cc35-41d8-b07d-63900098d97c
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.532.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>298ce1f3-cc35-41d8-b07d-63900098d97c</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-856570659-2555097394-2999647009</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (RR333EA#UUW)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.08     </Version><SMBIOSVersion major="2" minor="4"/><Date>20061106000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>E94C3AFF01846E7A</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57732</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55121</Pid><PidType>14</PidType></Product><Product GUID="{9051041D-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>73845-640-0000106-55520</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5F0B15C7AFF05DE</Val><Hash>EPu2seyJjYoB7RgQMROAj9cPTrw=</Hash><Pid>70145-751-2354833-57089</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, January 5, 2007 11:01 AM

Answers

  • Hi HelpWithOffice,

    Thank you for including your diagnostic output.  The copy of Office Professional installed on your PC was installed using a product key that is not genuine.  The product key used to install Office on your PC is a volume license key (which are used by corporation).  The VLK used to install Office on your PC has been blocked at the request of company authorized to use this product key.  This company is located in Redmond, Washington. 

    In order to pass validation with Office Professional, you will need to uninstall it.  Then reinstall it using the media and product key that came in the box with the Office Professional Edition purchased by your company.

    Once you do this, you will need to first activate Office.  You can do this during intall, or by opening one of the Office Professional applications.  After the product is activated, you can then validate your copy of Office:  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Also you asked if Office validation could be getting confused by different Office versions?  It's unlikely because we validation Office XP, Office 2003 and Office 2007 under the Office genuine validation program.  When you validate using the link above, the web page will give you a summary of all of the Office products installed and it will also show which product (if any) validate as non-genuine.

    Please let us know how things go!

    Thanks,
    Michelle

     

    Thursday, January 25, 2007 9:23 PM

All replies

  • It appears all your installed Microsoft Office programs are non-genuine (Office Status: 114 Blocked VLK 2). Your MGA log indicates a that a Volume License version was installed and that the Product Keys belong or did belong to someone else.  To resolve the issue, uninstall your Office programs and purchase "genuine" Microsoft Office programs.
    Friday, January 5, 2007 2:12 PM
  • Pardon me. But your solution doesn't match my problem. As I explained, I already have purchased Office ... twice as a matter of fact. It came with my new HP Pavilion computer. An additional copy of Office Professional Edition 2003 was purchased and installed. (I just assume the company wanted to be sure that I had everything .... I actually didn't request the additional purchase.)

    The Office software I have came in a Microsoft box and was purchased from a reputible dealer. I have the invoice. It's not pirated.

     

    Friday, January 5, 2007 2:20 PM
  • I'm wondering if the validator is getting confused somehow between the version installed by HP, that came with the computer, and the one I installed. I don't remember whether I uninstalled the one that came with the computer before installing the new one.

     

    Friday, January 5, 2007 2:35 PM
  • I would recommend uninstalling all of your existing Microsoft Office software, then reinstall Microsoft Office using the version you obtained from your company.  Afterward, visit http://www.microsoft.com/genuine and click on "Validate Office".  Please let me know if this procedure validates Office as "genuine".
    Friday, January 5, 2007 3:18 PM
  • Hi HelpWithOffice,

    Thank you for including your diagnostic output.  The copy of Office Professional installed on your PC was installed using a product key that is not genuine.  The product key used to install Office on your PC is a volume license key (which are used by corporation).  The VLK used to install Office on your PC has been blocked at the request of company authorized to use this product key.  This company is located in Redmond, Washington. 

    In order to pass validation with Office Professional, you will need to uninstall it.  Then reinstall it using the media and product key that came in the box with the Office Professional Edition purchased by your company.

    Once you do this, you will need to first activate Office.  You can do this during intall, or by opening one of the Office Professional applications.  After the product is activated, you can then validate your copy of Office:  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Also you asked if Office validation could be getting confused by different Office versions?  It's unlikely because we validation Office XP, Office 2003 and Office 2007 under the Office genuine validation program.  When you validate using the link above, the web page will give you a summary of all of the Office products installed and it will also show which product (if any) validate as non-genuine.

    Please let us know how things go!

    Thanks,
    Michelle

     

    Thursday, January 25, 2007 9:23 PM