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unable to download microsoft programs RRS feed

  • Question

  •  

    ok,, ive had my new laptop 4 months. came with windows vista

     

    for the past 2 months i havent been able to download windows updates, or use microsoft defender, and now i discover i cant download windows love messenger. i have followed all microsoft troubleshooting. does anyone else have this problem?

     

    how did you fix it

     

    all help much appreciated

     

    aaron

    Tuesday, December 11, 2007 12:00 PM

Answers

  • Hi supavixboi,

     

      Please try again using the steps below:

     

    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2536269&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    If you still are unable to download and run the Diagnostic tool, then please creat a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, December 12, 2007 11:31 PM

All replies

  •  

    Hi supeavixboi,

     

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Tuesday, December 11, 2007 9:37 PM
  • ok,, this is one of the problems,, i cant run any microsoft things

     

    this is the webpage i get when i click the link (several times, and the same page when i click all microsoft tools)

     

    also shows the message i get when i click diagnositic connection problems

     

    <img src="http://img.photobucket.com/albums/v504/supervixboy/help.jpg">

    Wednesday, December 12, 2007 8:53 AM
  • Hi supavixboi,

     

      Please try again using the steps below:

     

    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2536269&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    If you still are unable to download and run the Diagnostic tool, then please creat a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, December 12, 2007 11:31 PM