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Error: The device cannot be accessed. Please make sure Live Mesh remote desktop enhansements are installed. RRS feed

  • Question

  • I've installed mesh on a Windows XP SP3 machine that's having issues installing the virtual display driver.  For some reason, it can't seem to get it to work, even after a reboot.

    From wlcrdpsystem.exe.0.rdp.log

    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0782:CRDPENCRPCServerManager::StartRPCServer - Starting RPC endpoint encrpcpipe[000006d4]
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0681:CRDPENCRPCServerManager::RegisterServer - Registering server RDPWLC_SYSTEM_SESSION_ENDPOINT
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0209:RDPENCHLP_DumpDisplayDevices - Virtual Desktop Bounding Rectange: (0, 0, 3199 1199)
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0214:RDPENCHLP_DumpDisplayDevices - Virtual Desktop Dimensions: 3200 x 1200
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0225:RDPENCHLP_DumpDisplayDevices - Display Device 1:
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0226:RDPENCHLP_DumpDisplayDevices - -----------------
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0231:RDPENCHLP_DumpDisplayDevices -

    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0233:RDPENCHLP_DumpDisplayDevices - (*) DeviceName: \\.\DISPLAY1
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0234:RDPENCHLP_DumpDisplayDevices - (*) DeviceString:
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0237:RDPENCHLP_DumpDisplayDevices - NVIDIA GeForce 7600 GS
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0245:RDPENCHLP_DumpDisplayDevices - (*) Device is currently LOADED.
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0250:RDPENCHLP_DumpDisplayDevices - (*) Flags:
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0260:RDPENCHLP_DumpDisplayDevices - - DISPLAY_DEVICE_ATTACHED_TO_DESKTOP
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0260:RDPENCHLP_DumpDisplayDevices - - DISPLAY_DEVICE_MODESPRUNED
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0288:RDPENCHLP_DumpDisplayDevices - (*) Monitor Rectangle: (1920, 0, 3199, 1023)
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0293:RDPENCHLP_DumpDisplayDevices - (*) Monitor Dimensions: 1280 x 1024
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0300:RDPENCHLP_DumpDisplayDevices - (*) Working Area: (1920, 0, 3199, 1023)
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0225:RDPENCHLP_DumpDisplayDevices - Display Device 2:
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0226:RDPENCHLP_DumpDisplayDevices - -----------------
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0231:RDPENCHLP_DumpDisplayDevices -

    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0233:RDPENCHLP_DumpDisplayDevices - (*) DeviceName: \\.\DISPLAYV1
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0234:RDPENCHLP_DumpDisplayDevices - (*) DeviceString:
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0237:RDPENCHLP_DumpDisplayDevices - Live Mesh Remote Desktop Mirror Driver
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0250:RDPENCHLP_DumpDisplayDevices - (*) Flags:
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0260:RDPENCHLP_DumpDisplayDevices - - DISPLAY_DEVICE_MIRRORING_DRIVER
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0225:RDPENCHLP_DumpDisplayDevices - Display Device 3:
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0226:RDPENCHLP_DumpDisplayDevices - -----------------
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0231:RDPENCHLP_DumpDisplayDevices -

    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0233:RDPENCHLP_DumpDisplayDevices - (*) DeviceName: \\.\DISPLAY2
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0234:RDPENCHLP_DumpDisplayDevices - (*) DeviceString:
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0237:RDPENCHLP_DumpDisplayDevices - Live Mesh Remote Desktop Curtain Driver
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0225:RDPENCHLP_DumpDisplayDevices - Display Device 4:
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0226:RDPENCHLP_DumpDisplayDevices - -----------------
    2008-09-30 07:05:22.890 PID:0x6d4 TID:0x6dc L:0231:RDPENCHLP_DumpDisplayDevices -

    2008-09-30 07:05:22.906 PID:0x6d4 TID:0x6dc L:0233:RDPENCHLP_DumpDisplayDevices - (*) DeviceName: \\.\DISPLAYV2
    2008-09-30 07:05:22.906 PID:0x6d4 TID:0x6dc L:0234:RDPENCHLP_DumpDisplayDevices - (*) DeviceString:
    2008-09-30 07:05:22.906 PID:0x6d4 TID:0x6dc L:0237:RDPENCHLP_DumpDisplayDevices - UltraMon Display Mirror Driver
    2008-09-30 07:05:22.906 PID:0x6d4 TID:0x6dc L:0250:RDPENCHLP_DumpDisplayDevices - (*) Flags:
    2008-09-30 07:05:22.906 PID:0x6d4 TID:0x6dc L:0260:RDPENCHLP_DumpDisplayDevices - - DISPLAY_DEVICE_MIRRORING_DRIVER
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0225:RDPENCHLP_DumpDisplayDevices - Display Device 5:
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0226:RDPENCHLP_DumpDisplayDevices - -----------------
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0231:RDPENCHLP_DumpDisplayDevices -

    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0233:RDPENCHLP_DumpDisplayDevices - (*) DeviceName: \\.\DISPLAY3
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0234:RDPENCHLP_DumpDisplayDevices - (*) DeviceString:
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0237:RDPENCHLP_DumpDisplayDevices - NVIDIA GeForce 7600 GS
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0245:RDPENCHLP_DumpDisplayDevices - (*) Device is currently LOADED.
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0250:RDPENCHLP_DumpDisplayDevices - (*) Flags:
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0260:RDPENCHLP_DumpDisplayDevices - - DISPLAY_DEVICE_ATTACHED_TO_DESKTOP
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0260:RDPENCHLP_DumpDisplayDevices - - DISPLAY_DEVICE_PRIMARY_DEVICE
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0260:RDPENCHLP_DumpDisplayDevices - - DISPLAY_DEVICE_MODESPRUNED
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0280:RDPENCHLP_DumpDisplayDevices - (*) This is the PRIMARY monitor.
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0288:RDPENCHLP_DumpDisplayDevices - (*) Monitor Rectangle: (0, 0, 1919, 1199)
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0293:RDPENCHLP_DumpDisplayDevices - (*) Monitor Dimensions: 1920 x 1200
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0300:RDPENCHLP_DumpDisplayDevices - (*) Working Area: (0, 0, 1919, 1199)
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0225:RDPENCHLP_DumpDisplayDevices - Display Device 6:
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0226:RDPENCHLP_DumpDisplayDevices - -----------------
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0231:RDPENCHLP_DumpDisplayDevices -

    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0233:RDPENCHLP_DumpDisplayDevices - (*) DeviceName: \\.\DISPLAYV3
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0234:RDPENCHLP_DumpDisplayDevices - (*) DeviceString:
    2008-09-30 07:05:23.062 PID:0x6d4 TID:0x6dc L:0237:RDPENCHLP_DumpDisplayDevices - NetMeeting driver
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0250:RDPENCHLP_DumpDisplayDevices - (*) Flags:
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0260:RDPENCHLP_DumpDisplayDevices - - DISPLAY_DEVICE_MIRRORING_DRIVER
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0225:RDPENCHLP_DumpDisplayDevices - Display Device 7:
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0226:RDPENCHLP_DumpDisplayDevices - -----------------
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0231:RDPENCHLP_DumpDisplayDevices -

    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0233:RDPENCHLP_DumpDisplayDevices - (*) DeviceName: \\.\DISPLAYV4
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0234:RDPENCHLP_DumpDisplayDevices - (*) DeviceString:
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0237:RDPENCHLP_DumpDisplayDevices - RDPDD Chained DD
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0250:RDPENCHLP_DumpDisplayDevices - (*) Flags:
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0260:RDPENCHLP_DumpDisplayDevices - - DISPLAY_DEVICE_MIRRORING_DRIVER
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:1081:CRDPBaseCurtain::IsCurtainEnabled - enable key doesn't exist
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x704 L:1272:CRDPVirtualCurtain::AttachThreadToCurrentDesktop - CRDPVirtualCurtain::AttachThreadToCurrentDesktop
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x704 L:0685:CRDPVirtualCurtain::ShowCurtainMessageWorker - Failed to get devmode for device
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:0223:CRDPENCWin32DesktopProxy::Initialize - Failed to load DWMAPI 126
    2008-09-30 07:05:23.078 PID:0x6d4 TID:0x6dc L:1277:CDriverManager::LoadConfiguration - Failed to open registry key SOFTWARE\Microsoft\Live Mesh\Remote Desktop\Configuration
    2008-09-30 07:05:23.093 PID:0x6d4 TID:0x708 L:1081:CRDPBaseCurtain::IsCurtainEnabled - enable key doesn't exist
    2008-09-30 07:05:23.093 PID:0x6d4 TID:0x708 L:1912:CRDPENCWin32DesktopProxy::CheckDesktopResChange - Resolution changed
    2008-09-30 07:05:23.093 PID:0x6d4 TID:0x708 L:1253:CRDPENCWin32DesktopProxy::DskProxyThreadProc - Desktop res change detected
    2008-09-30 07:05:23.093 PID:0x6d4 TID:0x708 L:2291:CRDPENCWin32DesktopProxy::OnDisplayChangeEvent - OnDisplayChangeEvent
    2008-09-30 07:05:23.093 PID:0x6d4 TID:0x708 L:1081:CRDPBaseCurtain::IsCurtainEnabled - enable key doesn't exist
    2008-09-30 07:05:23.125 PID:0x6d4 TID:0x6dc L:1009:CRDPENCScreenMgr::ChangeDesktopSettings - Changing desktop settings to 3200 x 1200 at 24 bpp
    2008-09-30 07:05:23.125 PID:0x6d4 TID:0x708 L:1081:CRDPBaseCurtain::IsCurtainEnabled - enable key doesn't exist
    2008-09-30 07:05:23.125 PID:0x6d4 TID:0x708 L:2326:CRDPENCWin32DesktopProxy::OnDisableCurtain - OnDisableCurtain
    2008-09-30 07:05:23.125 PID:0x6d4 TID:0x708 L:1081:CRDPBaseCurtain::IsCurtainEnabled - enable key doesn't exist
    2008-09-30 07:05:23.125 PID:0x6d4 TID:0x708 L:2326:CRDPENCWin32DesktopProxy::OnDisableCurtain - OnDisableCurtain
    2008-09-30 07:05:23.125 PID:0x6d4 TID:0x6f8 L:0296:CRDPENCRPCServer::RemoteClose - RemotePipeClosed
    2008-09-30 07:05:23.125 PID:0x6d4 TID:0x6dc L:0707:CRDPENCRPCServerManager::UnregisterServer - Unregistering server RDPWLC_SYSTEM_SESSION_ENDPOINT
    2008-09-30 07:05:23.125 PID:0x6d4 TID:0x6fc L:1851:CTSThread::internalThreadMsgLoop - Thread: 0x6fc bailing out because of defered quit
    2008-09-30 07:05:23.125 PID:0x6d4 TID:0x6fc L:1513:CTSThread::ThreadWaitForMultipleObjects - internalThreadWaitForMultipleObjects failed
    2008-09-30 07:05:23.140 PID:0x6d4 TID:0x708 L:1573:CRDPENCWin32DesktopProxy::DriverEscapeInternal - Failed to create the driver DC 1801
    2008-09-30 07:05:23.140 PID:0x6d4 TID:0x6dc L:1198:CDriverManager::SendToDD - Driver escapefailed 0x80070709
    2008-09-30 07:05:23.140 PID:0x6d4 TID:0x6dc L:1044:CDriverManager::SendWindowTrackingState - SendToDD (TS_RDPENC_FN_WNDTRK) failed! hr[0x83452029]
    2008-09-30 07:05:23.140 PID:0x6d4 TID:0x6dc L:0956:CDriverManager::UnloadDriver - Failed to disable the window tracker on uload hr[0x83452029]



    Acording to the error code 0x80070709 : "The printer name is invalid", I'm guessing it's trying to attach to an invalid video driver?
    Tuesday, September 30, 2008 8:20 AM

Answers

  • Hi Gabe,

    Would you mind opening a bug in Connect for us on this and attaching your logs (instructions are in an Announcement at the top of the forums)?  This will allow us to take a closer look.

    Thanks,

    Ben.
    Tuesday, September 30, 2008 3:59 PM