Error: 0xC004D401, The security processor reported a system file mismatch error. No control panel etc

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  "GavinJ76" wrote in message news:e6b6d6e5-dede-4207-bd8e-95abdbd1b814...

  Starterd my computer this morning to the error

  Error: 0xC004D401, The security processor reported a system file mismatch error

  I've read a few posts on here and have pasted my MS Genuine advantage Tool output below. But its stating my windows isn't even genuine where it is.

  In the LICENSING tab i also have " c:\windows\system32\slmgr.vbs(1634, 5) (null): 0xc004D401

  Also i can't open control panel.

  Yesterday i installed a new canon printer and assosciated software and also updated a file backup program from my ISP (Virgin Media UK)

  Thanks for any assistance

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004d401
  Windows Product Key: *****-*****-8CG9V-HCP7K-3FCYC
  Windows Product Key Hash: ayqRbRgwoALGQye834o+4Hf4irk=
  Windows Product ID: 89583-OEM-7359675-19894
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {C2D0C0E8-EABB-4356-A867-E356485215D1}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000009
  Build lab: 6001.vistasp1_gdr.090805-0102
  TTS Error: M:20110407073249778-
  Validation Diagnostic:
  Resolution Status: N/A

  
  

  
  

  Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

   

  1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

   

   

   

  2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.

   

   

   

    Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.

   

  NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).

   

   

   

    In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.

   

   

   

     Below I have provided a number of steps to help you identify the program that is causing the tamper:
   
    First, go to http://support.microsoft..com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
   
    Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20110407073249778- This is the Tamper Time Stamp and it breaks down like this:

   

      (year)  (month) (day) (time in 24format) (millisecond)
  M:2011      04      07           0732                   49778    -
   

   

  Now that you know the time of the tamper, you can now try to connect that time with a program.

   

  1)    Login to Vista and select the option that launches an Internet Browser

   

  2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

   

  3)    When asked if you want to Open or Save this file, select Open

   

  4)     In the left hand panel, click Reliability Monitor

   

  5)    Click on the “System Stability Chart” above the date 7th April 

   

  6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 7th April "

   

  7)    Look for any program that shows "Application Install" in the 'Activity' column.

   

  8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 4-6 April  (or around the date the issue first occurred)

   

    This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.

   

   

   

  Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029

   

  Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

   

  PC Safety:

   

  http://www..microsoft.com/protect/support/default.mspx

   

  http://onecare.live.com/site/en-us/center/whatsnew.htm

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Thursday, April 7, 2011 11:02 PM

  Thursday, April 7, 2011 9:02 AM

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  Thanks.

  I ran the program but other than my Printer drivers theres no actual applications installed for the last few week all the way back to a Java update.

  So i decided to uninstall my ISP's file backup software i'd updated yesterday, which seemed to cure it as my pc booted ok. BUT, then i reran MS Genuine Advantage Diagnostic which now shows my windows as Genuine (i thought - great success) but as it finished the little window popped up with the error i had in the first place and once again can't access Control Panel and am guessing other thing will be restricted again too.

  I've attached below the Genuine advantage output from before i got the popup then below it another one from after the popup. I seem to get the popup every time i run it, and now its showing invalid license again.

  I'm gonna try a couple of reboots then i'll run the Windows Live Safety Scan for Windows Vista’ , but if theres any more advice inbetween that'd be great. thanks.

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-8CG9V-HCP7K-3FCYC
  Windows Product Key Hash: ayqRbRgwoALGQye834o+4Hf4irk=
  Windows Product ID: 89583-OEM-7359675-19894
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {C2D0C0E8-EABB-4356-A867-E356485215D1}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000009
  Build lab: 6001.vistasp1_gdr.090805-0102
  TTS Error: M:20110407073249778-
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Enterprise 2007 - 103 Blocked VLK
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C2D0C0E8-EABB-4356-A867-E356485215D1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3FCYC</PKey><PID>89583-OEM-7359675-19894</PID><PIDType>3</PIDType><SID>S-1-5-21-1970607971-1788443172-2966423040</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060818000000.000000+000</Date></BIOS><HWID>09303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65131</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: U1BMRwEAAAAAAQAACAAAAJcHAAAAAAAAWmICAAAAAAD4nIud7fTLARhy9171jCizkdIEkQaJZ656iibvMRqKeOXQMkgLIcD1q2HxtXYL5GGSj2MmauYLcyd7IPmIgITKmLNv1wD2WLZCJZ6fVkuSYCt0DHJAomPn4DkkCd2V0+w0qMw9NW1lJIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsOgBe4wEVRYcHWzat6M07q88GxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

  Windows Activation Technologies-->
  N/A

  HWID Data-->
  HWID Hash Current: PAAAAAIABgABAAEAAgABAAAAAgABAAEAJJQqSxYg1dA2noaC9H3s2C73vCBg9R5aje/y9PZXaLWsViqF

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   IntelR  AWRDACPI
    FACP   IntelR  AWRDACPI
    MCFG   IntelR  AWRDACPI
    SSDT   PmRef  Cpu0Ist
    SSDT   PmRef  Cpu0Ist

  [b]--------------------------------------------------------------------------------------------------------------------------------------------

  2nd Copy after popup :-[/b]

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004d401
  Windows Product Key: *****-*****-8CG9V-HCP7K-3FCYC
  Windows Product Key Hash: ayqRbRgwoALGQye834o+4Hf4irk=
  Windows Product ID: 89583-OEM-7359675-19894
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {C2D0C0E8-EABB-4356-A867-E356485215D1}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000009
  Build lab: 6001.vistasp1_gdr.090805-0102
  TTS Error: M:20110407132647300-
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Enterprise 2007 - 103 Blocked VLK
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C2D0C0E8-EABB-4356-A867-E356485215D1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3FCYC</PKey><PID>89583-OEM-7359675-19894</PID><PIDType>3</PIDType><SID>S-1-5-21-1970607971-1788443172-2966423040</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060818000000.000000+000</Date></BIOS><HWID>09303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65131</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 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

  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

  Windows Activation Technologies-->
  N/A

  HWID Data-->
  HWID Hash Current: PAAAAAIABgABAAEAAgABAAAAAgABAAEAJJQqSxYg1dA2noaC9H3s2C73vCBg9R5aje/y9PZXaLWsViqF

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   IntelR  AWRDACPI
    FACP   IntelR  AWRDACPI
    MCFG   IntelR  AWRDACPI
    SSDT   PmRef  Cpu0Ist
    SSDT   PmRef  Cpu0Ist

  
  
  

  Thursday, April 7, 2011 12:37 PM
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  "GavinJ76" wrote in message news:da40418c-8a46-4dba-978d-01246c9538c9...

  Thanks.

  I ran the program but other than my Printer drivers theres no actual applications installed for the last few week all the way back to a Java update.

  So i decided to uninstall my ISP's file backup software i'd updated yesterday, which seemed to cure it as my pc booted ok. BUT, then i reran MS Genuine Advantage Diagnostic which now shows my windows as Genuine (i thought - great success) but as it finished the little window popped up with the error i had in the first place and once again can't access Control Panel and am guessing other thing will be restricted again too.

  I've attached below the Genuine advantage output from before i got the popup then below it another one from after the popup. I seem to get the popup every time i run it, and now its showing invalid license again.

  I'm gonna try a couple of reboots then i'll run the Windows Live Safety Scan for Windows Vista’ , but if theres any more advice inbetween that'd be great. thanks.

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-8CG9V-HCP7K-3FCYC
  Windows Product Key Hash: ayqRbRgwoALGQye834o+4Hf4irk=
  Windows Product ID: 89583-OEM-7359675-19894
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {C2D0C0E8-EABB-4356-A867-E356485215D1}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000009
  Build lab: 6001.vistasp1_gdr.090805-0102
  TTS Error: M:20110407073249778-
  
  
  

  
  

  Nothing significant has changed in the report.

  What Anti-Virus is currently installed - and what AV has EVER been installed, on this PC?

   

  
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  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, April 7, 2011 6:26 PM

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  I've used Avast for the past 3 or 4 years with no problems and norton before that.

  i did have Vista Antivirus 2011 popup a month or so ago but cleaned it up with MalwareBytes.

  It seems it may not have totally gone as during the MS online scan its reared its ugly head again so guessing the infected file was still on my system and with the AV loading it into memory to scan has triggered it off again.

  Its still running (95 % 6 hours in :-/ ), but has found 36 items with 10 different infections, so gonna leave that to finish hoping it cleans it up and may well run malwarebytes again once its rebooted in safemode.

  Fingers Crossed.

  Thanks a lot for your input, i'll keep you informed of any updates.

  Thursday, April 7, 2011 7:32 PM
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  "GavinJ76" wrote in message news:eb3900df-72d3-44a7-8b30-b91a6637c61a...

  I've used Avast for the past 3 or 4 years with no problems and norton before that.

  i did have Vista Antivirus 2011 popup a month or so ago but cleaned it up with MalwareBytes.

  It seems it may not have totally gone as during the MS online scan its reared its ugly head again so guessing the infected file was still on my system and with the AV loading it into memory to scan has triggered it off again.

  Its still running (95 % 6 hours in :-/ ), but has found 36 items with 10 different infections, so gonna leave that to finish hoping it cleans it up and may well run malwarebytes again once its rebooted in safemode.

  Fingers Crossed.

  Thanks a lot for your input, i'll keep you informed of any updates.

  
  

  Norton? ooops! <eg>

  Norton has a very bad rep in may respects (as well as from personal experience) - you MUST make sure that you've got rid of all its residuals by running the Norton Removal Tools (google for details).

  Avast is good - but nothing is perfect.

  I'd try running an MBAM Full System scan - with Avast still running - so that all files get fully scanned by both MBAM and Avast. (Avast may skip some 'known' files in its full scan) - see if that finds anything.

   

  
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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, April 7, 2011 7:49 PM

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  I am receiving the same error and here is my output from the Genuine Advantage Tool - I have a legit copy of Windows and it's showing that it's not!

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004d401
  Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
  Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
  Windows Product ID: 89583-OEM-7332157-00061
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {2F987118-C797-4A7D-9EF9-581D04B13563}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000009
  Build lab: 6001.vistasp1_gdr.090805-0102
  TTS Error: M:20110508223142438-
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Users\Raj\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{2F987118-C797-4A7D-9EF9-581D04B13563}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3967368811-377161861-3790401714</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20081029000000.000000+000</Date></BIOS><HWID>89303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5027E2887E1DF0E</Val><Hash>0qyofQXK2D9SvymhVvzeJjJ74JI=</Hash><Pid>81602-903-9512452-68736</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
  
  Spsys.log Content: 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
  
  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEA6GGK9Y5a4sXyoKQj8vRE2HwVgncE/qxWKoU=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            HPQOEM        SLIC-MPC
    FACP            HPQOEM        SLIC-MPC
    HPET            HPQOEM        SLIC-MPC
    BOOT            HPQOEM        SLIC-MPC
    MCFG            HPQOEM        SLIC-MPC
    ASF!            HPQOEM        SLIC-MPC
    SLIC            HPQOEM        SLIC-MPC
    SSDT            PmRef        CpuPm
  
  
  
  

  Monday, May 9, 2011 2:57 AM
• 

  

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  "rajeesingh" wrote in message news:6b131df0-0c46-4188-8e2f-abdd9a13f5da...

  I am receiving the same error and here is my output from the Genuine Advantage Tool - I have a legit copy of Windows and it's showing that it's not!

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004d401
  Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
  Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
  Windows Product ID: 89583-OEM-7332157-00061
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  
  
  

  Please start a NEW thread with your report - this avoids confusion for all.
  

   

  
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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, May 9, 2011 7:20 AM

  Moderator