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Unable to configure back up or add to one care circle

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NOTE: This is a combined thread. Mutliple individual threads have been merged into a single discussion.

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Hi,

I am running windows Vista...

...and I keep getting this message when trying to back up "OneCare is initializing, try back later" I have uninstalled (using uninstall tool from web site) and reinstalled the program but get the same message. Also I am unable to add a PCs to my OneCare circle. Any helpful advise would be appreciatrd.

Kevin
- Moved by Stephen BootsMVP, Moderator Wednesday, July 21, 2010 1:08 PM backup (From:Windows Live OneCare Install and Activate)
- Edited by Stephen BootsMVP, Moderator Thursday, July 22, 2010 1:14 PM added note
Wednesday, July 21, 2010 4:40 AM

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Hi, Kevin.

There have been a few reports of this issue in the past few days and I'm wondering if there is any relationship to the problems that began on the 11th of July for some users.

If a reinstall didn't resolve it, then I suggest opening a Support case for help:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

However, I would personally use the opportunity to seek a different backup solution right now since OneCare is at End of Life.

See this post for End of Life information for Windows Live OneCare - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9

You can uninstall OneCare http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/732e6371-2e71-479a-8cd6-b189941ed4fb, use the cleanup tool: http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/, and then download and install the free Microsoft Security essentials for malware protection - http://www.microsoft.com/security_essentials/resources.aspx - or you can wait until your subscription expires, which will be by the end of 2010 at the latest.

If you used OneCare for backups, you'll still be able to restore from old backups if you use the OneCare Restore tool - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57, but you'll need to seek an alternative backup solution.

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, July 21, 2010 1:07 PM
Wednesday, July 21, 2010 1:07 PM

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While trying to configure back up after recent restore I keep getting error message of One care initilizing try again later. Rest of One care seems to be OK but this I cannot iron out. Tried reboot etc. and still no luck?
- Merged by Stephen BootsMVP, Moderator Thursday, July 22, 2010 1:11 PM merging same issue
Sunday, July 18, 2010 3:53 PM
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If you performed a System Restore wait a day or two then try to configure backup. If the issue persists you can contact support for help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

Jim
Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Monday, July 19, 2010 6:18 PM
- Unmarked as answer by Motdog81 Wednesday, July 21, 2010 2:48 AM
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, July 21, 2010 1:11 PM
Sunday, July 18, 2010 10:13 PM

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I have Windows Live OneCare installed, and everything seems to be working except Backup and Restore. My Windows Live OneCare icon is yellow and when I click it, the Windows Live OneCare opens with a button labeled "Configure backup". When I click the "Configure backup" button, I get a message "Backup Cannot Start. OneCare is initializing. Please try again later." The only option is a "Close" button. This message has been popping up for about a week now -- even after the computer has been turned on for a few hours.

How can I get OneCare initialized so I can configure my backup and start backing my stuff up?

Thanks. Bill
- Moved by Stephen BootsMVP, Moderator Tuesday, July 20, 2010 7:06 PM backup (From:Windows Live OneCare General)
- Merged by Stephen BootsMVP, Moderator Thursday, July 22, 2010 1:10 PM Combining threads for same issue
Tuesday, July 20, 2010 6:02 PM
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personally, I'd skip the backup and start looking for an alternative backup solution since OneCare is at end of life.

http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9

However, if you want to try to resolve this and configure backup, I recommend contacting support.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, July 20, 2010 7:05 PM
Tuesday, July 20, 2010 7:05 PM

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Steve,

Thanks for the response. Didn't realize OneCare was near end of life. How long will it be useful? Will there be a replacement? What is recommended?

Thanks. Bill

Tuesday, July 20, 2010 7:31 PM
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ITS BEEN 2 DAYS AND IT STILL GIVES SAME MESSAGE

Wednesday, July 21, 2010 2:47 AM
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Then you should contact support for help.

Jim
Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials

Wednesday, July 21, 2010 3:52 AM

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Hi, Kevin.

There have been a few reports of this issue in the past few days and I'm wondering if there is any relationship to the problems that began on the 11th of July for some users.

If a reinstall didn't resolve it, then I suggest opening a Support case for help:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

However, I would personally use the opportunity to seek a different backup solution right now since OneCare is at End of Life.

See this post for End of Life information for Windows Live OneCare - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9

You can uninstall OneCare http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/732e6371-2e71-479a-8cd6-b189941ed4fb, use the cleanup tool: http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/, and then download and install the free Microsoft Security essentials for malware protection - http://www.microsoft.com/security_essentials/resources.aspx - or you can wait until your subscription expires, which will be by the end of 2010 at the latest.

If you used OneCare for backups, you'll still be able to restore from old backups if you use the OneCare Restore tool - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57, but you'll need to seek an alternative backup solution.

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, July 21, 2010 1:07 PM
Wednesday, July 21, 2010 1:07 PM

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Sorry, the last questions was incorrect- when I try to back up files using one care, it says back up is initiallizing- please try again later

It continues to say this.
- Moved by JimR1Moderator Thursday, July 22, 2010 3:44 AM (From:Windows Live OneCare General)
- Merged by Stephen BootsMVP, Moderator Thursday, July 22, 2010 1:12 PM same issue
Wednesday, July 21, 2010 10:26 PM
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I suggest contacting support for help with this. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

Jim
Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials

Thursday, July 22, 2010 4:02 AM

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I've just merged multiple threads into a single discussion. I also deleted some replies to remove duplication.

I'm contacting Microsoft about this issue as it does appear that more than a few people are having the problem - it seems like an account/back end issue at this point.

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

Thursday, July 22, 2010 1:18 PM

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Unable to configure back up or add to one care circle

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