locked
Bad License Warning RRS feed

  • Question

  • My daughter bought a netbook last summer. It was reconditioned. She had set up two administrative users, one for her and one for me. When she logged into her priamry user the other day, it gave her a warning and a box to select that took her to a website claiming to be Microsoft. The website said she had a bad license and she would have to pay $60 for a year or $80 for a lifetime license. It locked out all of her files and records. She can still log on to the other user, though. From the other user, her fil;es and documents are blocked. SHe is on exchange to France and ALL of her photos and documents are currently unavailable. When we ran the WGA diagnostics, this is what came up. Can you help?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-36J2P-HT3T3-QPMFB
    Windows Product Key Hash: +NNF346DA3Rr/gGjXZtwAv8AQuM=
    Windows Product ID: 76477-OEM-2111907-00100
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {636211EB-4A87-4739-ABDC-73BD5737B0E2}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{636211EB-4A87-4739-ABDC-73BD5737B0E2}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QPMFB</PKey><PID>76477-OEM-2111907-00100</PID><PIDType>2</PIDType><SID>S-1-5-21-2675621000-518084452-1185075881</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOA150</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3309</Version><SMBIOSVersion major="2" minor="4"/><Date>20081006000000.000000+000</Date><SLPBIOS>AcerSystem ,AcerSystem </SLPBIOS></BIOS><HWID>D4C205900184C065</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Acer Incorporated</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AFC73CA67C55F1E</Val><Hash>Olu9ryUDDrFWiFGiWEw9vERj0LE=</Hash><Pid>81602-911-0412993-68317</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E810:Acer Incorporated
    Marker string from OEMBIOS.DAT: AcerSystem ,AcerSystem

    OEM Activation 2.0 Data-->
    N/A
    Wednesday, December 16, 2009 7:19 PM

Answers

  • Hello cassaday1,

      That message doesn't sound right, and if one account shows Non-Genuine, they all should.

      First, go to http://microsoft.com/genuine/diag and click the 'Start Diagnostic' button. This page will check for known issues as well as confirm Windows was set correctly to allow Validation.

      Once the page shows all green check marks, click the 'Validate Windows' button. From first glance at your Diagnostic Report, your Windows does look Genuine, but the Validate Windows button will confirm it or not. 

      If it still get that suspicious Non-Genuine message, run a new MGADiag Report and post it. A screenshot of the message would also be helpful, if possible.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, December 16, 2009 7:28 PM
    • Marked as answer by Darin Smith MS Friday, December 18, 2009 8:49 PM
    Wednesday, December 16, 2009 7:28 PM

All replies

  • Hello cassaday1,

      That message doesn't sound right, and if one account shows Non-Genuine, they all should.

      First, go to http://microsoft.com/genuine/diag and click the 'Start Diagnostic' button. This page will check for known issues as well as confirm Windows was set correctly to allow Validation.

      Once the page shows all green check marks, click the 'Validate Windows' button. From first glance at your Diagnostic Report, your Windows does look Genuine, but the Validate Windows button will confirm it or not. 

      If it still get that suspicious Non-Genuine message, run a new MGADiag Report and post it. A screenshot of the message would also be helpful, if possible.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, December 16, 2009 7:28 PM
    • Marked as answer by Darin Smith MS Friday, December 18, 2009 8:49 PM
    Wednesday, December 16, 2009 7:28 PM
  • Hello cassaday1,

    See "ransomware" in wikipedia for an explanation. 
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, December 17, 2009 1:39 AM