Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
WLOC stops responding when opened RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    WLOC stops responding when opened. Tried running with .NET Framework 2.0 only, that didn't fix it. Laptop is a .NET development environmant requiring .NET Framework 1.1. Tried reinstalling both .NET Framework(s) and WLOC, that also didn't fix it. Not running any other antivirus or antispyware programs. OS is XP SP2.

    Tuesday, April 15, 2008 3:20 AM

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    When you say 'stops responding,' do you mean that it is in green status, but you can't open the interface?

    Having .Net Framework 1.1 should not be an issue, but if .Net 2.0 is broken, the problem you are encountering, will happen.

    To repair .Net Framework 2.0 on XP:

    Open Control Panel

    Select Add or Remove Programs

    Locate Microsoft .Net Framework 2.0

    Select the entry and when the installer launches, select Repair.

    Reboot when it completes.

     

    Alternatively, see this KB article:

    http://support.microsoft.com/kb/306160

     

    To remove a corrupt .Net Framework install, use this tool:

    http://astebner.sts.winisp.net/Tools/dotnetfx_cleanup_tool.zip

     

    The download of .Net Framework 2.0 can be found here:

    http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

     

    To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:

    http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

     

    If the above does not resolve the problem with OneCare, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Tuesday, April 15, 2008 3:49 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    "Stops responding" refers to moving the mouse cursor over the WLOC taskbar icon, whatever color (including green) and right clicking then selecting "Open Windows Live OneCare" and left clicking. The "Monthly Report" screen opens up, but the hourglass remains making it so that I cannot click the available links (indicating the application has hung). I then click the red 'X' at the top right of the Monthly Report screen, and a dialog box opens stating the program has become unresponsive. I click 'End Now' and another dialog box opens stating 'You chose to end the nonresponsive program, WinSSUI.exe'. The Event Log shows Category (101) EventID 1002 'Hanging application WinSSUI.exe, version 2.0.2500.22, hang module hungapp, version 0.0.0.0, hang address 0x00000000.'

     

    I have reinstalled .NET Framework(s) 1.1 and 2.0 and WLOC, also running the 'cleanup' utilities for both the .NET Framework(s) and WLOC.

     

    I have an open support ticket with the WLOC support team.

     

    Thank you,

    Wednesday, April 16, 2008 2:44 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Please let us know how it goes with support.

    -steve

     

    Wednesday, April 16, 2008 9:12 PM
    Moderator