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Manual Windows Update failed with following msg "the following updates were not installed" RRS feed

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    Hello,

    We are trying to manually run some Security Windows Updates on Windows 2012 r2 and they failed with the following message "the following updates were not installed"

    Checking Windows Update log we can see the following errors:

      892 9dc Misc ===========  Logging initialized (build: 7.9.9600.19670, tz: -0500)  ===========
      892 9dc Misc   = Process: C:\Windows\system32\svchost.exe
      892 9dc Misc   = Module: c:\windows\system32\wuaueng.dll
      892 9dc Service *************
      892 9dc Service ** START **  Service: Service startup
      892 9dc Service *********
      892 9dc IdleTmr Non-AoAc machine.  Aoac operations will be ignored.
      892 9dc Agent   * WU client version 7.9.9600.19670
      892 9dc Agent WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
      892 9dc Agent   * Base directory: C:\Windows\SoftwareDistribution
      892 9dc Agent   * Access type: No proxy
      892 9dc Service UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
      892 9dc Service UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
      892 9dc Agent   * Network state: Connected
      892 9dc Service UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
      892 9dc Service UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
      892 fa0 Agent ***********  Agent: Initializing global settings cache  ***********
      892 fa0 Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
      892 9dc Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
      892 fa0 Agent   * WSUS server: <NULL>
      892 fa0 Agent   * WSUS status server: <NULL>
      892 fa0 Agent   * Target group: (Unassigned Computers)
      892 fa0 Agent   * Windows Update access disabled: No
      892 9dc WuTask WuTaskManager delay initialize completed successfully..
      892 9dc AU     Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2020-10-27 00:25:49, not idle-only, not network-only
      892 9dc AU     Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2020-10-27 00:25:45, not idle-only, not network-only
      892 9dc Report CWERReporter::Init succeeded
      892 9dc Agent ***********  Agent: Initializing Windows Update Agent  ***********
      892 9dc DnldMgr Download manager restoring 0 downloads
      892 9dc AU ###########  AU: Initializing Automatic Updates  ###########
      892 9dc AU AIR Mode is disabled
      892 9dc AU   # AU disabled through User preference
      892 9dc AU   # Will interact with non-admins (Non-admins are elevated (User preference))
      892 9dc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
      892 9dc AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
      892 9dc AU AU finished delayed initialization
      892 d20 DnldMgr Asking handlers to reconcile their sandboxes
      892 fa0 Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
      892 fa0 Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
      892 fa0 WuTask WUTaskHandler successfully started the task.
      892 9dc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
      892 9dc WuTask WUTaskManager received event to unregister task.
      892 660 WuTask WUTaskHandler successfully started the task.
      892 9dc WuTask WUTaskManager received event to unregister task.
      3212 878 Misc ===========  Logging initialized (build: 7.9.9600.17415, tz: -0500)  ===========
      3212 878 Misc   = Process: C:\Windows\system32\wusa.exe
      3212 878 Misc   = Module: C:\Windows\System32\wuapi.dll
      3212 878 COMAPI -----------  COMAPI: IUpdateServiceManager::AddScanPackageService  -----------
      3212 878 COMAPI   - ServiceName = Windows Update Standalone Installer
      3212 878 COMAPI   - ScanFileLocation = C:\ec835b0f92e126d46dfa87e321\wsusscan.cab
      892 660 Misc Validating signature for C:\Windows\SoftwareDistribution\ScanFile\4369ed23-63aa-4050-9219-22e89ee9f5b0\Source.cab with dwProvFlags 0x00000080:
      892 660 Misc Microsoft signed: Yes
      892 660 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
      892 660 IdleTmr Incremented idle timer priority operation counter to 1
      3212 878 COMAPI   - Added scan package service, ServiceID = {4369ED23-63AA-4050-9219-22E89EE9F5B0} Third party service
      3212 878 COMAPI -------------
      3212 878 COMAPI -- START --  COMAPI: Init Search [ClientId = wusa]
      3212 878 COMAPI ---------
      3212 878 COMAPI -------------
      3212 878 COMAPI -- START --  COMAPI: Search [ClientId = wusa]
      3212 878 COMAPI ---------
      892 660 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 18; does use network; is not at background priority
      892 660 IdleTmr Incremented idle timer priority operation counter to 2
      892 660 Report ***********  Report: Initializing static reporting data  ***********
      892 660 Report   * OS Version = 6.3.9600.0.0.196880
      892 660 Report   * OS Product Type = 0x00000007
      892 660 Report   * Computer Brand = HP
      892 660 Report   * Computer Model = ProLiant DL360p Gen8
      892 660 Report   * Platform Role = 1
      892 660 Report   * AlwaysOn/AlwaysConnected (AOAC) = 0
      892 660 Report   * Bios Revision = P71
      892 660 Report   * Bios Name = Default System BIOS
      892 660 Report   * Bios Release Date = 2015-07-01T00:00:00
      892 660 Report   * Bios Sku Number = 654081-B21      
      892 660 Report   * Bios Vendor = HP
      892 660 Report   * Bios Family = ProLiant
      892 660 Report   * Bios Major Release = 255
      892 660 Report   * Bios Minor Release = 255
      892 660 Report   * Locale ID = 9226
      892 660 Handler Calculating current update level for this session
      892 660 Handler UH: Current cumulative update level calculated: package identity Package_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8, display name KB3000850, support URL http://support.microsoft.com/?kbid=3000850, timestamp 01d00612ee58ae04
      892 660 Handler Done calculating current update level for this session
      892 660 Agent *** START ***  Queueing Finding updates [CallerId = wusa  Id = 1]
      3212 878 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = wusa]
      892 84c Agent ***  END  ***  Queueing Finding updates [CallerId = wusa  Id = 1]
      892 84c Agent *************
      892 84c Agent ** START **  Agent: Finding updates [CallerId = wusa  Id = 1]
      892 84c Agent *********
      892 84c Agent   * Online = Yes; Ignore download priority = No
      892 84c Agent   * Criteria = "DeploymentAction='Installation'"
      892 84c Agent   * ServiceID = {4369ED23-63AA-4050-9219-22E89EE9F5B0} Third party service
      892 84c Agent   * Search Scope = {Machine}
      892 84c Agent   * Caller SID for Applicability: S-1-5-21-2538583957-3342558717-1165994803-1001
      892 84c Agent   * RegisterService is set
      892 84c PT +++++++++++  PT: Synchronizing server updates  +++++++++++
      892 84c PT   + Offline serviceId = {4369ED23-63AA-4050-9219-22E89EE9F5B0}
      892 84c PT WARNING: Cached cookie has expired or new PID is available
      892 84c Agent Reading cached app categories using lifetime 604800 seconds
      892 84c Agent Read 0 cached app categories
      892 84c Agent SyncUpdates adding 0 visited app categories
      892 84c Agent Reading cached app categories using lifetime 604800 seconds
      892 84c Agent Read 0 cached app categories
      892 84c Agent SyncUpdates adding 0 visited app categories
      892 84c Agent Reading cached app categories using lifetime 604800 seconds
      892 84c Agent Read 0 cached app categories
      892 84c Agent SyncUpdates adding 0 visited app categories
      892 84c Agent Reading cached app categories using lifetime 604800 seconds
      892 84c Agent Read 0 cached app categories
      892 84c Agent SyncUpdates adding 0 visited app categories
      892 84c Agent Reading cached app categories using lifetime 604800 seconds
      892 84c Agent Read 0 cached app categories
      892 84c Agent SyncUpdates adding 0 visited app categories
      892 84c PT   + SyncUpdates round trips: 4
      892 84c PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
      892 84c PT   + Offline serviceId = {4369ED23-63AA-4050-9219-22E89EE9F5B0}
      892 84c Agent   * Added update {CA477F0B-CDC9-491B-8E1A-86D34CBAA382}.501 to search result
      892 84c Agent   * Found 1 updates and 51 categories in search; evaluated appl. rules of 115 out of 226 deployed entities
      892 84c Agent *********
      892 84c Agent **  END  **  Agent: Finding updates [CallerId = wusa  Id = 1]
      892 84c Agent *************
      892 84c IdleTmr WU operation (CSearchCall::Init ID 1, operation # 18) stopped; does use network; is not at background priority
      892 84c IdleTmr Decremented idle timer priority operation counter to 1
      3212 d64 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = wusa]
      3212 d64 COMAPI   - Updates found = 1
      3212 d64 COMAPI ---------
      3212 d64 COMAPI --  END  --  COMAPI: Search [ClientId = wusa]
      3212 d64 COMAPI -------------
      3212 878 COMAPI -------------
      3212 878 COMAPI -- START --  COMAPI: Install [ClientId = wusa]
      3212 878 COMAPI ---------
      3212 878 COMAPI   - Allow source prompts: Yes; Forced: No; Force quiet: No; Attempt close apps if necessary: No
      3212 878 COMAPI   - Updates in request: 1
      3212 878 COMAPI   - ServiceID = {4369ED23-63AA-4050-9219-22E89EE9F5B0} Third party service
      892 660 DnldMgr ***********  DnldMgr: Copy update to cache [UpdateId = {9732C353-0FA4-46D3-B7EC-137429B00F49}.501]  ***********
      892 660 DnldMgr Asking handler to generate non-range requests.
      892 660 Handler Generating request for CBS update 9732C353-0FA4-46D3-B7EC-137429B00F49 in sandbox C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294_ctc
      892 660 Handler Selecting self-contained because update does not have express payload.
      892 660 Handler Selected payload type is ptSelfContained
      892 660 Handler Detected download state is dsStart
      892 660 Handler Adding Windows8.1-KB4580358-x64.cab (entire file) to request list.
      892 660 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0 
      892 660 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294_ctc\Windows8.1-KB4580358-x64.cab with dwProvFlags 0x00000080:
      892 660 Misc Microsoft signed: Yes
      892 660 DnldMgr Asking handler to generate non-range requests.
      892 660 Handler Generating request for CBS update 9732C353-0FA4-46D3-B7EC-137429B00F49 in sandbox C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294_ctc
      892 660 Handler Selecting self-contained because update does not have express payload.
      892 660 Handler Selected payload type is ptSelfContained
      892 660 Handler Detected download state is dsHavePackage
      892 660 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0 
      892 660 IdleTmr WU operation (CInstallCall::Init ID 2) started; operation # 36; does not use network; is not at background priority
      892 660 IdleTmr Incremented idle timer priority operation counter to 2
      892 660 Agent Beginning install of conventional work item
      3212 878 COMAPI   - Updates to install = 1
      3212 878 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = wusa]
      892 b7c Agent *************
      892 b7c Agent ** START **  Agent: Installing updates [CallerId = wusa]
      892 b7c Agent *********
      892 b7c Agent   * Updates to install = 1
      892 b7c Agent   *   Title = Security Update for Windows (KB4580358)
      892 b7c Agent   *   UpdateId = {CA477F0B-CDC9-491B-8E1A-86D34CBAA382}.501
      892 b7c Agent   *     Bundles 1 updates:
      892 b7c Agent   *       {9732C353-0FA4-46D3-B7EC-137429B00F49}.501
      892 b7c Handler Attempting to create remote handler process as TNES01SI4\traffica in session 2
      892 b7c DnldMgr Preparing update for install, updateId = {9732C353-0FA4-46D3-B7EC-137429B00F49}.501.
      3320 a84 Misc ===========  Logging initialized (build: 7.9.9600.19670, tz: -0500)  ===========
      3320 a84 Misc   = Process: C:\Windows\system32\wuauclt.exe
      3320 a84 Misc   = Module: C:\Windows\SYSTEM32\wuaueng.dll
      3320 a84 Handler :::::::::::::
      3320 a84 Handler :: START ::  Handler: CBS Install
      3320 a84 Handler :::::::::
      3320 a84 Handler Starting install of CBS update 9732C353-0FA4-46D3-B7EC-137429B00F49
      3320 a84 Handler CBS session identity: 30845875_1719944406
      3320 a84 Handler CBS package identity: Package_for_KB4580358~31bf3856ad364e35~amd64~~6.3.1.12
      3320 a84 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294\Windows8.1-KB4580358-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294\inst
      892 d20 Report REPORT EVENT: {549821C5-B799-42AD-831A-3987D3FA6ED6}   11:16:46:066-0500 1 181 [AGENT_INSTALLING_STARTED] 101 {CA477F0B-CDC9-491B-8E1A-86D34CBAA382} 501 0 wusa Success Content Install Installation Started: Windows has started installing the following update: Security Update for Windows (KB4580358)
      892 d20 Report CWERReporter finished handling 2 events. (00000000)
      3212 878 COMAPI WARNING: Operation failed due to earlier error, hr=80240007
      3320 654 Handler CUHCbsHandler::Cancel called with fReleaseThreadNow=0
      3320 654 Handler FATAL: CBS called Error with 0x800f0821, 
      892 dbc Agent LogHistory called. idUpdate={CA477F0B-CDC9-491B-8E1A-86D34CBAA382}.501, resultMapped=8024000B, resultUnMapped=8024000B
      3320 a84 Handler FATAL: Completed install of CBS update with type=2, requiresReboot=0, installerError=0, hr=0x80242008
      3320 a84 Handler :::::::::
      3320 a84 Handler ::  END  ::  Handler: CBS Install
      3320 a84 Handler :::::::::::::
      892 b7c Agent   * WARNING: Exit code = 0x8024000B
      892 b7c Agent *********
      892 b7c Agent **  END  **  Agent: Installing updates [CallerId = wusa]
      892 b7c Agent *************
      892 b7c Agent WARNING: WU client failed installing updates with error 0x8024000b
      892 b7c IdleTmr WU operation (CInstallCall::Init ID 2, operation # 36) stopped; does not use network; is not at background priority
      892 b7c IdleTmr Decremented idle timer priority operation counter to 1
      892 d20 Report REPORT EVENT: {063545B6-5E60-42BB-92F2-9FD210679A2D}    -0500 1 186 [AGENT_INSTALL_CANCEL] 101 {CA477F0B-CDC9-491B-8E1A-86D34CBAA382} 501 8024000b wusa Success Content Install User cancelled the installation.
      892 d20 Report CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
      892 d20 Report WER Report sent: 7.9.9600.19670 0x8024000b(0x8024000b) CA477F0B-CDC9-491B-8E1A-86D34CBAA382 Install 501 0 wusa {4369ED23-63AA-4050-9219-22E89EE9F5B0} 0
      892 d20 Report CWERReporter finished handling 1 events. (00000000)
      3212 878 COMAPI -----------  COMAPI: IUpdateServiceManager::RemoveService  -----------
      3212 878 COMAPI   - ServiceId = {4369ed23-63aa-4050-9219-22e89ee9f5b0}
      892 dbc IdleTmr Decremented idle timer priority operation counter to 0
      3212 878 COMAPI IUpdateService removing volatile scan package service, serviceID = {4369ED23-63AA-4050-9219-22E89EE9F5B0}
      892 dbc Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
      3212 878 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014

    Looking only for WARNINGS:

     892 9dc Agent WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
     892 9dc Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
     892 9dc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
     892 9dc AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
     892 fa0 Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
     892 fa0 Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
     892 9dc Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
     892 84c PT WARNING: Cached cookie has expired or new PID is available
     3212 878 COMAPI WARNING: Operation failed due to earlier error, hr=80240007
     892 b7c Agent   * WARNING: Exit code = 0x8024000B
     892 b7c Agent WARNING: WU client failed installing updates with error 0x8024000b
     892 dbc Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
     3212 878 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014

    Can you please help with those issues?

    Monday, November 9, 2020 9:24 PM

Answers