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bought Office from Dell with new computer and now Office isn't "Genuine"? RRS feed

  • Question

  • I purchased Office and Vista from Dell at the same time I purchased my Inspiron 1525 laptop from them. Why is Microsoft now telling me that my version of Office is not Genuine?
    Wednesday, May 12, 2010 2:56 PM

Answers

  • Hello Reedy Press Josh,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, May 12, 2010 4:50 PM

All replies

  • Hello Reedy Press Josh,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, May 12, 2010 4:50 PM
  • No reply.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, May 18, 2010 6:34 PM