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CRM2011 outlook2007 email synchronization issue RRS feed

  • Question

  • Whenever an email is created in CRM the same will be synchronized to outlook and sent to all the recipients using outlook.

    There is a problem while synchronizing the email to outlook in the background if email message body contains some special characters (<,>,$ etc.). The email is synchronized but the text is trimmed out by completely removing the text portion starting from special character.

    Please suggest if you have any suggestion or if you face similar issue anytime earlier. Thanks in advance. 


    NarSr If you find this answer as help ful please vote as helpful and if you find this as answer Please Mark It as Answer :)

    Wednesday, January 20, 2016 3:42 AM

All replies

  • Make a plugin on create of email to remove invalid characters from the body of email.

    Regards Faisal

    Friday, January 22, 2016 10:04 AM