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Cannot validate office

Question
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The harddrive on my Compaq went out and I replaced it. XP Pro and office were both on the computer directly from compaq. I used the reinstall disks that came with the computer when I put the new harddrive in. I went to update office the other day and it is telling me the software is not genuine. Can anyone help? I have put the information below from the diagnostic tool.
Thank you
Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
Windows Product ID: 55274-OEM-2211906-00101
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {7F07063A-59F5-4C0E-B120-0D23CFAC9B1B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.8.31.9
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 101 Not Activated
Microsoft Office XP Professional - 101 Not Activated
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_3E121E02-400-80004005_3E121E02-467-80004005_3E121E02-327-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007eBrowser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7F07063A-59F5-4C0E-B120-0D23CFAC9B1B}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>55274-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-861567501-1078145449-1060284298</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Compaq Presario X1000 DE186AV </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BAL Ver. F.10</Version><SMBIOSVersion major="2" minor="3"/><Date>20030930000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>81353D07018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>55145BB6F61ADE2</Val><Hash>3sY3d6ySSg1DqbWdtx7Lq14+0HI=</Hash><Pid>54186-OEM-1793431-36241</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 87CC:Compaq Computer Corporation|16359:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1B79F:Compaq Computer Corporation|1B79F:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|1B79F:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,CompaqOEM Activation 2.0 Data-->
N/ASunday, January 4, 2009 4:22 AM
Answers
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Skokotan,
I've noticed a lot of these cases popping up where a customer has an OEM machine and had to swap out a hard drive. Here's the deal, (not that you did) if you copied ALL files to your new HDD, then Office has to be uninstalled and installed off the media with the product key. The swapping out of hard drives will normally result in the end user needing to telepone activate. See below:
Telephone Activation (Make sure to have your product media and product key on hand. This is the responsibility of the software owner.)
From the Desktop:
1.
Click Start, All Programs, Accessories, System Tools, and then Activate Windows.
Or, click the Windows Activation icon in the taskbar notification area next to the clock.2.
Click Yes, I want to telephone a customer service representative to activate Windows now.
3.
Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
4.
Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.
Note The number appears now and differs based on the location that you select.5.
When activation is completed and you receive the following message:
You have successfully activated your copy of Windows
Then click OK.
Also you may reference the following site for various Telephone Activation Centers:
http://support.microsoft.com/kb/326851
For more information on how to activate Windows XP see the following link:
http://support.microsoft.com/kb/307890
This is my "Official Answer."
My unofficial answer, if you did not purchase your copy of Office from a reputable source like a major Retailer, there is a good chance that the product key used to activate this copy of Office is non genuine. If this is your scenario, you may or may not already have an idea about this.
Thank you for visiting the OGA program forum.
Rick- Marked as answer by RickImAPC Wednesday, January 7, 2009 3:54 PM
Wednesday, January 7, 2009 3:54 PM
All replies
-
Skokotan,
I've noticed a lot of these cases popping up where a customer has an OEM machine and had to swap out a hard drive. Here's the deal, (not that you did) if you copied ALL files to your new HDD, then Office has to be uninstalled and installed off the media with the product key. The swapping out of hard drives will normally result in the end user needing to telepone activate. See below:
Telephone Activation (Make sure to have your product media and product key on hand. This is the responsibility of the software owner.)
From the Desktop:
1.
Click Start, All Programs, Accessories, System Tools, and then Activate Windows.
Or, click the Windows Activation icon in the taskbar notification area next to the clock.2.
Click Yes, I want to telephone a customer service representative to activate Windows now.
3.
Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
4.
Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.
Note The number appears now and differs based on the location that you select.5.
When activation is completed and you receive the following message:
You have successfully activated your copy of Windows
Then click OK.
Also you may reference the following site for various Telephone Activation Centers:
http://support.microsoft.com/kb/326851
For more information on how to activate Windows XP see the following link:
http://support.microsoft.com/kb/307890
This is my "Official Answer."
My unofficial answer, if you did not purchase your copy of Office from a reputable source like a major Retailer, there is a good chance that the product key used to activate this copy of Office is non genuine. If this is your scenario, you may or may not already have an idea about this.
Thank you for visiting the OGA program forum.
Rick- Marked as answer by RickImAPC Wednesday, January 7, 2009 3:54 PM
Wednesday, January 7, 2009 3:54 PM -
Thank you, I will give this a shot.Monday, January 19, 2009 4:23 AM