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    The harddrive on my Compaq went out and I replaced it. XP Pro and office were both on the computer directly from compaq. I used the reinstall disks that came with the computer when I put the new harddrive in. I went to update office the other day and it is telling me the software is not genuine. Can anyone help? I have put the information below from the diagnostic tool.
    Thank you

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 55274-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7F07063A-59F5-4C0E-B120-0D23CFAC9B1B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_3E121E02-400-80004005_3E121E02-467-80004005_3E121E02-327-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7F07063A-59F5-4C0E-B120-0D23CFAC9B1B}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>55274-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-861567501-1078145449-1060284298</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Compaq Presario X1000 DE186AV   </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BAL Ver. F.10</Version><SMBIOSVersion major="2" minor="3"/><Date>20030930000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>81353D07018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>55145BB6F61ADE2</Val><Hash>3sY3d6ySSg1DqbWdtx7Lq14+0HI=</Hash><Pid>54186-OEM-1793431-36241</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 87CC:Compaq Computer Corporation|16359:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1B79F:Compaq Computer Corporation|1B79F:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|1B79F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A



    Sunday, January 4, 2009 4:22 AM

Answers

  • Question
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    Skokotan,

    I've noticed a lot of these cases popping up where a customer has an OEM machine and had to swap out a hard drive. Here's the deal, (not that you did) if you copied ALL files to your new HDD, then Office has to be uninstalled and installed off the media with the product key. The swapping out of hard drives will normally result in the end user needing to telepone activate. See below:

    Telephone Activation (Make sure to have your product media and product key on hand. This is the responsibility of the software owner.)

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890


    This is my "Official Answer."

    My unofficial answer, if you did not purchase your copy of Office from a reputable source like a major Retailer, there is a good chance that the product key used to activate this copy of Office is non genuine. If this is your scenario, you may or may not already have an idea about this.

    Thank you for visiting the OGA program forum.

    Rick

    • Marked as answer by RickImAPC Wednesday, January 7, 2009 3:54 PM
    Wednesday, January 7, 2009 3:54 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Skokotan,

    I've noticed a lot of these cases popping up where a customer has an OEM machine and had to swap out a hard drive. Here's the deal, (not that you did) if you copied ALL files to your new HDD, then Office has to be uninstalled and installed off the media with the product key. The swapping out of hard drives will normally result in the end user needing to telepone activate. See below:

    Telephone Activation (Make sure to have your product media and product key on hand. This is the responsibility of the software owner.)

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890


    This is my "Official Answer."

    My unofficial answer, if you did not purchase your copy of Office from a reputable source like a major Retailer, there is a good chance that the product key used to activate this copy of Office is non genuine. If this is your scenario, you may or may not already have an idea about this.

    Thank you for visiting the OGA program forum.

    Rick

    • Marked as answer by RickImAPC Wednesday, January 7, 2009 3:54 PM
    Wednesday, January 7, 2009 3:54 PM
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    Thank you, I will give this a shot.
    Monday, January 19, 2009 4:23 AM