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Why can't I get full use of Live One on a new computer? RRS feed

  • Question

  • I purchased a storebought software Live One program in late Dec. 2007 and installed it on a computer. I bought a new computer in Feb. 2008. I installed the program on the new computer with the disk I bought. Live One gave me the message that I needed a subscription. When I go to the website I have the choice of paying $49.99 for a new subscription or activating an existing token. When I input the token code, I get a banner saying that this token is used for another account. I don't want to pay another $50.00 when I have only had this software for only three months. Help!

    Saturday, March 8, 2008 10:27 PM

Answers

  • Open OneCare on your machine that have the active subscription.

    Click on help; About Windows Live OneCare. . .

    You will have there your subscription ID.

     

    Go to you new machine; Open OneCare; Hit subscribe; you'll be asked for a LIVE ID.

    Sign-in using the LIVE ID or your subscription ID.

     

     - Wenskie

     

    Saturday, March 8, 2008 10:59 PM

All replies

  • Open OneCare on your machine that have the active subscription.

    Click on help; About Windows Live OneCare. . .

    You will have there your subscription ID.

     

    Go to you new machine; Open OneCare; Hit subscribe; you'll be asked for a LIVE ID.

    Sign-in using the LIVE ID or your subscription ID.

     

     - Wenskie

     

    Saturday, March 8, 2008 10:59 PM
  • When I do the first step you suggest it says "your subscription is no longer active."

     

    Saturday, March 8, 2008 11:11 PM
  •  means both your computer does not have a active onecare running? both are on trial and are already expired.

     

    Do you have an idea what could be the live id that you used to activate your product key?

     

    Just use that live id to activate onecare on both machines. . .

     

    If you remember yor live id and forgot the password, go to:

    billing.microsoft.com -you can reset your password here and also view other details of your subscription.

     

      Wenskie

    Sunday, March 9, 2008 7:59 AM
  • So does that mean that the $50.00 program I bought at Fry's Electronics and opened my subscription with only lasts for 3 months? I can log on to my account but I keep getting the message that my subscription has run out. It seems like it should last for a year and not three months. I probably should have purchased Norton, it seems easier to use and get installed

     

    Monday, March 10, 2008 12:59 AM
  •  

     

    So does that mean that the $50.00 program I bought at Fry's Electronics and opened my subscription with only lasts for 3 months? I can log on to my account but I keep getting the message that my subscription has run out. It seems like it should last for a year and not three months. I probably should have purchased Norton, it seems easier to use and get installed

     



     


    home PCer

     

     

     

    A subscription for OneCare is for 1 YEAR, (12MONTHS) you can use it for up to 3 PC. When you log-in to http://billing.microsoft.com does it say particullarly that your onecare subscription has expired?

     

    Try this link for further support:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

     

    Monday, March 10, 2008 4:10 AM
  • I'll jump in with some boilerplate responses:

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    and

     

    If your subscription to OneCare shows expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, March 10, 2008 1:16 PM
    Moderator