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Can't get MS validation of Office to recognize valid software RRS feed

  • Question

  • I purchased software which the vendor insists is valid. I ran the diagnostics and it returned a 108 Invalid VLK response.

    Here is the sequence I have gone through.

    I installed OFFICE 2007 - which I beleive was truly an invalid license (in retrospect it made sense, but at teh time it appeared legit). the original install was for OFFICE Ultimate.

    I then purchased Office 2007 Professional.

    I tried to uninstall the Ultimate version and install the Professional version.

    After about 10 days I got the invalid software message.

    I then uninstalled all Office files that I could (with the exception being my original PST file).

    I then reinstalled the Professional version and I continue to get the same message.
    Monday, October 5, 2009 4:56 PM

Answers

  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Unfortunately, the installed copy of Microsoft Office Professional Plus 2007 is non-genuine because it is counterfeit.  The invalid product key was never issued by Microsoft and was likely created by a counterfeiter using an illegal product key generator (KeyGen).  You can review your options by visiting Microsoft Genuine Advantage and clicking on Validate Office.  When validation fails, you will be presented with a Get Genuine button to click on.

    Also see:

    Details of the genuine Office Complimentary Offer

    Counterfeit Software Gallery

    Reporting Software Piracy

    P.S.  You should send a copy of your MGA report to the entity that sold you the counterfeit copy of Office and demand a complete refund.


    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 9:52 PM
    Monday, October 5, 2009 5:17 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool
    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!

     


    Carey Frisch
    Monday, October 5, 2009 4:59 PM
  • Here it is.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {8CBE1E60-B529-468F-A7EB-02FE18EAC314}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8CBE1E60-B529-468F-A7EB-02FE18EAC314}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-411394039-445014624-2215564456</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6459CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC4WW (2.24 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080815000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>8DB63507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>15242B8802C2586</Val><Hash>YOVduiMojH5SyvVzRx5e0O7vc0c=</Hash><Pid>89409-707-8175842-65110</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13F71:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, October 5, 2009 5:07 PM
  • Exarly the same problem here/
    Have the idea MS want to sell an even more rediculey version of the office 2007 professional plus version
    Monday, October 5, 2009 5:10 PM
  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Unfortunately, the installed copy of Microsoft Office Professional Plus 2007 is non-genuine because it is counterfeit.  The invalid product key was never issued by Microsoft and was likely created by a counterfeiter using an illegal product key generator (KeyGen).  You can review your options by visiting Microsoft Genuine Advantage and clicking on Validate Office.  When validation fails, you will be presented with a Get Genuine button to click on.

    Also see:

    Details of the genuine Office Complimentary Offer

    Counterfeit Software Gallery

    Reporting Software Piracy

    P.S.  You should send a copy of your MGA report to the entity that sold you the counterfeit copy of Office and demand a complete refund.


    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 9:52 PM
    Monday, October 5, 2009 5:17 PM