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  • Question

  • Diagnostic Report (1.9.0006.1):i have had my computer for just over 1 year with with frequent updates from microsoft including validation without any problems.now today, on turning on my computer i have a pop up telling me my copy may be counterfeit ,can anyone help please  validation information below
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23900
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {CD47A767-145B-4019-A176-0690CB9AE09D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD47A767-145B-4019-A176-0690CB9AE09D}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23900</PID><PIDType>1</PIDType><SID>S-1-5-21-842925246-329068152-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0501   </Version><SMBIOSVersion major="2" minor="3"/><Date>20061109000000.000000+000</Date></BIOS><HWID>63F23EAF0184207D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>LastXP v16</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 145A0:ASUSTeK Computer Inc|A6C7:HITACHI, Ltd|A6C7:HITACHI, Ltd|A6C7:HITACHI, Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, April 23, 2009 7:57 AM

Answers

  • Good Morning Algarve,


    Thank you for posting in the WGA Forums Algarve. Based on your MGA Diagnostic results you have a geographically blocked PID.  A "Geographically blocked PID" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.


    Also I noticed Microsoft Office Professional was installed using a now blocked volume licensing key (VLK). Please visit 
    http://www.microsoft.com/piracy and file a piracy report.




    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, April 23, 2009 4:46 PM
    Thursday, April 23, 2009 4:46 PM

All replies

  • Good Morning Algarve,


    Thank you for posting in the WGA Forums Algarve. Based on your MGA Diagnostic results you have a geographically blocked PID.  A "Geographically blocked PID" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.


    Also I noticed Microsoft Office Professional was installed using a now blocked volume licensing key (VLK). Please visit 
    http://www.microsoft.com/piracy and file a piracy report.




    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, April 23, 2009 4:46 PM
    Thursday, April 23, 2009 4:46 PM
  • hi stephen
    thank you for the reply,it seems as if i have been conned when i bougt the computer,but i still dont understand why microsoft continued to validate my software for the last two years when i had numerous updates from from microsoft updates and it is only now that they change their minds
     but nay, thank you once again for your help

    algarve202
    Thursday, April 23, 2009 6:22 PM
  • Algarve,

    There could be any number of reasons you have been able to validate over the past couple years. Example a product key could have been leaked out from a given company and suddenly they exceeded their licensing seats for the given key they purchased. In turn the company would notify Microsoft and request their product key to be blocked and issue a new key. Let me give another potential example. Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 


    Hopefully this additional information has helped you understand. I would encourage you to please submit a piracy report by visiting http://www.microsoft.com/piracy

    Curious where did you purchase the software from?



    Thank you,

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 23, 2009 7:15 PM
  • thank you once again stephen

    the software came pre installed with a desktop computer i bought from ebay
    unfortunately i unsubscribed from ebay  9 months ago so i am unable to find the seller
    not that it would do much good .
     i did recieve a disc with the computer but believe it or not i have lost the damned thing ,as i was hoping to send it back and hopefully get a repacement ,as i am in no position to pay out 100 pounds for a new copy ,being a pensioner,i know! i hnow! another sob story, but its true

    the point that really upsets me is how microsoft can so arbitreraly invade my privacy by making my monitor go black and telling me i may have a counterfeit copy
      
    iis it really necessary for microsoft to give me a black screen when i switch on ,and removes the photographs of my grandkids that was my background

    is it really necessary for microsoft to place a banner on my screen for all and sundry to see (which CANNOT BE REMOVEDtelling me i may be counter feit and making me fell like a thief

    why cant they send a email before hand warning you 

    sorry for the rant stephen but i realy do appreciate your informative comments 
    thank you
    Thursday, April 23, 2009 9:37 PM
  • Hello Algarve,

    Have you contacted EBay and/or PayPal regarding this problem? Where PayPal is an EBay company, both websites are separate. Both websites will want to be contacted regarding your transaction to work with you. Where we are not aware of their exact process, we do recommend you looking into PayPal’s Resolution Center if you used PayPal to pay for your transaction. If you still have information on who the seller was that may help to provide them with this information. Also I highly encourage you to file a piracy report as I mentioned earlier. 


    Sorry to hear what you had to experience. Take care.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 23, 2009 9:45 PM