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Cannot (re)install Live Mesh

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I had Live Mesh running for months on my machine (Vista SP1), but with the last update it didn't start anymore.
Since then I have tried to uninstall Live Mesh, and re-install it, but it fails.

"After installing, it uninstalls itself autmoaticall and gives me the error:
Live Mesh Service is unavailable.
Please retry your installation later.
[80072F78] The server returned an invalid or unrecognized response."

Can anyone help me?

Sunday, November 16, 2008 7:06 PM

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Would you happen to be connecting via a proxy to the internet? Can you get into Windows Update? I had something similar with Windows Update that gave the same code - using the fix in http://support.microsoft.com/default.aspx?scid=kb;en-us;885819 fixed that, perhaps it will help in your case?

Searching the net seems to indicate that it might also be a time problem - is your time synchronized correctly? Sounds silly to me, but you never know!
- Proposed as answer by Ben [Live Mesh] Monday, November 17, 2008 5:04 PM
- Marked as answer by Ben [Live Mesh] Tuesday, December 9, 2008 9:26 PM
Monday, November 17, 2008 12:21 AM
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Hi All,

We believe that this issue has been resolved. If you're still having trouble getting the update, please visit this sticky and post whatever details you can.

Thanks,

Ben.
- Marked as answer by Ben [Live Mesh] Thursday, January 15, 2009 4:51 PM
Thursday, January 15, 2009 4:51 PM

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Would you happen to be connecting via a proxy to the internet? Can you get into Windows Update? I had something similar with Windows Update that gave the same code - using the fix in http://support.microsoft.com/default.aspx?scid=kb;en-us;885819 fixed that, perhaps it will help in your case?

Searching the net seems to indicate that it might also be a time problem - is your time synchronized correctly? Sounds silly to me, but you never know!
- Proposed as answer by Ben [Live Mesh] Monday, November 17, 2008 5:04 PM
- Marked as answer by Ben [Live Mesh] Tuesday, December 9, 2008 9:26 PM
Monday, November 17, 2008 12:21 AM
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I'm having the same exact problem (re-installing). Yes, I do have privoxy installed, so I thought that might be it when I read this but I closed it and it still didn't work. Also tried closing AVG.

I didn't see a "fix" on that url. It was concerning ms update anyway. All it said was to grant permission to the ms update site..what url would I grant permission to for mesh and where?

My error (in case it helps):
live mesh service is unavailable.
Please retry your installation later. [80072F78] the server returned an invalid or unrecognized response

Wednesday, January 14, 2009 6:16 AM
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I have same problem. I uninstalled Mesh about a month ago and when I failed to install it. I'm running XP SP3 and I set my location as Canada.

I did everything listed in the sticky thread "Live Mesn won't install/uninstall" however it's still not working. I also tried to connect my computer directly to the cable modem instead of the router but failed... Can anyone help me out plz? Thanks!

"Live Mesh Service is unavailable.
Please retry your installation later.
[80072F78] The server returned an invalid or unrecognized response."

Wednesday, January 14, 2009 7:39 AM
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Are either of you using Avast Anti-Virus? A quick search led me to: http://the-network-guy.blogspot.com/2008/11/live-mesh-service-is-unavailable-error.html which indicates that disabling the Anti-Virus before installing solved the same problem for him.

Wednesday, January 14, 2009 7:45 AM
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Hi nachmore,

No I'm not using Avast Anti-Virus. I'm using OneCare and I've disabled its anti-virus and firewall... no luck...

Wednesday, January 14, 2009 7:51 AM
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This seemed to be helpful for some people
http://social.microsoft.com/Forums/en/LiveMesh/thread/e22e0115-98d1-47eb-b495-ff3e10acb0a6#page:1
though, not yet for myself. At least it's a common problem and therefore will probly be fixed sooner rather than later!
- Proposed as answer by samela Wednesday, January 14, 2009 11:03 AM
Wednesday, January 14, 2009 11:03 AM
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I am having the same problem as Arnout:

After installing, it uninstalls itself automatically and displays the following error:
Live Mesh Service is unavailable.
Please retry your installation later.
[80072F78] The server returned an invalid or unrecognized response.

I've tried to install Live Mesh client for the first time on three different computers with different operating systems - Windows XP SP3 32-bit, Windows 7 Beta 32-bit and Windows 7 Beta 64-bit.

The systems were clean installs without any antivirus or any other software installed.

Unfortunately, the result is the same on all of them.

Wednesday, January 14, 2009 3:08 PM
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Hi,

For those of you receiving the "[80072F78] The server returned an invalid or unrecognized response" error: We are currently seeing a large number of these and are working right now to resolve the issue. I will post an update to this thread when we've corrected the problem.

We apologize for the inconvenience, and thank you for you patience.

Ben.
- Marked as answer by Ben [Live Mesh] Wednesday, January 14, 2009 5:27 PM
- Unmarked as answer by Ben [Live Mesh] Thursday, January 15, 2009 4:51 PM
Wednesday, January 14, 2009 5:27 PM
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aaaand, mine works now. I had the [80072F78] error, didnt change anything but tried it when I got home and it installed. yay. I have windows 7 installed, and so far the aero hasnt been disabled either.
I also was able to install it on my xp machine which was having the same problem

Wednesday, January 14, 2009 11:38 PM
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I still have the issue on a Win7 machine... :(

Wednesday, January 14, 2009 11:58 PM
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Same as samela, my problem is gone now :)

Thursday, January 15, 2009 3:20 AM
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mariogon - if you try to update the client, does that do anything?

Oren

Thursday, January 15, 2009 4:29 AM
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Hi All,

We believe that this issue has been resolved. If you're still having trouble getting the update, please visit this sticky and post whatever details you can.

Thanks,

Ben.
- Marked as answer by Ben [Live Mesh] Thursday, January 15, 2009 4:51 PM
Thursday, January 15, 2009 4:51 PM
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tried to install lm on vista ultimate today and recieved 80072f78 ...invalid or unrecognised response....

firewall and antivirus disabled, no proxy

Tuesday, January 27, 2009 7:34 PM
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Hey Iam77,

If you can please submit a bug on Connect for me and include your logs, we can get a better idea of what is causing the install failure that way.

-Ken

Tuesday, January 27, 2009 7:46 PM
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Hi Ken,

No problem, how do I do it?

Tuesday, January 27, 2009 8:44 PM
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Submit bugs (with logs) and/or suggestions at: https://connect.microsoft.com/LiveMesh/Feedback
How to create Live Mesh Logs: http://social.microsoft.com/Forums/en/LiveMesh/thread/d52b350a-f3e0-41c6-8e78-d6378e566b9e

Tuesday, January 27, 2009 9:20 PM
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Hi Evan, thanks for the links, am I missing th obvious, I cant submit anything because I cant install Live Mesh, so dont have any logs to collect, my problem is exactly what is described at the top of this page and what Ben said has been resolved.

Tuesday, January 27, 2009 10:02 PM
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lam77 said:

Hi Evan, thanks for the links, am I missing th obvious, I cant submit anything because I cant install Live Mesh, so dont have any logs to collect, my problem is exactly what is described at the top of this page and what Ben said has been resolved.

Hi,

Do you have either of the possible Servicing log files (see the How to Submit Bugs post for details on collecting the Servicing log)? Even if Live Mesh completely fails to install, it should generate a Servicing log in the temp directory.

Thanks,

Ben.

Tuesday, January 27, 2009 10:41 PM
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Hi Ben,

I dont have a servicing log file or any trace of a live mesh folder as described in the "How to submit bugs" (searched for several permutations and found nothing). Apart from the downloaded installation file, the installation error message and the two logs from the adminsitrative tools/event viewer I cant find any useful info.

thanks

- Provider

   [ Name] MsiInstaller

- EventID 1033

   [ Qualifiers] 0

   Level 4

   Task 0

   Keywords 0x80000000000000

- TimeCreated

   [ SystemTime] 2009-01-27T23:40:45.000Z

   EventRecordID 1381

   Channel Application

   Computer lm77-PC.QBL.local

- Security

   [ UserID] S-1-5-21-1136632077-1372981165-1125373364-1162

- EventData

   Live Mesh
   0.9.3424.14
   1033
   1603
   (NULL)


   7B44434234453144392D423138372D344235342D393731452D3134373834383543394135337D

--------------------------------------------------------------------------------

Binary data:

In Words

0000: 4243447B 44314534 31422D39 342D3738
0008: 2D343542 45313739 3734312D 35383438
0010: 35413943 7D33

In Bytes

0000: 7B 44 43 42 34 45 31 44   {DCB4E1D
0008: 39 2D 42 31 38 37 2D 34   9-B187-4
0010: 42 35 34 2D 39 37 31 45   B54-971E
0018: 2D 31 34 37 38 34 38 35   -1478485
0020: 43 39 41 35 33 7D         C9A53}

-----------------------------------------------------------------------------------AND--------------------------------------------------------------------------------------------

- System

- Provider

   [ Name] MsiInstaller

- EventID 11708

   [ Qualifiers] 0

   Level 4

   Task 0

   Keywords 0x80000000000000

- TimeCreated

   [ SystemTime] 2009-01-27T23:40:45.000Z

   EventRecordID 1380

   Channel Application

   Computer lm77-PC.QBL.local

- Security

   [ UserID] S-1-5-21-1136632077-1372981165-1125373364-1162

- EventData

   Product: Live Mesh -- Installation operation failed.
   (NULL)
   (NULL)
   (NULL)
   (NULL)


   7B44434234453144392D423138372D344235342D393731452D3134373834383543394135337D

--------------------------------------------------------------------------------

Binary data:

In Words

0000: 4243447B 44314534 31422D39 342D3738
0008: 2D343542 45313739 3734312D 35383438
0010: 35413943 7D33

In Bytes

0000: 7B 44 43 42 34 45 31 44   {DCB4E1D
0008: 39 2D 42 31 38 37 2D 34   9-B187-4
0010: 42 35 34 2D 39 37 31 45   B54-971E
0018: 2D 31 34 37 38 34 38 35   -1478485
0020: 43 39 41 35 33 7D         C9A53}

Tuesday, January 27, 2009 11:58 PM
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Hi lam77,

That is very unusual indeed. Have you tried downloading the installer again (perhaps something is wrong with the LiveMesh.exe you originally downloaded)? Are you installing under an administrator account? And you're double-clicking the installer (not, e.g., right-clicking and choosing to run as administrator)?

You might want to go ahead and open a bug (instructions) even without logs, and include the information from this post. But I'm also going to pass this information on to our developers and see if they can spot the cause.

Please let me know if you have any questions.

Thanks,

Ben.

Wednesday, January 28, 2009 12:11 AM
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Hi Ben,

Have tried to install with a different account, re-downloaded software, etc etc....Have tried installing with a double click, run as administrator (error message comes up and stops install, something to do with not being able to run in elevated account), and also tried it through cmd

Is there no way of installing the software so that I may diagnose the connection/sync issue. At the moment as soon as it recieves its unkown response from the server it uninstalls?

thanks for your help

Wednesday, January 28, 2009 12:38 AM
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lam77 said:

Hi Ben,

Have tried to install with a different account, re-downloaded software, etc etc....Have tried installing with a double click, run as administrator (error message comes up and stops install, something to do with not being able to run in elevated account), and also tried it through cmd

Is there no way of installing the software so that I may diagnose the connection/sync issue. At the moment as soon as it recieves its unkown response from the server it uninstalls?

thanks for your help

Hi,

I'm sorry for the frustration here. One thing our devs have suggested trying is clearing out your IE cache (cookies, history, etc.) and running the installer again. You may also wish to take a look at this sticky. I'll keep working with our devs and let you know if I learn anything more.

Thanks,

Ben.

Wednesday, January 28, 2009 12:48 AM
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Hi Ben,

Will have a go at clearing the cache, removing any trace from registry and re-installing.

With respect to the sticky and the part that suggests installing from the cmd in "run as administrator", when you/your devs do this on your own computers dont you get an error message about the not being able to run the installation from an elevated account?

thanks

luca

Wednesday, January 28, 2009 7:50 AM
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lam77 said:

With respect to the sticky and the part that suggests installing from the cmd in "run as administrator", when you/your devs do this on your own computers dont you get an error message about the not being able to run the installation from an elevated account?

Hi Luca,

This refers to running the command prompt as administrator, not running the installer (LiveMesh.exe) as administrator. That is, Start Menu > All Programs > Accessories > Command Prompt should be right-clicked and run as administrator. Does that make sense?

Please let me know if clearing the IE cache helped resolve the issue (I hope it did :) ).

Thanks,

Ben.

Wednesday, January 28, 2009 4:58 PM
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Hi Ben,
the clearing of the cache made no difference.

Are there any specific settings I would have to check in the firewall to allow mesh to connect. At the moment it is set to allow everything on this computer and is running skype and logmein no problem..... but it would not download and install Mcafee antivirus from their website. The firewall is a Fortiguard unit

Regards
Luca

Monday, February 2, 2009 9:26 AM
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lam77 said:
Hi Ben,
the clearing of the cache made no difference.

Are there any specific settings I would have to check in the firewall to allow mesh to connect. At the moment it is set to allow everything on this computer and is running skype and logmein no problem..... but it would not download and install Mcafee antivirus from their website. The firewall is a Fortiguard unit

Regards
Luca

Hi Luca,

Have you opened a bug through Connect? If so, please let me know the Connect Feedback ID so that I can continue to track this. Also, I believe you already said that you could not find a Servicing log, but just to verify: If you navigate to the %temp%\Live Mesh (you can just type that in Start Menu > Run...), is there a Servicing log there? Any failed install attempt by Live Mesh should leave that log.

Thanks,

Ben.

Monday, February 2, 2009 6:25 PM
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Hi Ben,
Thanks fo your help, I dont know why but a fortinet gateway http virus scanner prevented MESH from connecting. Once disabled everything worked.

Kind Regards
Luca

Monday, February 2, 2009 11:29 PM
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lam77 said:
Hi Ben,
Thanks fo your help, I dont know why but a fortinet gateway http virus scanner prevented MESH from connecting. Once disabled everything worked.

Kind Regards
Luca

Thanks for reporting the conflicting application. Can you file a bug on Connect to report it there, too? Thanks.
-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

Tuesday, February 3, 2009 3:27 PM

Moderator

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Cannot (re)install Live Mesh

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