Email stuck in pending send RRS feed

  • Question

  • I have server side sync setup with exchange. I can send and receive emails through the "Test & Enable" email; however, when I go to send an account an email it is stuck in "Pending Send".

    I have approved the email of the user in the users record, the mail box record and the queue but I still can't send any emails.

    Does anyone know what is going on?

    Thursday, September 18, 2014 1:04 PM

All replies

  • Hi

    If the email is being sent from someone other than you their user options need to be configured to allow "others to send email on my behalf" which can only be configured by the user themselves logging in and checking the box on the email tab of their option settings.

    Try enabling logging on the router which can fix issues just by being enabled.

    And the good old "switch it off and back on" can work with the router too.



    Friday, September 19, 2014 9:51 PM
  • Check to see if "Allow Microsoft Dynamics CRM to send email using Microsoft Dynamics CRM for Outlook" is checked off.  You can find this setting by:

    1. Click "File" in Outlook
    2. Click "CRM"
    3. Click "Options" (by Set personal options)
    4. Select "Email" tab
    5. the option should be the first one on the list

    This will need to be enabled for any user that will be sending emails

    Thursday, October 16, 2014 6:54 PM