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re-install after crash? RRS feed

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    I downloaded and purchased MS Streets & Trips 2011 about a year ago. Then my computer died. I bought a new one and reinstalled S&T on my new computer, but it calls itself a trial edition. How do I recover and apply/activate the password/registration I paid for a year ago?

    “There is nothing - absolute nothing - half so much worth doing as simply messing about in boats” -Ratty, The Wind in the Willows, Kenneth Grahame Michigan Paddling Council web site is http://sites.google.com/site/michiganpaddlingcouncil/ Facebook Group at http://www.facebook.com/group.php?gid=360964961348

    Tuesday, February 21, 2012 11:05 PM

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    Cal, you are talking to the wrong department. While this indeed is the Microsoft's forum, you need to contact the Microsoft's store.

    Laptop GPS World

    • Marked as answer by Cal-Mvl Thursday, February 23, 2012 1:49 AM
    • Unmarked as answer by Cal-Mvl Thursday, February 23, 2012 1:50 AM
    • Marked as answer by Cal-Mvl Thursday, February 23, 2012 1:52 AM
    Wednesday, February 22, 2012 11:37 PM

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    Hi Cal,

    I think the software activation code is on a sticker attached to the DVD case.

    Laptop GPS World

    Wednesday, February 22, 2012 10:13 AM
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    Sure, on the 2010 case. But my version that was lost is the 2011 downloaded version. I paid to have it activated and become a non-free non-trial version. There is no case or sticker on a download. (G)  They sent me an activation code when I paid, but that email was lost when the computer died.

    The code I do have, which I recovered from a backup,  from the old 2011 version, does not fit in the blanks for re-registering the re-installed 2011 version.

    “There is nothing - absolute nothing - half so much worth doing as simply messing about in boats” -Ratty, The Wind in the Willows, Kenneth Grahame Michigan Paddling Council web site is http://sites.google.com/site/michiganpaddlingcouncil/ Facebook Group at http://www.facebook.com/group.php?gid=360964961348

    Wednesday, February 22, 2012 2:47 PM
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    Cal, contact the online retailer to find out if there's a way for you (or them) to retrieve your code from their database.

    Laptop GPS World

    Wednesday, February 22, 2012 7:23 PM
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    That's what this message is. A contact with MS, hopefully. I bought it from Microsoft and this is the Microsoft web site forum.

    “There is nothing - absolute nothing - half so much worth doing as simply messing about in boats” -Ratty, The Wind in the Willows, Kenneth Grahame Michigan Paddling Council web site is http://sites.google.com/site/michiganpaddlingcouncil/ Facebook Group at http://www.facebook.com/group.php?gid=360964961348

    Wednesday, February 22, 2012 11:03 PM
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    Cal, you are talking to the wrong department. While this indeed is the Microsoft's forum, you need to contact the Microsoft's store.

    Laptop GPS World

    • Marked as answer by Cal-Mvl Thursday, February 23, 2012 1:49 AM
    • Unmarked as answer by Cal-Mvl Thursday, February 23, 2012 1:50 AM
    • Marked as answer by Cal-Mvl Thursday, February 23, 2012 1:52 AM
    Wednesday, February 22, 2012 11:37 PM
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    That worked, thanks. After a few screens in the Support and Contact area, my product code appeared and I entered it and am now using S&T without the trial version nag.

    “There is nothing - absolute nothing - half so much worth doing as simply messing about in boats” -Ratty, The Wind in the Willows, Kenneth Grahame Michigan Paddling Council web site is http://sites.google.com/site/michiganpaddlingcouncil/ Facebook Group at http://www.facebook.com/group.php?gid=360964961348

    Thursday, February 23, 2012 1:52 AM