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WGA will not validate - ActiveX failed RRS feed

  • Question

  • While trying to install IE V7 on a Windows XP Pro SP2 machine, I fail validation with WGA.   I have checked the ActiveX settings and continue to get the same results.   See report below.  

     

    This is only occurring on one of two administrator accounts on the machine...the other account works validates fine.   Is there something I am missing?

     

     Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-9BJ82-4PCJX-2WPB6
    Windows Product Key Hash: ueqMKpE2vjW53gyIDy01HDiTdPc=
    Windows Product ID: 76487-OEM-2211906-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2280cabc-796a-4531-a023-819d6a2d1ba6
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-138-800401f3_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

     

     

    Saturday, June 2, 2007 9:46 PM

Answers

  • Mutt60,

     

    You may want to give this previously posted fix a try:

     

    Please try the solution previously posted by Darin Smith of Microsoft----the problem that he was responding to was very similar to the problem you posted.  Post back to tell us if it worked for you.

     

    This is an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    Saturday, June 2, 2007 10:10 PM
  • Mutt60,

     

    Are you using a firewall that can be configured with different settings for different user accounts?  I am asking because the 0x80004005

    error code generally means that there is a communications error or blockage which could be the result of a misconfigured firewall.
    Sunday, June 3, 2007 1:57 AM
  • Mutt60,

     

    It is unusual for WGA to throw a failing validation on one user account and a passing validation on another, as the validation status is stored in the All Users profile in this path:  C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data\data.dat

     

    Can you check each user profile for the presence of the above data.dat file within the user profile, for example: 

     

    C:\Documents and Settings\User1\Application Data\Windows Genuine Advantage\data\data.dat

    C:\Documents and Settings\User2\Application Data\Windows Genuine Advantage\data\data.dat

     

    C:\Documents and Settings\User3\Application Data\Windows Genuine Advantage\data\data.dat

     

    If data.dat is present anywhere except in the All User profile, please rename it to something like data.xyz

     

    If you did have a data.dat somewhere other than in the All User profile, after renaming, restart, then visit http://www.microsoft.com/genuine/downloads/validate.aspx to revalidate.  Finally check the status while logged on with the troublesome user account.

    Sunday, June 3, 2007 4:35 AM

All replies

  • Mutt60,

     

    You may want to give this previously posted fix a try:

     

    Please try the solution previously posted by Darin Smith of Microsoft----the problem that he was responding to was very similar to the problem you posted.  Post back to tell us if it worked for you.

     

    This is an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    Saturday, June 2, 2007 10:10 PM
  • Darin,

     

    Step 5 in the above procedure does not work from the account I am logged onto.   I receive an 0x80004005 error message.    I went to the other admin account on the machine and it worked but even after a reboot, the failing account still fails.   The validation results are still the same. 

    Sunday, June 3, 2007 1:42 AM
  • Mutt60,

     

    Are you using a firewall that can be configured with different settings for different user accounts?  I am asking because the 0x80004005

    error code generally means that there is a communications error or blockage which could be the result of a misconfigured firewall.
    Sunday, June 3, 2007 1:57 AM
  • Mutt60,

     

    It is unusual for WGA to throw a failing validation on one user account and a passing validation on another, as the validation status is stored in the All Users profile in this path:  C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data\data.dat

     

    Can you check each user profile for the presence of the above data.dat file within the user profile, for example: 

     

    C:\Documents and Settings\User1\Application Data\Windows Genuine Advantage\data\data.dat

    C:\Documents and Settings\User2\Application Data\Windows Genuine Advantage\data\data.dat

     

    C:\Documents and Settings\User3\Application Data\Windows Genuine Advantage\data\data.dat

     

    If data.dat is present anywhere except in the All User profile, please rename it to something like data.xyz

     

    If you did have a data.dat somewhere other than in the All User profile, after renaming, restart, then visit http://www.microsoft.com/genuine/downloads/validate.aspx to revalidate.  Finally check the status while logged on with the troublesome user account.

    Sunday, June 3, 2007 4:35 AM