Is CRM for Outlook, that is install on a computer on WorkGroup, is supported ? RRS feed

  • Question

  • Hello,

    I want to use CRM for Outlook (2011) on a computer that is not join to the domain where CRM Server 2011 is install.

    I configured Claims-Based and IFD on the CRM server. It is working. I can browse the CRM with the external adress (htts://org1.domain.com/444/)

    Then I installed the CRM for Outlook on the computer that is outside the domain. Run the CRM for Outlook configuration wizard.

    Type the server URL: htts://htts://org1.domain.com/444/. Click Test connexion.

    I received the message : There is a problem with the connexion.

    (The URL is working with the web client)

    I have two questions:

    Is it a real problem?


    Is CRM for Outlook, that is install on a computer that is on WorkGroup, is a supported configuration?

    Any ideas that may help to go further with that configuration (Business Goal).

    Environment: CRM 2011, Windows Server 2008, AD FS 2.0 are in the same box. Client: Windows 7 is on an other box.


    Friday, March 18, 2011 4:32 PM


All replies

  • My understanding is that you will need to be on a VPN or have an IFD configured to use the outlook client if you are not on the domain.
    Jamie Miley
    LinkedIn Profile
    Friday, March 18, 2011 5:22 PM
  • Hi Jamie,

    The client computer (Windows 7, Office 2007 and CRM for Outlook 2011) and the server (Windows 2008, AD, AD FS, SQL 2008, CRM 2011) are connected to the same local area network.

    Claims-Based and IFD are active on the CRM 2011.

    The "External" URL: htts://org1.domain.com/444/. can access the server via the web client. (from he client computer).

    When I use the "External" URL to configure CRM for Outlook, a CRM windows ask for user name and password. The crm server always replies, CRM can not identifie the information use as identifier.


    Gooo day.

    Wednesday, March 23, 2011 12:35 PM
  • Thursday, March 24, 2011 4:16 PM
  • Did you find the answer you needed?

    Jamie Miley
    Linked-In Profile
    Follow Me on Twitter!
    Saturday, June 4, 2011 2:31 AM
  • I could manage to set up CRM Outlook Client completely outside the domain just by storing the credentials first in Windows Credentials (either manually or accessing CRM Web and saving the credentials).

    I'm still not sure if this is a supported method or not but it worked for me several times (sometimes not, leaving some doubts to me but maybe the reason could be other than credentials).


    Would be nice to know the end of this story. danBern?




    Microsoft MVP Dynamics CRM | My Twitter: http://twitter.com/pabloperalta | My blog: http://weblogs.asp.net/pabloperalta | Blog en Español: http://wwww.elblogdedynamicscrm.com
    Monday, February 6, 2012 9:51 AM